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Crowne Plaza Suites MSP Airport - Mall of America by IHG

3.5 star property

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Photo gallery for Crowne Plaza Suites MSP Airport - Mall of America by IHG

Indoor pool
Point of interest
Breakfast, lunch, dinner served; American cuisine
Interior
Property amenity

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Pool

Explore the area

Map
3 Appletree Square, Bloomington, MN, 55425
  • Mall of America
    ‪18 min walk‬
  • Nickelodeon Universe
    ‪2 min drive‬
  • Great Wolf Lodge Water Park
    ‪2 min drive‬
  • Minneapolis, MN (MSP-Minneapolis - St. Paul Intl.)
    ‪6 min drive‬

Room options

View all photos for Premium Room, 1 King Bed with Sofa bed

Premium Room, 1 King Bed with Sofa bed | 1 bedroom, premium bedding, desk, laptop workspace

Premium Room, 1 King Bed with Sofa bed

8.4 out of 10
Very good
(8 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 1 King Bed with Sofa bed

7.8 out of 10
Good
(18 reviews)
  • 26 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(62 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(11 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, desk, laptop workspace

Standard Room

8.8 out of 10
Excellent
(23 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Junior Suite, 1 King Bed

1 bedroom, premium bedding, desk, laptop workspace

Junior Suite, 1 King Bed

9.2 out of 10
Wonderful
(9 reviews)
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Hearing Accessible (Mobility, Roll-In Shower)

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 1 King Bed, Hearing Accessible (Mobility, Roll-In Shower)

8.4 out of 10
Very good
(6 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Hearing Accessible (Mobility, Accessible Tub)

1 bedroom, premium bedding, desk, laptop workspace

Premium Room, 1 King Bed, Hearing Accessible (Mobility, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Hearing Accessible (Mobility, Roll-In Shower)

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 2 Queen Beds, Hearing Accessible (Mobility, Roll-In Shower)

8.0 out of 10
Very good
(5 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Hearing Accessible (Mobility, Accessible Tub)

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 1 King Bed, Hearing Accessible (Mobility, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Hearing Accessible (Mobility, Accessible Tub)

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 1 Double Bed, Hearing Accessible (Mobility, Accessible Tub)

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Crowne Plaza Suites MSP Airport - Mall of America by IHG

Hotel with free airport shuttle, near Mall of America
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. Free WiFi in public areas and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli and a coffee shop/cafe are on-site. Weekly housekeeping is available.
Crowne Plaza Suites MSP Airport - Mall of America by IHG offers 430 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 43-inch flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

Children aged under 16 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Crowne Plaza Suites MSP Airport - Mall of America by IHG. During your stay, you'll be within walking distance of Mall of America. Enjoy features like free WiFi in public areas and a free round-trip airport shuttle, plus an indoor pool. This property offers pet-friendly amenities, such as an off-lead area.
  • Free WiFi
  • Enjoy American cuisine while dining at AiRECraft Bar and Grill
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include a porter, luggage storage and wedding services
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 3-minute drive from Nickelodeon Universe and a few minutes from Mall of America
  • Free airport shuttle service
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including an off-lead area
Crowne Plaza Suites MSP Airport - Mall of America by IHG offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and 11 meeting rooms are available. Event space at this hotel measures 8937 square feet (830 square metres) and includes conference space. A vending machine, an arcade/games room, and multilingual staff are also featured at the business-friendly Crowne Plaza Suites MSP Airport - Mall of America by IHG. A roundtrip airport shuttle is free at scheduled times. For a fee, parking is available.

This 3.5-star Bloomington hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 10 AM.
AiRECraft Bar and Grill – This restaurant specialises in American cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free return airport shuttle from 4:00 AM to midnight at scheduled times
  • Uncovered parking on site (USD 10 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10 AM for a fee: USD 12 to 30 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • AiRECraft Bar and Grill

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • Indoor pool
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 8,937 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1981
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25.00
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 75.00
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay, plus a deposit of USD 75 per stay
  • Only dogs are allowed
  • An off-lead area is available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 12 to 30 for adults and USD 10 to 15 for children
  • Uncovered self-parking fee: USD 10.0 per night
  • Pet deposit: USD 75 per stay
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 75.00 (subject to availability)
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Crowne Plaza Suites MSP Airport - Mall of America by IHG offers transfers from the airport. Please contact the property on the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Minneapolis Int'l
Crowne Plaza Minneapolis Int'l Airport Mall America
Crowne Plaza Minneapolis Int'l Hotel
Crowne Plaza Minneapolis Int'l Hotel Mall Airport America
Crowne Plaza Aire MSP Airport Mall America Hotel Bloomington
Crowne Plaza Aire MSP Airport Mall America Hotel
Crowne Plaza Aire MSP Airport Mall America Bloomington
Crowne Plaza Aire MSP Airport Mall America

Crowne Plaza Suites MSP Airport - Mall of America by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 485 out of 1002 reviews
Rating 8 - Good. 252 out of 1002 reviews
Rating 6 - Okay. 116 out of 1002 reviews
Rating 4 - Poor. 87 out of 1002 reviews
Rating 2 - Terrible. 62 out of 1002 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Patricia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Disappointed

Lots of tears in the wall paper in hallways and some in the room. The carpet was coming up with the transition from the bathroom to the room. Found previous occupant personal hygiene products in room. The bed was very uncomfortable and firm. The tub did not drain while showering very well making it hard to shower. The hot tub was not clean either.
Stayed 1 night in Apr 2025

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Jeff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean hotel. Staff, especially front desk very kind and helpful. Was in town for a concert. The blue line metro is a 2 minute walk from the front door and took us to and from U.S. Bank Stadium in 20 minutes each way. Will definitely stay here again for any musical or sporting event in Minneapolis
Stayed 1 night in Apr 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Shandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Front desk extremely nice and helpful! Had a king room they got us into early, very appreciative. The only small complaint is the tub didn’t drain very well and the tv is off to the side of the room. Makes watching tv in bed a little odd. Nothing major though! 💕
Stayed 3 nights in Apr 2025

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, hotel, staff and amenities are great. The only reason I gave it 4 stars is that we waited 40 minutes for the shuttle from the airport.
Stayed 1 night in Mar 2025

10/10 Excellent

Cherie

Stayed 1 night in Mar 2025

10/10 Excellent

Marti

Stayed 1 night in Mar 2025

8/10 Good

Sandra

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Garth, Whitefish Bay

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The pool.was not heated
Stayed 2 nights in Mar 2025

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very nice.
Stayed 1 night in Mar 2025

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

8/10 Good

Charle

Travelled with family
Disliked: Amenities
Parking garage being held up by stilts and they also charged to park per night. Limited staffing for food made for longer waits to even get a drink and cleanliness was sub par that seemed to flow throughout the property.
Stayed 2 nights in Mar 2025

10/10 Excellent

Aaron

Stayed 1 night in Mar 2025

2/10 Terrible

Chancelor

Stayed 1 night in Mar 2025

10/10 Excellent

Emily

Stayed 2 nights in Feb 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel for an airport stay

We had an unplanned stay caused by a blizzard and the hotel couldn’t have been better. We called for the free shuttle to collect us and it arrived in about 5 minutes. The room was spacious and comfortable, the beds were comfortable too. We had pre booked our breakfast and had a huge, delicious, a la carte breakfast, served by a lovely waitress. It was huge value for money. We travel through MSP regularly and will stay here in future if we need a hotel near the airport.
Stayed 1 night in Mar 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Mar 2025

4/10 Poor

Hailey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was definitely not what it seemed. The rooms need updating. The tvs were ancient and the cable continuously was going out. We couldn’t even finish a full show without it losing signal. The blinds didn’t close to make it dark in the room. There was only translucent blinds so when the sun was up we were. The shower hardly got warm. No chance of it getting hot to any extent. Same with the hot tub. It was luke warm at best and the pool was freezing. And the parking. I have never had to pay additionally for parking. Especially when I had to park outside anyways. Initially the front desk when I brought up the additional charge for parking said “well you can write it in the review”. He did end up comping it but still Save your money. Literally pick anywhere else.
Stayed 2 nights in Mar 2025

4/10 Poor

Rachell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Facility was nice and staff and amenities were great. Bed was absolutely horrible though and we left early because we were in so much pain from the poor sleep from the mqttress that definitely needs to be replaced.
Stayed 1 night in Mar 2025

10/10 Excellent

Krystal, Thunder Bay

Stayed 1 night in Feb 2025

10/10 Excellent

Krystal, Thunder Bay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Stayed here a few times now. Excellent gym equipment. Close to MOA. Railway stop to downtown is outside the hotel. Shuttle to and from airport was fast and efficient.
Stayed 1 night in Mar 2025

10/10 Excellent

Sara

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk agent was really nice.
Stayed 1 night in Mar 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Lee

👍
Stayed 1 night in Mar 2025