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Hacienda Buenaventura Hotel & Mexican Charm

4.0 star property

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Photo gallery for Hacienda Buenaventura Hotel & Mexican Charm

Outdoor pool, pool umbrellas, pool loungers
Free beach shuttle, sun-loungers, beach umbrellas
Property grounds
Standard Triple Room - with a double bed | Down duvets, in-room safe, iron/ironing board, free rollaway beds
3 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL, 48310
  • Place, La Isla
    ‪5 min walk‬
  • Place, Cruise Ship Terminal
    ‪9 min walk‬
  • Place, Malecon
    ‪9 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪3 min drive‬

Room options

View all photos for Superior Room Two Double Beds

Superior Room Two Double Beds | Down duvets, in-room safe, iron/ironing board, free rollaway beds

Superior Room Two Double Beds

8.6 out of 10
Excellent
(22 reviews)
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

Down duvets, in-room safe, iron/ironing board, free rollaway beds

Double Room Standard

  • 35 sq m
  • Sleeps 3

View all photos for Room Standard

Down duvets, in-room safe, iron/ironing board, free rollaway beds

Room Standard

7.8 out of 10
Good
(7 reviews)
  • 35 sq m
  • Sleeps 4

View all photos for Room Standard

Down duvets, in-room safe, iron/ironing board, free rollaway beds

Room Standard

  • 35 sq m
  • Sleeps 2

View all photos for Room Superior With Garden View

Down duvets, in-room safe, iron/ironing board, free rollaway beds

Room Superior With Garden View

  • 44 sq m
  • Sleeps 2

View all photos for Standard King

Standard King | Down duvets, in-room safe, iron/ironing board, free rollaway beds

Standard King

8.0 out of 10
Very good
(42 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Triple Room - with a double bed

Standard Triple Room - with a double bed | Down duvets, in-room safe, iron/ironing board, free rollaway beds

Standard Triple Room - with a double bed

8.0 out of 10
Very good
(30 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Superior King Bed

Superior King Bed | Down duvets, in-room safe, iron/ironing board, free rollaway beds

Superior King Bed

7.6 out of 10
Good
(13 reviews)
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room Superior with Garden View

Down duvets, in-room safe, iron/ironing board, free rollaway beds

Room Superior with Garden View

  • 44 sq m
  • Sleeps 4

View all photos for Standard Room Two Double Beds

Standard Room Two Double Beds | Down duvets, in-room safe, iron/ironing board, free rollaway beds

Standard Room Two Double Beds

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Hacienda Buenaventura Hotel & Mexican Charm

Beach hotel with outdoor pool, near Cruise Ship Terminal
Hop on the free shuttle and spend your day at the beach, then return to Hacienda Buenaventura Hotel & Mexican Charm and dine at one of the hotel's 3 restaurants.
Hacienda Buenaventura Hotel & Mexican Charm offers 155 accommodations with a safe and an iron/ironing board. Beds feature down duvets. 32-inch LED televisions come with digital channels.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and hairdryers can be requested.

An outdoor pool and a children's pool are on site.
Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include deep-tissue massages, hot stone massages, facials and manicures and pedicures. A variety of treatment therapies are provided, including reflexology.
Our customers tell us that they can't get enough of the helpful staff at Hacienda Buenaventura Hotel & Mexican Charm. During your stay, you're just a quick walk from Cruise Ship Terminal. Free WiFi in public areas, a free beach shuttle and 3 restaurants are available.
  • Free Wi-Fi in some public areas
  • For dining with garden views, stop by La Troje, one of the property's 3 restaurants
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • Guests speak favourably about the overall condition of the property and the area's walkability
  • Just a 5-minute walk from Bay of Banderas and 7 minutes on foot from Cruise Ship Terminal
  • Free beach shuttle service
Hacienda Buenaventura Hotel & Mexican Charm is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, enjoy amenities at Hacienda Buenaventura Hotel & Mexican Charm such as an outdoor pool and a children's pool.

There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This Colonial hotel also offers a garden and a terrace.

This 4-star Puerto Vallarta hotel is smoke free.

La Troje – This restaurant overlooks the pool and garden. Guests can enjoy al fresco dining (weather permitting).
Los Portales Restaurant – Overlooking the pool, this buffet restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Open daily.
Sabores de Mexico – This theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open selected days.
Cascada Bar – This bar overlooks the pool. Open daily.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
Dining availability limited at one or more venues

Entertainment

Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free beach shuttle

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cascada Bar
  • La Troje
  • Los Portales Restaurant
  • Sabores de Mexico

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only

More

  • 3 buildings
  • 3 floors
  • Built in 1950
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hacienda Buenaventura Hotel & Mexican Charm

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged
  • Spa fee: MXN 3000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
Hacienda Buenaventura Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel & Mexican Charm Hotel
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Mexican Charm All Inclusive
Hacienda Buenaventura Hotel Spa Beach Club
Hacienda Hotel Spa
Hacienda Buenaventura Hotel Mexican Charm
Hacienda Buenaventura Spa Club
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Hotel & Mexican Charm Puerto Vallarta

Hacienda Buenaventura Hotel & Mexican Charm Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 403 out of 1005 reviews
Rating 8 - Good. 270 out of 1005 reviews
Rating 6 - Okay. 158 out of 1005 reviews
Rating 4 - Poor. 95 out of 1005 reviews
Rating 2 - Terrible. 79 out of 1005 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, Eugene

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The front desk staff was amazing. Lara and Jezicka were very helpful and nice. When we had a small issue they took care of us which made a huge impact on our stay. The bell hops were very helpful with taxis and reconditions for things to see and do. Overall is was a wonderful experience.
Stayed 5 nights in Aug 2025

10/10 Excellent

Alejandra

Stayed 3 nights in Aug 2025

2/10 Terrible

Eleazar Luis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a great area but the rooms itself need some updating and remodeling I understand the concept of keep it rustic looking but it needs some work done broken tiles in the bathroom, mold in the shower area, damage furniture, room door with a huge gap where it doesn’t close right makes you think someone can open the door with a hard push. Food was not good they don’t have a big enough buffet service was not great either and they have waiters couple of times had to request my own utensils and drink refills and I just don’t want to keep going.
Mold in the shower door
Broken tiles in the shower
Broken tiles in the sink
Mold in the tiles
Stayed 3 nights in Aug 2025

8/10 Good

Edgar

Stayed 2 nights in Aug 2025

10/10 Excellent

Sarah Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hacienda is our home away from home! The staff are always friendly. We truly value our time there.
Stayed 7 nights in Jun 2025

2/10 Terrible

Abel

Disliked: Cleanliness, amenities, property conditions & facilities
This property was HORRIBLE. I WOULD NOT RECOMEND THIS PROPERTY EVEN IF IT WAS FREE. I'm serious when I say this. I paid almost 600 bucks (expedia charged me for 2 people and it didn't give me the option to put one guest when booking and when i showed up to the property, I was charged for two people) - reason #1 why i leave a bad review. -reason #2: the hotel had NO AC. It was a tropical theme meaning everything was open so the lobby did not have even a fan. It was very hot and humid and miserable. Well at least the rooms had AC? Wrong! The building is so old the AC unit didn't even work so sleeping was impossible. There was mold everywhere through the building and rooms. -reason #3: the food. Since it was a tropical theme, the hotel thought it would be a great idea to let the buffet be in the OPEN where flies and bugs were constantly flying in. The food was soggy and horrible. There was not even a staff near the food to manage the hygiene. Oh if you want steak or any quality fresh made food you have to over pay for it but that defeats the purpose because it is an ALL INCLUSIVE HOTEL!!!. I ended up getting food poisoning and spent a whole day in my room trying to recover and i had to basically wet the bed to make it cool since the room's ac did not function properly. I told the staff several times regarding the ac and they did nothing. -reason #4: the alcohol. Not suprised but they used the cheapest alcohol and the bar was so broken down it did not look appealing.
Stayed 3 nights in Jul 2025

10/10 Excellent

Ana

Stayed 2 nights in Jul 2025

10/10 Excellent

Edman Jamarolin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very wonderful experience with Hacienda Buenaventura. As first timers in Mexico we had an authentic Mexican experience during our stay. The staff are all friendly and very helpful. The food is phenomenal with lots of varieties. The whole surrounding is clean. The hotel’s location is close to everything. The only downside is the slow wifi but its nothing compared to the overall experience! Highly recommended! We can’t wait to go back1
Stayed 4 nights in Jul 2025

2/10 Terrible

Joel

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They never cleaned are sheets from are room. They throw are prying book in the trash!!!😠 And front desk lady was rude and laughed at us and was sarcastic!!!
Stayed 5 nights in Jul 2025

10/10 Excellent

Sergio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay
Stayed 3 nights in Jul 2025

8/10 Good

Susanne M

Liked: Cleanliness, staff & service
This resort is unique in that it is very urban once you step outside the front doors. Once inside, it is typical of an AI resort in most ways. I agree with other guests that the wonderful part of this resort is the staff. They work so hard to ensure you have a great time. Is the resort dated? Yes Does the resort have very limited options other than the buffet three times a day? Yes Would you like to feel welcomed and listened to with any query or question? Yes The staff at this resort especially Nancy as a manager of guest services only wants you to be satisfied with your stay. So if you want to come to this resort, keep in mind your expectations should match the price you paid. I enjoyed my time thoroughly and felt privileged to be served especially from the cleaning staff who made the impossible look and feel clean especially by North American standards. Bravo. Sure an easy walk to their beach space was a hassle but you could take a shuttle and I hated that there wasn’t any restroom there but you know it before you go. Also to be remarked upon is the location of the resort. It’s a super quick trip from the airport and yet if you want a place where you have access to all stores and amenities, which also means traffic and noise you should book this resort. Don’t book it if you’re disabled or have any food issues as the stairs / lack of ramps and elevator would be an issue. I enjoyed my time.
Stayed 13 nights in Jun 2025

4/10 Poor

Ken

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nice staff & good food. However all the rooms I saw were listed at 376 - 474 sq ft and they were not even close to that, they were MUCH smaller. It also lists 3 restaurants, but I was told multiple times there were only 2, and one was just a basic snack bar, the other was a buffet. (That said, the buffet was good.) Whoever took pictures of this place for the Orbitz website deserves an award, the property does not look nearly this nice.
Stayed 1 night in Jul 2025

4/10 Poor

Mauricio

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are really old, the bathroom was falling apart, the staff and service was good most of the time, I won’t come back to this hotel there’s better options for the same price but still not a bad hotel it just needs renovations and at least a mini fridge in the room
Stayed 3 nights in Jul 2025

10/10 Excellent

Kinnedy Lynn Guter

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved it!
Stayed 3 nights in Jul 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When on a solo trip and first time here everyone was friendly when I arrived. Nice location and everyone was nice, the food was good. Loved how the pool is open til 8pm. Loved everyone and bartenders drinks and service was good. The room was nice had a nice King bed with a small balcony. Loved my stay here and would go back again.
Stayed 3 nights in Jul 2025

2/10 Terrible

Maria Venegas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a good location however it doesn't have a beach access which is very inconvenient and the facility looks cheap for that reason I decided to move to a different hotel immediately.
Stayed 6 nights in Jul 2025

6/10 Okay

Jasmine M

Stayed 4 nights in Jul 2025

10/10 Excellent

Ismini

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hacienda BuenaVentura was amazing, the hotel, the food, the bar, all the staff was amazing!
Stayed 4 nights in Jun 2025

6/10 Okay

Roberto Alonso

Travelled with family
Overall service across all areas was great, plus great swimming pool area. Dinner time at the buffet was excellent specially when they offered the sea food options. What we didn’t like was the bedroom. Totally outdated, and little dangerous as the floor is unleveled between the beds area from the rest of bedroom. We were also disappointed the beach was two blocks away, however there is a shuttle running there every 10 mins and it is easy to get to.
Stayed 4 nights in Jul 2025

10/10 Excellent

tierra

Stayed 1 night in Jun 2025

10/10 Excellent

Griselda

Stayed 1 night in Jun 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, amenities, property conditions & facilities
I loved the authentic feel of the resort. It felt like a little town. The staff are amazing! I also liked that it wasnt crazy party vibes and much more mellow. More families and locals. The area around the resort doesnt look the nicest but still safe and convenient with lots of shopping near by. It was nice to have beach access as well. The big sell on this place is the staff and local buffet food which i loved. Will visit again!!
Stayed 7 nights in Jun 2025

10/10 Excellent

Kevin james

Stayed 10 nights in Mar 2025

4/10 Poor

Patricia

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
When we first arrived at the hotel we were disappointed because when we booked with thought that the hacienda was much more updated and the food was better quality. The services and cleanliness overall good! Just disappointed because the beach was not near the hotel, hotel was a bit outdated and the quality of foot was not the greatest. The pictures on the reservation showed much better food presentation.
Stayed 4 nights in Jun 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique resort
Stayed 5 nights in Mar 2025