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Malmaison Newcastle

Property class: 4

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Photo gallery for Malmaison Newcastle

A modern lounge with a high ceiling, green plants, and a mix of seating areas including sofas and armchairs.
A large, historic building with multiple floors, arched windows, and a prominent dome on the top.
A restaurant with a brick wall, large arched windows, and a chandelier. Tables are set with wine glasses and plates.
A bar with a sign reading "THIS MUST BE THE PLACE" and a variety of bottles on shelves. There are blue upholstered chairs and a bar counter.
A lobby with a modern design, featuring a central seating area with two sofas and a coffee table, flanked by tall columns.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
104 Quayside, Newcastle-upon-Tyne, England, NE1 3DX
  • Place, Quayside
    ‪2 min walk‬
  • Place, Gateshead Millennium Bridge
    ‪3 min walk‬
  • Place, The Glasshouse
    ‪4 min walk‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Twin Room

A hotel room with a large bed, a chair, a nightstand, a lamp, and a window with curtains.

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room

A hotel room with a large bed, a headboard with a geometric pattern, two bedside lamps, a framed artwork above the bed, and a small table with a bottle and glasses.

Standard Double Room

9.2 out of 10
Wonderful
(81 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

A hotel room with a large bed, grey and red bedding, a red headboard, two wall-mounted lamps, a green accent wall, and a window with grey curtains.

Standard Twin Room

9.6 out of 10
Exceptional
(11 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Bridge View Room

A hotel room with a bed, a window, a painting, and a nightstand.

Bridge View Room

9.4 out of 10
Exceptional
(24 reviews)
  • River view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Bridge View Twin

A modern hotel room with a large bed, two bedside tables, a small sofa, a window with curtains, and a city view.

Bridge View Twin

7.6 out of 10
Good
(5 reviews)
  • River view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Club Deluxe

A hotel room with a bed, a desk with a computer, a chair, a TV, and a large window with curtains.

Club Deluxe

9.6 out of 10
Exceptional
(19 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Double Double

A hotel room with two beds, a large window with curtains, a desk, and a cabinet with glass doors.

Standard Double Double

9.8 out of 10
Exceptional
(7 reviews)
  • 24 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Club Deluxe Bridge View

A hotel room with a bed, a sofa, two bedside lamps, and artwork on the walls.

Club Deluxe Bridge View

9.0 out of 10
Wonderful
(28 reviews)
  • River view
  • 25 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite

A hotel room with a large bed, a sofa, a chair, and a small table.

Junior Suite

9.0 out of 10
Wonderful
(4 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite

A modern living room with a sectional sofa, a round coffee table, and a vibrant floral mural on the wall.

Suite

8.8 out of 10
Excellent
(6 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Signature Suite

A modern hotel room with a large bathtub, a cozy seating area, and a large window with curtains.

Signature Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Twin Room with Bridge View

A hotel room with a bed, two bedside tables, a chair, a window with curtains, and a painting on the wall.

Twin Room with Bridge View

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room with Bridge View

A hotel room with a bed, a view through a window, a painting on the wall, and a green chair.

Double Room with Bridge View

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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4.5 out of 5, Wonderful, 1,989 reviews
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includes taxes & fees
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About this property

Malmaison Newcastle

A full-service spa, a restaurant and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, 24-hour room service and conference space.
Malmaison Newcastle offers 122 accommodations with a safe and coffee/tea makers. Plasma televisions come with premium satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Newcastle-upon-Tyne hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is open selected days.
Our customers tell us that they can't get enough of the helpful staff at Malmaison Newcastle. During your stay, you're just a quick walk from Quayside. Features include free WiFi in public areas, plus a full-service spa and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi and wired Internet
  • Enjoy British cuisine while dining at Chez Mal Brasserie
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Indulge with facials, aromatherapy or body treatments at the spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the clean guestrooms
  • Steps from Quayside and a 5-minute drive from St. James' Park
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Malmaison Newcastle offers its guests a full-service spa and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 1259 square feet (117 square metres) and includes conference space. The business-friendly Malmaison Newcastle also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.

This 4-star Newcastle-upon-Tyne hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.
Chez Mal Brasserie – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Reservations are required. Open daily.
Mal Bar – This cocktail bar only serves lunch. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Parking on site (GBP 10 per night)
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 23 for adults and GBP 12 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chez Mal Brasserie
  • Mal Bar

Things to do

  • Full-service spa
  • Gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,259 square feet of conference space

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open select days
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Full-service spa

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 23 for adults and from GBP 12 for children
  • Self-parking fee: GBP 10 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. Guests who plan to drive should contact this property in advance for more details (e.g. directions). For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Malmaison Hotel
Malmaison Hotel Newcastle
Malmaison Newcastle
Newcastle Malmaison
Malmaison Newcastle Hotel Newcastle-upon-Tyne
Malmaison Newcastle Hotel
Malmaison Newcastle Newcastle-upon-Tyne
Malmaison Newcastle Hotel
Malmaison Newcastle Newcastle-upon-Tyne
Malmaison Newcastle Hotel Newcastle-upon-Tyne

Malmaison Newcastle Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 700 out of 1006 reviews
Rating 8 - Good. 190 out of 1006 reviews
Rating 6 - Okay. 77 out of 1006 reviews
Rating 4 - Poor. 25 out of 1006 reviews
Rating 2 - Terrible. 14 out of 1006 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and generally all round great from check in to check out
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smart hotel in a great location
Stayed 1 night in May 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast, clean rooms and great staff.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel great location
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well positioned on the river, convenient location.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for the bars and restaurants along the Quayside.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay - good position in the city
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Beautiful room
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities
Fantastic stay
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay as always
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities
Excellent hotel
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel on Newcastle quayside, staff were friendly and welcoming, the room was large and comfortable and we had everything we needed. We'd definitely stay here again.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities
Spotless and the food was amazing Lovely hotel
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff great location
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Ian

Liked: Cleanliness, amenities, property conditions & facilities
Hotel has had a facelift and looks nicer inside, the windows
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

SIMON

Liked: Cleanliness, staff & service, amenities
Staff were excellent, rooms was clean. Lovely stay
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Breakfast and very friendly staff.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
This was a last minute booking for myself my good lady and our dog.. The hotel supplied a dog bed and some doggy treats which was a nice touch. Parking was easy and very reasonable All in all a lovely hotel with very friendly staff,
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking, nicely refurbished room, very clean. All staff heand breakfast lovely
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient check in, great room and breakfast outstanding.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent hot breakfast .lovely room . Staff very pleasant
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy parking, superb staff, great stay
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, amazing view and brilliant staff, breakfast was really good too.
Stayed 1 night in Dec 2025

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