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Element New York Times Square West

3.0 star property

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Photo gallery for Element New York Times Square West

Rooftop terrace
Pet-friendly
Exterior
Free daily buffet breakfast
1 bedroom, pillow-top beds, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
311 West 39th Street, New York, NY, 10018
  • Place, Times Square
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Broadway
    ‪6 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪55 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed

8.8 out of 10
Excellent
(251 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, City View

8.8 out of 10
Excellent
(80 reviews)
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Full-sized fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds

8.6 out of 10
Excellent
(142 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed

7.8 out of 10
Good
(28 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, City View

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, City View

7.6 out of 10
Good
(19 reviews)
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

1 bedroom, pillow-top beds, in-room safe, desk

Junior Suite, 1 Bedroom

8.8 out of 10
Excellent
(3 reviews)
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

1 bedroom, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, City View

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

7.6 out of 10
Good
(8 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Element New York Times Square West

Pet-friendly hotel connected to the convention centre in New York with free breakfast
Along with a 24-hour fitness centre, this smoke-free hotel has a rooftop terrace and a 24-hour business centre. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business centre and free use of bicycles are on-site. Weekly housekeeping is available.
Element New York Times Square West offers 411 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature pillowtop mattresses. Accommodation at this 3-star hotel has kitchenettes with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a 24-hour fitness centre and complimentary bicycles.

Guests aged under 16 years old are not allowed in the fitness facility.

The free breakfast at Element New York Times Square West gets good marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from Times Square. Features include free WiFi in public areas, plus a 24-hour gym and a 24-hour business centre.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym and complimentary bicycles
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Within a 10-minute walk of Times Square and Broadway
  • Cats and dogs welcome for a fee
Element New York Times Square West offers its guests a 24-hour fitness centre and complimentary bicycles. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre and 2 meeting rooms are available. Free breakfast is served daily. The business-friendly Element New York Times Square West also features a rooftop terrace, coffee/tea in common area, and laundry facilities.

This 3-star New York hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available from 7:00 AM to midnight (USD 76 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 40 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Off site parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1442 out of 3109 reviews
Rating 8 - Good. 963 out of 3109 reviews
Rating 6 - Okay. 395 out of 3109 reviews
Rating 4 - Poor. 157 out of 3109 reviews
Rating 2 - Terrible. 152 out of 3109 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Tawsha

Travelled with family
Disliked: Cleanliness, staff & service
For one they forgot my special request for my birthday. The security was rude to the guest and the front desk staff pretty much said it was protocol. The hotel was ok overall, breakfast was good but with the elevator down it took away so much precious time from the day.
Stayed 2 nights in Oct 2025

6/10 Okay

Honora

Travelled with group
Liked: Cleanliness, room comfort

Luke warm

Everything was fine EXCEPT that, with 40 floors and poorly working elevators (one completely broken), the situation was difficult to get up and down. If you were above the 10th floor, you often had to wait, and wait, and wait, and wait. Really not a premium experience for the price we paid!!!!!!!!!!!!!!
Stayed 4 nights in Oct 2025

2/10 Terrible

Tysean

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Nothing works the elevator the phones, there are lines to go up and down the elevator the wait times can be as long as 40 mins very inconvenient for travel and wanting to get in your room and out. We stay 10.16-10.20 will never stay here let alone a smaller hotel like this again. The manager offered to refund a night we agreed but if customers are not speaking up the hotel will be okay with the inconvenience and spea
Stayed 4 nights in Oct 2025

10/10 Excellent

rigoalberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfy rooms, and excellent service from the crew. The room has full kitchen with a normal size fridge and freezer, they even have utensils and pantry. The hotel's breakfast is one of the best breakfast ever, not the typical continental (bread and jelly with coffee), they had the most complete buffet ever. Definitely im coming back soon!
Stayed 1 night in Oct 2025

8/10 Good

Brandon

Stayed 6 nights in Oct 2025

8/10 Good

Taylor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fit our needs well as a family. Room was quiet and beds comfortable. Facilities were clean. Breakfast was ok but staff were nice. Breakfast area was typically very busy, but well maintained. Elevators were slow and one was not in service. We used the stairs a lot…:luckily we were only on level 7
Stayed 5 nights in Oct 2025

10/10 Excellent

Devin

Stayed 3 nights in Oct 2025

8/10 Good

Lina

Stayed 2 nights in Oct 2025

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean and had an excellent city view for the price as compared to other nearby hotels I have stayed in. The rooms could use some updating but overall not bad. There is a good breakfast included daily and they do a relax/ happy hour Monday thru Thursday with free beer and wine. I would stay again.
Stayed 3 nights in Oct 2025

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Super friendly front desk. Loved the upper terrace - nice to have for a quiet moment of downtime. Rooms are a little dated but clean, quiet and great location. Would stay again for sure!
Stayed 3 nights in Oct 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I arrived earlier than check in and was able to get my room straight away (which was very appreciated as there was a storm coming in and I had hardly no voice from travelling). The rooms are fantastic. Quite big for New York! Bed was super comfortable, you could cook if you want to as well. The tv has Netflix which was amazing. The elevators do take some time but it wasn’t a bother for me. If you think it might be ask for a lower floor so you can comfortable take the stairs.
Stayed 3 nights in Oct 2025

4/10 Poor

Eric

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
One elevator down whole visit. 20 minute waits. Never did get room service. They probably couldn’t get an elevator. And bath had no cold water, yes cold water. After complaining they told us to run cold water and flush for 5 minutes
Stayed 4 nights in Oct 2025

10/10 Excellent

Sabirah

Stayed 3 nights in Sep 2025

8/10 Good

Donggun

Stayed 2 nights in Oct 2025

10/10 Excellent

Tamiya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to New York for the first time celebrate my mom’s birthday. I love how the area was close to many shops, stores and Times Square so we walked most of the trip everywhere even to Chelsea Studios to see the Sherri Show. I loved how they had many selections of options for breakfast each morning especially for those who don’t eat pork. Some days turkey sausage is served but not everyday. We stayed from Wednesday-Saturday and were happy to find out during weekdays the hotel provides complimentary snacks and drinks in the hotel from 5-6:30 pm. Rooms were a nice size for 2 people and modern with mini kitchen setup (fridge, stove, microwave and sink) along with utensils in drawer. There was a nice view of street and Manhattan building across. The glass showers were very pretty as well. Housekeeping comes every other day and staff was helpful. Overall would stay here again!
Stayed 3 nights in Oct 2025

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

8/10 Good

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast was great.
Stayed 3 nights in Oct 2025

10/10 Excellent

Selena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hidden gem near Times Square. I will surely stay here again.
Stayed 1 night in Sep 2025

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
an elevator was down so it was a inconvience but other than that the stay was great
Stayed 2 nights in Aug 2025

10/10 Excellent

Astghik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
eveything was perfect and the staff and property and breakfast. just i didnt like that in the room there was no toothpaste no flips . rest was ideal
Stayed 1 night in Oct 2025

10/10 Excellent

Raquel

Stayed 2 nights in Oct 2025

8/10 Good

paul

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Oct 2025

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2025

10/10 Excellent

Anisha

Liked: Cleanliness, staff & service, property conditions & facilities
Yummy breakfast
Stayed 2 nights in Oct 2025