4/10 Poor
Amanda
Travelled with partner
5 Dec 2025
Disliked: Staff & service
Being across the road from the airport is a huge advantage but for your first and last night ONLY. The staff seemed unhappy and deflated
We stayed two nights when we arrived to do the mud+springs and last day. These were the only 3 days of the holiday that was underwhelming.
The spa staff did fit us in for a late massage however wanted cash and said they can't use card nor charge it to the room.
We wanted to play tennis and all the racquets had only wooden handles as the grip has totally come off. We thought to try it anyway accepting it won't be great in the hands only to get to the court and the net was broken so there was no point in even getting it.
The last day however was extremely disappointing. It was a couple days before their staff party and clearly nobody wanted to be at work at this stage. From the reception to the restaurant to the bar all just standing there and you have to walk to them to get their attention or get out the pool and walk over to the bar where three stood chatting. So don't expect service by the pool.
We had little baby cockroaches in the bathroom and a view out the room of a brick wall. Yes we had the cheapest room but really expect at the price of even the cheap rooms for it to be clean and welcoming.
We were given a room on the upper level with no assistance with our large bags up the stairs.We ended up asking for help with the one bag and had to wait ages until they sent security to assist.
Food below averag
Amanda
Stayed 1 night in Dec 2025