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Candlewood Suites New York City-Times Square by IHG

2.5 star property

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Photo gallery for Candlewood Suites New York City-Times Square by IHG

Exterior
Suite, 1 Bedroom | 1 bedroom, in-room safe, desk, iron/ironing board
City view
Interior detail
Lobby sitting area

Popular amenities

  • Kitchen
  • Room service
  • Parking available
  • Gym
  • Pet-friendly
  • Laundry

Explore the area

Map
339 W 39th Street, New York, NY, 10018
  • Madison Square Garden
    ‪6 min walk‬
  • Times Square
    ‪6 min walk‬
  • Broadway
    ‪8 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪25 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed (High Floor)

1 bedroom, in-room safe, desk, iron/ironing board

Studio Suite, 1 Queen Bed (High Floor)

9.0 out of 10
Wonderful
(67 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View

1 bedroom, in-room safe, desk, iron/ironing board

Studio Suite, 1 Queen Bed, City View

8.0 out of 10
Very good
(21 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

1 bedroom, in-room safe, desk, iron/ironing board

Studio Suite, 1 Queen Bed, Kitchen

8.8 out of 10
Excellent
(115 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Full-sized fridge, microwave, stovetop, dishwasher

Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.4 out of 10
Very good
(12 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

1 bedroom, in-room safe, desk, iron/ironing board

Studio Suite

8.8 out of 10
Excellent
(38 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 49 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower) | 1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View (High Floor)

City view

Studio Suite, 1 Queen Bed, City View (High Floor)

9.0 out of 10
Wonderful
(48 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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The price is €197
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includes taxes & fees
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About this property

Candlewood Suites New York City-Times Square by IHG

Hotel with a fitness centre, a quick walk to Times Square
This smoke-free hotel features a fitness centre, valet parking and a business centre. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. Housekeeping is available on request.
Candlewood Suites New York City-Times Square by IHG offers 188 accommodations with DVD players and a safe. Flat-screen televisions come with cable channels. Kitchenettes offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Candlewood Suites New York City-Times Square by IHG. During your stay, you're just a quick walk from Times Square. Free WiFi in public areas, a gym and a business centre are available.
  • Free WiFi
  • Valet parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 10-minute walk of Times Square and Broadway
  • Pets welcome for a fee
A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Candlewood Suites New York City-Times Square by IHG. For a fee, parking is available.

This New York hotel is smoke free.

Room service is available.

Languages

English, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 75 per day)

Things to do

  • Gym
  • TV in common areas

Family friendly

  • DVD player
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 32 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Weight limit: 80 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.21 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 75.00 per day
  • Pet fee: USD 75 per accommodation, per week (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites City-Times
Candlewood Suites City-Times Aparthotel
Candlewood Suites City-Times Aparthotel New York Square
Candlewood Suites New York City-Times Square
Candlewood Suites New York City Times Square Hotel New York City
Candlewood Suites New York City-Times Square Aparthotel
Candlewood Suites City-Times Square Aparthotel
Candlewood Suites City-Times Square
Candlewood Suites New York City Times Square
Candlewood Suites CityTimes S

Candlewood Suites New York City-Times Square by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 694 out of 1375 reviews
Rating 8 - Good. 402 out of 1375 reviews
Rating 6 - Okay. 153 out of 1375 reviews
Rating 4 - Poor. 59 out of 1375 reviews
Rating 2 - Terrible. 67 out of 1375 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and comfy.
Stayed 1 night in Apr 2025

2/10 Terrible

susan

Disliked: Cleanliness, staff & service, property conditions & facilities
I was charged a " tourist Tax" in USD. and that was not listed on the Expedia website when I put the restoration through.
Stayed 5 nights in Aug 2024

10/10 Excellent

Claire

Stayed 6 nights in Apr 2025

2/10 Terrible

Xavier

Disliked: Cleanliness
Stayed 2 nights in Apr 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was quite appealing and comfortable. Location of the hotel was great although the street wasn't great. I felt safe enough but it wasn't a pleasant walk to the front door.
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

No daily housekeeping on 3 night stays

This is considered an "extended stay" hotel, though they offer shorter stays. I stayed for 3 nights. Little did Ii know that daily housekeeping like fresh towels and a made up bed were not included. This was not specified in the online description, and for over $200 per night, I expected more. I received "attitude" from front desk workers, and I won't be returning. I originally chose this hotel because we have a trip planned in Aug and I wanted to check out the suite and the room sizes. We are traveling with 5 people. I will not be choosing this hotel. If they can't appropriately staff and service the shorter stay rooms, they should not be offering shorter stays.
Stayed 3 nights in Apr 2025

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities
Kenneth was very helpful. Great location!!
Stayed 2 nights in Apr 2025

10/10 Excellent

Kenneth

Stayed 6 nights in Apr 2025

2/10 Terrible

LinLin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please try to avoid this hotel as much as you can. We had two rooms and both have list of serious problems, the manager agreed to issue partial refund as long as we don’t request the room change but refused the refund after we checked out. No response when trying to follow up. The problems of the rooms including; (1) No working microwave / missing microwave (2) Non-working cooktop (3) Cooktops in both rooms have large chip at the corner hence the wires underneath were exposed (4) Closet door cannot get fully closed (5) Hair blower is missing (6) Dish washer is not working in both rooms (7) Water from kitchen sink faucet spills to floor when turned it on (8) Refrigerators couldn't keep food cold (9) Kitchen sink in is clogged Do not stay at this hotel!

10/10 Excellent

Maida Ivelisse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so helpfull. Room was clean.
Stayed 4 nights in Apr 2025

10/10 Excellent

Ronda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

T William, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Candlewood Suites is convenient to everything in New York. The floor we were on has 4 rooms. They all have a kitchen area with full-size refrigerator, stove-top, microwave, and dishwasher. Dishes, pots and pans, glasses, and silverware are also provided. The rooms are on the small side but the beds are comfortable. The hotel caters to longer stays.
Stayed 1 night in Mar 2025

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it the most because it was small and comfortable.
Stayed 2 nights in Apr 2025

10/10 Excellent

James

Liked: Cleanliness
Stayed 2 nights in Apr 2025

6/10 Okay

Nicole

Travelled with family
Overall stay was good. Was surprised with extra fees that had to be paid due to booking through Expedia. Seventeen dollars per night and the homeless people were aggressive and everywhere by the entrance
Stayed 4 nights in Apr 2025

10/10 Excellent

Patricia

Stayed 4 nights in Apr 2025

8/10 Good

hershey

Clean and friendly staff!
Stayed 2 nights in Apr 2025

10/10 Excellent

Subhasish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a wonderful experience. I refer this hotel for long stay.
Stayed 1 night in Apr 2025

8/10 Good

Gabriela

Stayed 3 nights in Apr 2025

10/10 Excellent

oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a quick get away or extended stay. Close to all transit and shopping you could desire.
Stayed 2 nights in Apr 2025

10/10 Excellent

aayah

Stayed 8 nights in Apr 2025

10/10 Excellent

Sarah

Business traveller
Stayed 6 nights in Mar 2025

8/10 Good

Karen, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025