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Kixby

Property class: 4

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Photo gallery for Kixby

Exterior
Lobby
Lobby sitting area
2 bars/lounges, rooftop bar, cocktail bar
Exterior detail

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
45 W 35th St, New York, NY, 10001
  • Place, Macy's
    ‪2 min walk‬
  • Place, Empire State Building
    ‪5 min walk‬
  • Place, Times Square
    ‪8 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪52 min drive‬

Room options

View all photos for Lux Queen

Lux Queen | Premium bedding, pillow-top beds, in-room safe, desk

Lux Queen

9.0 out of 10
Wonderful
(92 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Lux Queen Queen

Lux Queen Queen | Premium bedding, pillow-top beds, in-room safe, desk

Lux Queen Queen

9.0 out of 10
Wonderful
(29 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Lux King

Premium bedding, pillow-top beds, in-room safe, desk

Lux King

9.2 out of 10
Wonderful
(184 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Kixby

Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a fitness centre. WiFi in public areas is free. Other amenities include a rooftop terrace, coffee/tea in a common area and dry cleaning.
Kixby offers 195 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and complimentary toiletries.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Kixby's great location gets high marks from our customers. During your stay, you're just a quick walk from 5th Avenue. You'll find features such as free WiFi in public areas, plus 2 bars and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym
  • Guests have really good things to say about the accommodation, from the spaciousness and comfy beds to the cleanliness and overall comfort
  • Steps from Herald Square and Empire State Building
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. A fitness centre, a rooftop terrace, and multilingual staff are also featured at the business-friendly Kixby.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 9:30 AM.
Lot 15 @ Kixby – This cocktail bar only serves light fare.
Black Tap 35th – This restaurant specialises in American cuisine. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
The Lookup Roof Bar – On-site rooftop bar. Happy hour is offered. Open selected days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (USD 65 per day); discounts available

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:30 AM for a fee: USD 24.50 for adults and USD 24.50 for children
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Black Tap 35th
  • Lot 15 @ Kixby
  • The Lookup Roof Bar

Things to do

  • Gym

Family friendly

  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Computer station

Outdoors

  • Rooftop terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 13 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 1901
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property's rooftop bar, The Lookup Roof Bar, is open in summer only (weather permitting). The rooftop terrace is available year-round to hotel guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per stay
  • Resort fee: USD 34.42 per accommodation, per night
The resort fee includes:
  • Faxes
  • Fitness centre access
  • In-room coffee
  • In-room safe
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 24.50 for adults and from USD 24.50 for children
  • Nearby parking fee: USD 65 per day(98 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
This property has a strict no-smoking policy. Violators will be subject to penalties (USD 250).
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Metro
Hotel Metro New York
Metro Hotel
Metro Hotel New York City
Kixby Hotel
Hotel Metro
Kixby New York
Kixby Hotel New York

Kixby Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1400 out of 1847 reviews
Rating 8 - Good. 315 out of 1847 reviews
Rating 6 - Okay. 86 out of 1847 reviews
Rating 4 - Poor. 20 out of 1847 reviews
Rating 2 - Terrible. 26 out of 1847 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room is wonderful! The staff was awesome especially considering they were working on Christmas! The room had nice amenities such as a robe, the shampoo was really nice and upscale, loved the water bottle and free flavored water in the lounge. There is also a restaurant attached that you can order from and pick up food if you’re super tired from a day of walking! And it’s nicely located within walking distance to so many things and within steps of the subway. Loved it!!
Stayed 3 nights in Dec 2025

6/10 Okay

eric

Stayed 1 night in Jan 2026

6/10 Okay

Janhavi

Stayed 1 night in Dec 2025

10/10 Excellent

Lauren

Stayed 2 nights in Jan 2026

8/10 Good

Amy

Stayed 2 nights in Jan 2026

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t have breakfast at the hotel.
Stayed 5 nights in Jan 2026

10/10 Excellent

Joshua

Travelled with family
Friendly staff, clean rooms, and great location!
Stayed 1 night in Jan 2026

10/10 Excellent

CASSANDRA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, friendly staff, excellent location.
Stayed 3 nights in Dec 2025

10/10 Excellent

Peter Gilbert

Liked: Cleanliness, amenities, property conditions & facilities
The room was fantastic and the staff were very helpful, location was perfect also.Great restaurant in the hotel also.
Stayed 3 nights in Dec 2025

10/10 Excellent

Prince

Stayed 1 night in Jan 2026

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great value and wonderful staff..
Stayed 2 nights in Dec 2025

10/10 Excellent

Garrett

Clean room, nice bathroom and great water pressure in the shower.
Stayed 2 nights in Dec 2025

8/10 Good

Oksana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A lot of noise my time in early morning from construction and other noises from outside traffic, good that stuff provided earplugs on request.
Stayed 4 nights in Dec 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities
Clean room, great location. Nice touch with the 24 hour coffee bar. 4 stars because the bed could be a little more comfortable. Overall, we had a great stay and would definitely stay again as it checked all our needs for one night in NYC.
Stayed 1 night in Dec 2025

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly and helpful. The room was spotless and cleaned every day
Stayed 5 nights in Dec 2025

6/10 Okay

Ashley

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Rooms were very clean and updated however, the refrigerator did not work and had to be repaired. A few things that would be beneficial to guests: water and ice on each floor, coffee on each floor, a mirror in the room other than the bathroom, and a microwave. The hotel offers coffee and water on the 2nd floor only, which isn’t convenient if you aren’t staying on that floor. When getting ready for the day, two people had to share one mirror in the bathroom while there could have been a mirror placed in the room as well. The hotel bar was ok but nothing fancy and they didn’t have many options when it came to liquors or beers. The bartender would have to run back and forth between the hotel bar and restaurant attached to the hotel in order to get drinks or food. The staff were very friendly.
Stayed 5 nights in Dec 2025

6/10 Okay

Nick

Stayed 2 nights in Dec 2025

10/10 Excellent

Karin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Kixby is in a Great location, It’s a beautiful boutique hotel with pretty rooms that are nicely appointed. Comfortable bed with good linens and updated bathroom. This hotel was very nice especially compared to the hotel a few blocks away that we stayed in prior. The lobby is elegant, and the staff were so friendly and accommodating. They will hold your luggage before and after check in without a fee. Also there’s a room on the 2nd floor with coffee, water and snacks that’s accessible 24/7. The restaurant attached is so fun and has a great happy hour. You’ve got to try one of the crazy huge milkshakes, a feast! We really enjoyed it and would absolutely stay there again.
Stayed 1 night in Dec 2025

10/10 Excellent

Jemma

Travelled with family
Liked: Cleanliness, staff & service, amenities
Perfect location central to all our sightseeing stops. A clean warm room well equipped with all amenities. Helpful staff that could not do enough for us, Jose went out of his way to ensure our stay was first class! We will be returning and staying in Kixby
Stayed 3 nights in Dec 2025

2/10 Terrible

Gerald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room we stayed in was extraordinarily noisy all night. We did not sleep more than an hour, when we called down to the front desk and asked if they could move us to a different room we were told none of the rooms would be any better and we’re offered earplugs. In the morning they offered us new rooms. They were available the previous evening but in the morning, they said they would be better. We complain to management and they basically said too bad for the money you’re spending in New York City. There are literally hundreds of better options.
Stayed 2 nights in Dec 2025

10/10 Excellent

Todd

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was easily the best I’ve stayed at in NYC if you’re not able to spend a small fortune to do so. Based on the room and amenities, I’d call this a relative bargain.
Stayed 1 night in Dec 2025

10/10 Excellent

Vivek

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room and service was better and the location is awesome.
Stayed 4 nights in Dec 2025

10/10 Excellent

Rosaria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
yes
Stayed 1 night in Dec 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Large, quiet, clean rooms. Water refilling stations and coffee available. Wonderful staff.
Stayed 2 nights in Dec 2025

10/10 Excellent

R. Bradley

Stayed 2 nights in Dec 2025