4/10 Poor
Linda
Travelled with family
30 Aug 2025
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The hotel as a whole is fine. The front desk is very courteous and the location on the lake is pretty. Upon checking into our room it was very hot. We turned air all the way down. When we came back it was still hot. We changed rooms which took awhile. The next room had a terrible smell. Initially thought it was bc the air wasn’t on. Late that night we came back and the smell was awful. We figured out it was coming from the pipe in the bathroom sink. We plugged sink & filled with soapy water. We informed front desk next morning. Nothing was done to fix it. We asked that we be compensated for our inconvenience and two nights in a foul smelling room. They were very apologetic and said they would tell the manager as soon as he returned and he would get in touch. It has now been two days and I have heard nothing from the manager. I have traveled around the world and have never had to switch rooms. We stayed in 4 other hotels while in Switzerland and all were wonderful. This hotel however was not one of them based solely on our rooms.
Linda
Stayed 2 nights in Aug 2025
