4/10 Poor
Jackie
Travelled with family and small children
28 May 2025
Disliked: Amenities, property conditions & facilities
Stayed here Memorial Day weekend. By far the worst customer service experience I’ve ever had. The price of this condo is outrageous in comparison to other properties in the area that have much better amenities. Don’t be fooled by photos you will see of a pool. It was noted to use the pool you need to place a reservation 24 hours in advance to ensure it’s “ ready” . Upon going to look at it the hot tub it was barely warm and the pool was cold and dirty ( full of hair and bugs ). We attempted to locate a manager for assistance and was told no manager was on site & that we would be called after we left on Monday. NOBODY was around to assist. This was a Holiday weekend. When finally the Tue arrived after we returned home I received a email stating the pool was evaluated to be “ fine” that the cold front caused the hot tub to not be warm enough.
I’ve stayed at the Grand Summit Hotel at Attitash for a quarter of this price and had an amazing experience during a blizzard with their outdoor pool being so hot is was comfortable to swim in during. Blizzard!! This condo gives off a vibe of run down even though the inside of the actual condos are beautiful. Don’t be fooled. You won’t have proper amenities.
We had to take out our own trash which makes no sense when we paid a very costly maid fee.
This place nickels and dimes you but has nothing special to offer for the cost.
I suggest looking elsewhere in the area . I would not stay here again even if they lowered their price.
Jackie
Stayed 3 nights in May 2025