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Palo Santo Galapagos Hotel

3.0 star property

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Photo gallery for Palo Santo Galapagos Hotel

Terrace/patio
Premium Studio Suite, Pool View | 1 bedroom, premium bedding, pillow-top beds, individually furnished
Free daily full breakfast
Habitación estándar, 1 cama King size, vista a la piscina | 1 bedroom, premium bedding, pillow-top beds, individually furnished
Point of interest

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Parking included
  • Room service
  • Breakfast included

Explore the area

Map
Barrio Punta Estrada Solar 19, Puerto Ayora, Galapagos, 200350
  • Playa de los Alemanes
    ‪3 min walk‬
  • Malecon
  • Charles Darwin Research Station
  • Isla Baltra (GPS-Seymour)

Room options

View all photos for Premium Studio Suite, Pool View

Premium Studio Suite, Pool View | 1 bedroom, premium bedding, pillow-top beds, individually furnished

Premium Studio Suite, Pool View

  • 70 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Habitación estándar, 1 cama King size, vista a la piscina

Habitación estándar, 1 cama King size, vista a la piscina | 1 bedroom, premium bedding, pillow-top beds, individually furnished

Habitación estándar, 1 cama King size, vista a la piscina

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Pool View

Standard Twin Room, Pool View | 1 bedroom, premium bedding, pillow-top beds, individually furnished

Standard Twin Room, Pool View

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Palo Santo Galapagos Hotel

Beaux Arts hotel with free breakfast and outdoor pool
An outdoor pool, a restaurant and a bar/lounge are available at this hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include Access to hot tub, coffee/tea in a common area and conference space.
Palo Santo Galapagos Hotel offers 26 air-conditioned accommodations with DVD players and a hairdryer. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An outdoor pool and Access to hot tub are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Palo Santo Galapagos Hotel, you're just a quick walk from Galápagos National Park. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free full breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy local cuisine while dining at Palo Santo
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Steps from Malecon and Playa de los Alemanes
  • Airport shuttle service available for a fee
Palo Santo Galapagos Hotel offers its guests an outdoor pool and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi and wired Internet.

Event space at this hotel measures 4 square feet (0 square metres) and includes conference space. A terrace, barbecue grills, and multilingual staff are also featured at the business-friendly Palo Santo Galapagos Hotel. You'll have access to the outdoor pool at a partner property. Self parking is free.

Smoking is allowed in designated areas at this 3-star Puerto Ayora hotel.

Guests are served a free full breakfast daily from 6:30 AM to 9:00 AM.
Palo Santo – This restaurant specialises in local cuisine and only serves breakfast.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Palo Santo

Things to do

  • Canoeing
  • Hot tub
  • Outdoor pool
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • DVD player
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 4 square feet of conference space
  • Coworking space

Outdoors

  • Barbecue grill
  • Beach towels
  • In a national park
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • Banquet hall
  • Beaux Arts architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 7 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Palo Santo Galapagos Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
The front desk at this property is open daily from 7 AM - 10 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Palo Santo Galapagos Hotel Puerto Ayora
Palo Santo Galapagos Puerto Ayora
Palo to Galapagos Puerto Ayor
Palo Santo Galapagos
Palo Santo Galapagos Hotel Hotel
Palo Santo Galapagos Hotel Puerto Ayora
Palo Santo Galapagos Hotel Hotel Puerto Ayora

Palo Santo Galapagos Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 8 out of 17 reviews
Rating 8 - Good. 6 out of 17 reviews
Rating 6 - Okay. 3 out of 17 reviews
Rating 4 - Poor. 0 out of 17 reviews
Rating 2 - Terrible. 0 out of 17 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Wesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really nice property, but for me a pool is very important when I stay at a resort. The pool water was cloudy and not very appealing/inviting. The area around the pool itself was great.
Stayed 4 nights in Feb 2023

10/10 Excellent

Katsiaryna

8/10 Good

Marianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 5 nights in May 2022

8/10 Good

Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little difficult to communicate with the staff but they did their best and our Spanish isn’t great
Stayed 8 nights in Nov 2021

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and modern hotel- beautiful location!
Stayed 3 nights in Mar 2020

10/10 Excellent

Kerry, Sequim, WA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was top notch, Wendy especially went over and beyond to help us receive a package even after we left the hotel. The location was perfect for a true tranquil getaway, the food was really good and reasonably priced and the room was spacious with nice balcony. Poolside lounging was perfect after the hike to Las Grietas which was a short 10 minute walk away.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
First, the staff is so helpful and kind! The thing we were less enthusiastic about was that it was very difficult to get basic toiletries like soap, clean towels or shampoo. We had to repeatedly ask.
Stayed 4 nights in Jul 2019

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Palo Santo is Awesome

Because the ferry's were overbooked we had to spend a night in Santa Cruz. Thankfully Palo Santo had rooms. This is a very neat hotel on the opposite side of the bay. You have to take a sea taxi to get to it. The breakfast was tasty and the room was crisp and clean. We swam and chilled out by the pool prior to our departure - the perfect way to end our Galapagos excursion!
Stayed 1 night in Apr 2019

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

FH, Houston, TX

Upon booking, was not apprised that hotel was involved in a dispute; locals disclosed this. The hotel has potential, but it is not living up to it. First,unfortunate reality: Upon arrival, found staff lacking; there was no bell staff and we had to haul our luggage from the water taxi to the hotel and up stairs to our rooms; there was no elevator. Front desk was unmanned during the hours as represented and none of the staff were uniformed or wore name tags. There is a restaurant on-site and a bar; neither was staffed. We accessed both for glasses, etc. We were not provided wi-fi in our rooms; access to internet through US-based cell service (i.e., hot spots) was limited due to internet accessibility. The business center was not set up; we went to a store across the bay to print tour information (for a fee). The person assigned to assist at check-out indicated she was not able to access the internet to process the credit card payment, after several attempts with a hand-held device.The level of hospitality and services was not what was expected. On the positive: we stayed in suites which were roomy. When the refrigerator stopped working, the repairs/replacement were made within a day. There was one person on-site daily and he was attentive to feedback. We liked the location--it was quiet, and close to Las Grietas and two other nice restaurants.
Stayed 6 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful estate. This hotel is located by Finch Bay. Once you get to Puerto Ayora, you need to take a water taxi to Finch Bay. 80 cents during the day, $1- after 7pm. Water taxi comes every 5-10mim. Once you have 3-4 ppl on board and wait about 4min, it start moving. It takes about few minutes to Finch Bay. This Finch Bay is by Playa de Los Alemanes. “German Beach” as you can read lots of German settlers. According to the local, after World War 2, lots of German came to Galapagos and hide around the area. The very first one was supposed to be extradited but he passed away before that. The locals call the area of German. This property is own by very well known person in Ecuador. They built about 5 years ago but because of the neighbor ( Playa de los Alemanes) oppositions they could not operate. Many locals know what happened to the property, and they are not happy about the situation. Made us very upset what they went through because of the neighbors. This is a very modern and beautiful property, just need few TLC. Once you get off at Finch Bay, keep walking straight, up and down the hill, you pass the white building, then you see a pond, make a right there, you will see the hotel. It’s less than 5 minutes walk, very romantic. The room is very large, nice swimming pool, walking distance to the quiet beach. The staff, all of them are very nice. Away from the noisy town, this is a gem!
Stayed 3 nights in Jul 2018

6/10 Okay

Juan Carlos

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
No fridge, no microwave, no restaurant only breakfast, no place to buy anything, no elevators but good staff and very clean the only bad was the pool that did lock clean
Stayed 3 nights in Mar 2024

6/10 Okay

Boris

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Palo Santo

Se ve bien diseñado, bien en la foto, pero falta mantenimiento y limpieza a fondo. Hotel con potencial pero hace falta mejorar muchos detalles. Para 240 USD/noche es caro, uno espera algo más por ese precio, faltan los detalles, por ejemplo -El agua no sale caliente en la ducha -La piscina no está bien tratada -Hay telarañas en los marcos ventanas y puertas -Mejores sabanas y almohadas -Repaso de grietas, pintura, barniz, mtto grifería
Stayed 2 nights in Apr 2023

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente! Magnifico servício
Stayed 7 nights in Dec 2021

10/10 Excellent

guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon hôtel. Accueil chaleureux.

Très bon hôtel moderne et confortable avec un accueil exceptionnel du responsable de l’hôtel Wendy.
Stayed 2 nights in Feb 2020

8/10 Good

Juan Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lindo hotel pero alimentos y bebidas malo

Un hotel muy lindo, pero con un desayuno muy malo, sin variedad de elección. Tiene la capacidad para ser un increíble hotel pero la parte de alimentos y bebidas es muy pobre
Stayed 2 nights in Dec 2019