See all properties

Candlewood Suites New York City-Times Square by IHG

2.5 star property

Choose dates to view prices

Photo gallery for Candlewood Suites New York City-Times Square by IHG

Exterior
Suite, 1 Bedroom | In-room safe, desk, iron/ironing board, free WiFi
City view
Interior detail
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
  • Business services

Explore the area

View in a map
339 W 39th Street, New York, NY, 10018
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Place, Broadway
    ‪8 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪35 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Full-sized fridge, microwave, stovetop, dishwasher

Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.2 out of 10
Very good
(22 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower) | In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View (High Floor)

City view

Studio Suite, 1 Queen Bed, City View (High Floor)

9.0 out of 10
Wonderful
(55 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed (High Floor)

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed (High Floor)

9.0 out of 10
Wonderful
(76 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, City View

8.0 out of 10
Very good
(25 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite

8.8 out of 10
Excellent
(43 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, Kitchen

8.8 out of 10
Excellent
(136 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Theatre show
Holiday Inn Express New York City Times Square by IHG
  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
3.8 out of 5, Good, 2,348 reviews
The price is €148
includes taxes & fees
19 Jan - 20 Jan 2026
Holiday Inn Express New York City Times Square by IHG

About this property

Candlewood Suites New York City-Times Square by IHG

Hotel with a fitness centre, 7-minute walk to Times Square
This smoke-free hotel features a fitness centre, valet parking and a business centre. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. Housekeeping is available on request.
Candlewood Suites New York City-Times Square by IHG offers 188 accommodations with DVD players and a safe. Flat-screen televisions come with cable channels. Kitchenettes offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Candlewood Suites New York City-Times Square by IHG. During your stay, you're just a quick walk from Times Square. Free WiFi in public areas, a gym and a business centre are available.
  • Free WiFi
  • Valet parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 10-minute walk of Times Square and Broadway
  • Pets welcome for a fee
A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Candlewood Suites New York City-Times Square by IHG. For a fee, parking is available.

This New York hotel is smoke free.

Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 85 per day)
  • Limited on-site valet parking

Things to do

  • Gym
  • TV in common areas

Family friendly

  • DVD player
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 32 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Weight limit: 80 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.21 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 85.0 per day
  • Pet fee: USD 75 per accommodation, per week (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites City-Times
Candlewood Suites City-Times Aparthotel
Candlewood Suites City-Times Aparthotel New York Square
Candlewood Suites New York City-Times Square
Candlewood Suites New York City Times Square Hotel New York City
Candlewood Suites New York City-Times Square Aparthotel
Candlewood Suites City-Times Square Aparthotel
Candlewood Suites City-Times Square
Candlewood Suites New York City Times Square
Candlewood Suites CityTimes S

Candlewood Suites New York City-Times Square by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 867 out of 1658 reviews
Rating 8 - Good. 480 out of 1658 reviews
Rating 6 - Okay. 181 out of 1658 reviews
Rating 4 - Poor. 59 out of 1658 reviews
Rating 2 - Terrible. 71 out of 1658 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lauralynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious rooms. Walked everywhere from this location. Loved the kitchen in the room. Staff was helpful and friendly. Would definitely stay here again!
Stayed 5 nights in Sep 2025

10/10 Excellent

Stewart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very spacious room.
Stayed 3 nights in Sep 2025

6/10 Okay

Theodore

Travelled with partner
We were would get an upper floor, but we never did and we had no warning about the destination fee which you should really make folks aware of
Stayed 2 nights in Sep 2025

6/10 Okay

Brandy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Just a few blocks to Port Authority Bus Station and subways. A short walk to Times Square. Excellent staff and customer service. We had a few issues on the second day. No hot water in the morning for showers. The hotel had a broken boiler that needed repair. The microwave didn't work, which kept us from heating our dinner that night. It was very late to go out again, so i went down to the lobby in my pjs to use the dining room microwave. Very inconvenient. We had to change rooms the next morning, which took time away from what we had planned. The 3 rooms we looked at all had issues like doors not able to close. broken hooks in the bathroom and other small items that are easy fixes. The hotel offers 1 day of housekeeping during your stay, but they cleaned our room on day 2 and we'd only checked in the night before. So the room did not need anything done. A mid stay cleaning would have been more preferable. The manager listened to my complaints, and handled them to my satisfaction. Overall the stay was OK, but i would not stay there again.
Stayed 4 nights in Sep 2025

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, rooms were well equipped, and clean. Only complaint was that the front desk was not able to call us a taxi. Would stay again.
Stayed 3 nights in Sep 2025

6/10 Okay

Phillip

Liked: Cleanliness

NY Getaway for Broadway

Tub/shower dangerously slippery. Complained and no action taken. Need grab bar at all times. Front desk inattentive and slow at times. Asked for help getting a cab and was told "we are not that type of hotel". Housekeeping friendly and thorough. Fitness area was adequate but small.
Stayed 3 nights in Sep 2025

10/10 Excellent

Gwendolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect home base

This place was great. Check in was easy and the man who checked us in was friendly. The room was clean and had a ton of storage space. Ours had a kitchen with a FULL fridge and freezer with a little stove top, full size microwave, toaster, and everything you could need to cook or eat. The ac worked well and was not very noisy (i am sensitive to sound) and on the 25th floor we heard no street noise lol. The lobby had coffee, etc and a little shop to get snacks. Elevator was fast - very fast. 'Room service' is basically grub hub and does not come to your room so skip that. Room had a tiny bit of a stale smell but again I am sensitive. Everything else was great.I like to stay in times sq because it's central to all of Manhattan and there are tons of restaurants and bodegas to get what you need. Its not the prettiest or cleanest park of NYC but it's a perfect home base for a trip. So for me the location was perfect. 100% recommend.
Stayed 2 nights in Sep 2025

8/10 Good

Melissa

Stayed 3 nights in Sep 2025

8/10 Good

Ni Wayan Gita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everywhere especially to the drop off uber shuttle if you take one
Stayed 3 nights in Sep 2025

8/10 Good

angel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and convenient to all downtown streets.
Stayed 4 nights in Sep 2025

8/10 Good

Gordon

Travelled with family
Liked: Property conditions & facilities
Kenny at the front desk was super friendly and helpful. We would stay here again!!
Stayed 3 nights in Sep 2025

6/10 Okay

Teri

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was amazing and so was the location. The room is older and could use some updating. Our shower had mold in the grouting of the shower and the fan didn’t work so we had to prop the door open to release the moisture from the shower. . The microwave was broke and they tried 3 times to fix it but still couldn’t. They said we could use the microwave in the food area in lobby. They offered an additional 15% off the room total and I don’t see it on my card. I would appreciate this additional discount as promised for the inconvenience and additional cost in our food.
Stayed 8 nights in Sep 2025

10/10 Excellent

Eyleen S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will come back

Nice hotel, good location, friendly, provided free coffee, tea, anytime you want, just make yourself.
Stayed 4 nights in Sep 2025

8/10 Good

Robyn

Liked: Cleanliness
Hotel clean but rooms needs some upgrading, staff were excellent.
Stayed 1 night in Sep 2025

6/10 Okay

Sandra

The kitchenette was convenient and the room was clean. The property did not have amenties such as a gym or pool.
Stayed 3 nights in Sep 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The folks that run the place are great. Unusually friendly for New York, a real plus. One problem I had with the place. Early in my stay the faucet in the tub flew off its perch, spewing a strong stream of water all over the place. I managed to plug it in, but it was only a temporary fix. I told the front desk, they called somebody, but no one showed up to fix the thing, the whole five days I was there. That should have been taken care of because in addition to the mess, it was a safety hazard. A couple times the faucet hit me while I was standing in the shower. And hard. The people at the front desk repeatedly called "engineering" or somebody, but the issue was never addressed. I have photos.
Stayed 5 nights in Sep 2025

10/10 Excellent

Vicente

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hospedaje me resultó muy bueno tanto en limpieza, atención, ubicación, muy buena relación calidad precio. Volvería sin dudarlo.
Stayed 11 nights in Sep 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 7 nights in Aug 2025

10/10 Excellent

Grana

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Sep 2025

8/10 Good

Sheli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location, good value for money, great staff. The only issue was waiting for the lift which in some days was took more than 10 minutes
Stayed 2 nights in Sep 2025

10/10 Excellent

Lauren

Stayed 3 nights in Sep 2025

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Convenient
Stayed 3 nights in Sep 2025

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
I think a lot depends on what your priorities are. This hotel was great for me because I really like having the kitchenette and really didn’t mind that it could use some beautifying and upgrading and isn’t in the absolute best part of town. It was clean and quiet and all the people were nice. They even gave me some snacks and water and a little piece of chocolate was in my room. I struggled a bit with some of the outlets, I had no view, snd there was a slight water leak in the refrigerator, but it was all manageable. They texted me several times to see if I needed anything. For the most part it was quite comfortable and I would stay there again.
Stayed 4 nights in Sep 2025

10/10 Excellent

xingning

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, with kitchen
Stayed 3 nights in Sep 2025

10/10 Excellent

Naly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025