This may have been on the WORST hotel experiences I've ever had. First, our room wasn't ready at check in (3pm) because we were told it was "still being cleaned. It's a large room." Ummm, yeah, we deliberately booked and paid a premium for the family room. Check in time is 3p and you knew you had someone booked in that room. We finally got to into our room at 3:40p and were greeted with an overpowering smell of ammonia. Whatever. At least we knew it had been cleaned. Then there were no bathmats or wash cloths in either bathroom. The bunk beds were *horrible,* like the ones you see at summer camps and prisons(!), with 6 inch lumpy mattresses. One of my kids opted to sleep on the couch instead of that bunk. The day of checkout, our keys got DEACTIVATED while we were at breakfast, so when we tried to return to our room at 10:30a to pack up and clear out, we couldn't get into the room. Check out is at 11a! Then because our flight wasn't until the afternoon, we thought we could leave our bags in storage for a couple of hours, like most other hotels allow. This one had guests store their stuff in a large UNSECURED room with a sliding barn door. Anyone could've walked in and taken bags! We ended up just lugging our stuff around instead. Good thing we only had carry ons, but still. We couldn't wait to leave. Such a disappointment for our first trip to the Big Apple. We'll be back to the city, but will stay far, far away from this hotel. I'd advise others to do the same.
