4/10 Poor
Obadah, San Antonio
Business traveller
29 Sept 2025
I stayed at Pullman Paris La Défense. While the hotel itself has a good location and offers comfortable rooms, my experience was unfortunately overshadowed by a serious security incident.
On my first night, just after midnight, another guest entered my room using a key card that had been mistakenly issued by the front desk. I was asleep at the time and was startled to find a stranger inside my room. Although the guest apologized and explained that the card had been provided to him by reception, this was a very frightening experience and a major breach of safety and privacy.
The management later (after 2 days and repeat complaints) apologized and offered compensation in the form of loyalty points, but the situation should never have occurred in the first place. For a property of this standard, I expected stricter security protocols to prevent such incidents. I hope the hotel takes corrective measures to ensure guest security in the future.
Obadah
Stayed 1 night in Sep 2025
























