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Element New York Times Square West

3.0 star property

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Photo gallery for Element New York Times Square West

Rooftop terrace
Exterior
Free daily buffet breakfast
Pet-friendly
1 bedroom, pillow-top beds, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
311 West 39th Street, New York, NY, 10018
  • Place, Times Square
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Broadway
    ‪6 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪35 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed

8.8 out of 10
Excellent
(250 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, City View

8.8 out of 10
Excellent
(80 reviews)
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Full-sized fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds

8.6 out of 10
Excellent
(141 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed

7.6 out of 10
Good
(27 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, City View

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, City View

7.6 out of 10
Good
(19 reviews)
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

1 bedroom, pillow-top beds, in-room safe, desk

Junior Suite, 1 Bedroom

8.8 out of 10
Excellent
(3 reviews)
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

1 bedroom, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, City View

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

7.2 out of 10
Good
(7 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Element New York Times Square West

Pet-friendly hotel connected to the convention centre in New York with free breakfast
Along with a 24-hour fitness centre, this smoke-free hotel has a rooftop terrace and a 24-hour business centre. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business centre and free use of bicycles are on-site. Weekly housekeeping is available.
Element New York Times Square West offers 411 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature pillowtop mattresses. Accommodation at this 3-star hotel has kitchenettes with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a 24-hour fitness centre and complimentary bicycles.

Guests aged under 16 years old are not allowed in the fitness facility.

The free breakfast at Element New York Times Square West gets good marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from Times Square. Features include free WiFi in public areas, plus a 24-hour gym and a 24-hour business centre.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym and complimentary bicycles
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Within a 10-minute walk of Times Square and Broadway
  • Cats and dogs welcome for a fee
Element New York Times Square West offers its guests a 24-hour fitness centre and complimentary bicycles. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre and 2 meeting rooms are available. Free breakfast is served daily. The business-friendly Element New York Times Square West also features a rooftop terrace, coffee/tea in common area, and laundry facilities.

This 3-star New York hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available from 7:00 AM to midnight (USD 76 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 40 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Off site parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1438 out of 3104 reviews
Rating 8 - Good. 962 out of 3104 reviews
Rating 6 - Okay. 395 out of 3104 reviews
Rating 4 - Poor. 157 out of 3104 reviews
Rating 2 - Terrible. 152 out of 3104 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
an elevator was down so it was a inconvience but other than that the stay was great
Stayed 2 nights in Aug 2025

10/10 Excellent

Astghik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
eveything was perfect and the staff and property and breakfast. just i didnt like that in the room there was no toothpaste no flips . rest was ideal
Stayed 1 night in Oct 2025

10/10 Excellent

Raquel

Stayed 2 nights in Oct 2025

8/10 Good

paul

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Oct 2025

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2025

10/10 Excellent

Anisha

Liked: Cleanliness, staff & service, property conditions & facilities
Yummy breakfast
Stayed 2 nights in Oct 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service
Great property except that only 2 of 3 elevators worked during entire 8 day stay.
Stayed 8 nights in Oct 2025

8/10 Good

Marcelo, houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, comfortable, cost reasonable for a high volume long weekend in NYC, other hotels were pricier. Room spacious, with range, fridge, microwave, dishwasher. Room cleaning every other day which is just fine for me. Faces south to street which means no direct sunlight, also fine with me. 2 complaints; cold water runs poorly in room 2706. Despite letting the cold water run for 10/15 minutes it was still pretty hot, never cold. I was able to shower with some discomfort but got through it. This happened almost every time I showered except twice. Also and I asked them to check the temperatures of the cold water it was functioning properly So they didn't think anything was wrong. I believe it might be a faulty valve, I can't tell you the whole building runs out of cold water or not I didn't ask anybody else who was staying there. Anyway it can be an issue because the coolest water was still pretty hot. Also cable TV/menu/streaming didn't work in that room. I was told it was a faulty cable box, wasn't replaced. Not that important to me except I do like to have some news on sometimes, and the only channels were some very basic cable channels and only about five of them, mainly old reruns of comedies or documentaries, one cartoon channel. Again not the most terrible thing but I did want some kind of local news in the background when getting ready and most hotels I've been to have that available to you, plus movies or ability to stream your own Netflix. Etc.
Stayed 4 nights in Oct 2025

10/10 Excellent

Warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was replenished regularly during the breakfast time slot. A good variety was offered from fruit, hot breakfast options, yoghurt with toppings and a bread/bagels station. They also offered oatmeal, hot coffee and juice.
Good variety.
Lots to choose from at the breakfast buffet.
The room was clean and I appreciated the floor not being carpet. Laminated/ wooden floors are cleaner.
Stayed 2 nights in Sep 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities

Bucket list holiday

Excellent Breakfast with many options both hot and cold Was also able to make a sandwich to eat later on Hotel near to times square and subway Bonus was happy hour each day
Stayed 4 nights in Oct 2025

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spacious for a NY hotel. Staff was friendly. Breakfast was great with some many choices and a daily variety. Wifi was also good.
Stayed 5 nights in Oct 2025

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, staff & service
Staff was friendly and attentive. Our room was fine, but it could use a some spiffing up. The furniture and bathroom vanity were chipped. The shower looked like they decided mid project not to add tile. The TV didn’t respond to the remote. Beds were fine, not the most comfortable- but not the worst either. Breakfast was a perk though. And the coffee was delish. Location was perfect for us, even though it’s not in the “nicest” area.
Stayed 1 night in Oct 2025

6/10 Okay

Shari

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Nice, clean, great staff. The elevator was out while i was there so getting to and from the room was a pain. Otherwise I would stay again!
Stayed 2 nights in Jul 2025

8/10 Good

Bella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, comfortable bed, good breakfast options. Bad elevator experience. Only two were working for a 40 floor building. We were on 29 floor and elevator would just pass by us going down because it was full. We would have to go up to go down.
Stayed 3 nights in Oct 2025

8/10 Good

Subha

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property and our room was impeccable. I have no complaints. Staff were very friendly and helpful. House keeping was amazing. The room itself had stove, dishwasher, refrigerator and utensils. The breakfast options were amazing. If I had to pick one thing they could improve is their elevators. Our bad time, one out of 3 elevators stopped working. During breakfast and checkout time, there was always some kind of problem. I had to come down 35 floors by stairs for a breakfast. Other than that I loved the place. I would definitely book again.
Stayed 4 nights in Oct 2025

4/10 Poor

Roxana

Travelled with family
Disliked: Cleanliness
One of the elevators was not working the entire weekend. The elevators that were working were super glitchy and would pass our floor despite having the light turned on. Very crowded with limited space for elevator use. The room was small and the beds were not made everyday
Stayed 3 nights in Oct 2025

2/10 Terrible

Arezou

Disliked: Cleanliness, staff & service, property conditions & facilities
Chaos filthy neighborhood
Stayed 3 nights in Sep 2025

10/10 Excellent

ki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room, nice staff, & location
Stayed 3 nights in Sep 2025

10/10 Excellent

LaQueta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and roomy for NYC hotel. The breakfast was good with a variety of options and Yessenia was very pleasant & helpful during our stay. I would have liked daily room cleaning as versus every other day.
Stayed 3 nights in Oct 2025

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

4/10 Poor

Tonya

Travelled with family
Rooms were clean; however, hallways were cluttered with carts for room cleaning. One elevator out of 2 did not work.
Stayed 1 night in Oct 2025

10/10 Excellent

Rupert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator is so slow
Stayed 3 nights in Oct 2025

10/10 Excellent

Paul, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are incredibly kind, patient, and outgoing. I stayed there for 2 days and felt right at home.
Stayed 2 nights in Oct 2025

2/10 Terrible

Herbert

Travelled with partner
Liked: Cleanliness
Awful
Stayed 4 nights in Oct 2025

10/10 Excellent

RAMELY

Stayed 7 nights in Sep 2025