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Hacienda Buenaventura Hotel & Mexican Charm

3.5 star property

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Photo gallery for Hacienda Buenaventura Hotel & Mexican Charm

Outdoor pool, pool umbrellas, pool loungers
3 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Property grounds
Standard Triple Room - with a double bed | Down duvets, in-room safe, free rollaway beds, bed sheets
Beach nearby, free beach shuttle, sun-loungers, beach umbrellas

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL, 48310
  • La Isla
    ‪5 min walk‬
  • Cruise Ship Terminal
    ‪9 min walk‬
  • Malecon
    ‪5 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪3 min drive‬

Room options

View all photos for Superior King Bed

Superior King Bed | Down duvets, in-room safe, free rollaway beds, bed sheets

Superior King Bed

  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room Two Double Beds

Standard Room Two Double Beds | Down duvets, in-room safe, free rollaway beds, bed sheets

Standard Room Two Double Beds

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

Standard King | Down duvets, in-room safe, free rollaway beds, bed sheets

Standard King

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room Two Double Beds

Superior Room Two Double Beds | Down duvets, in-room safe, free rollaway beds, bed sheets

Superior Room Two Double Beds

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room - with a double bed

Standard Triple Room - with a double bed | Down duvets, in-room safe, free rollaway beds, bed sheets

Standard Triple Room - with a double bed

  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Room Superior With Garden View

Down duvets, in-room safe, free rollaway beds, bed sheets

Room Superior With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

Down duvets, in-room safe, free rollaway beds, bed sheets

Double Room Standard

  • Sleeps 3
  • 2 Double Beds

View all photos for Room Standard

Down duvets, in-room safe, free rollaway beds, bed sheets

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With Garden View

Down duvets, in-room safe, free rollaway beds, bed sheets

Room Superior With Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard

Down duvets, in-room safe, free rollaway beds, bed sheets

Room Standard

  • Sleeps 2
  • 1 Double Bed

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About this property

Hacienda Buenaventura Hotel & Mexican Charm

Beach fun in outdoor pool, near Cruise Ship Terminal
Hop on the free shuttle and spend your day at the beach, then return to Hacienda Buenaventura Hotel & Mexican Charm and dine at one of the hotel's 3 restaurants.
Hacienda Buenaventura Hotel & Mexican Charm offers 155 accommodations with a safe and free toiletries. Beds feature down duvets. 32-inch LED televisions come with digital channels.

Bathrooms include a shower. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include deep-tissue massages and hot stone massages. A variety of treatment therapies are provided, including reflexology.
Our customers tell us that they can't get enough of the helpful staff at Hacienda Buenaventura Hotel & Mexican Charm. During your stay, you're just a quick walk from Cruise Ship Terminal. Free WiFi in public areas, a free beach shuttle and 3 restaurants are available.
  • Free Wi-Fi in some public areas
  • For dining with garden views, stop by La Troje, one of the property's 3 restaurants
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and a porter
  • Guests speak favourably about the overall condition of the property and the area's walkability
  • Just a 5-minute walk from Bay of Banderas and 7 minutes on foot from Cruise Ship Terminal
  • Free beach shuttle service
Hacienda Buenaventura Hotel & Mexican Charm is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas.

There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Public spaces have free WiFi. This Colonial hotel also offers an outdoor pool, a garden and a terrace.

This 3.5-star Puerto Vallarta hotel is smoke free.

La Troje – This buffet restaurant overlooks the pool and garden. Guests can enjoy drinks at the bar.
Los Portales Restaurant – Overlooking the pool, this buffet restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Open daily.
Sabores de Mexico – This theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open selected days.
Cascada Bar – This bar overlooks the pool. Open daily.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
Dining availability limited at one or more venues

Other inclusions

Transport to off-site activities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free beach shuttle

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cascada Bar
  • La Troje
  • Los Portales Restaurant
  • Sabores de Mexico

Things to do

  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • Reflexology
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only

More

  • 3 buildings
  • 3 floors
  • Built in 1950
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hacienda Buenaventura Hotel & Mexican Charm

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged
  • Spa fee: MXN 3000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
Hacienda Buenaventura Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel & Mexican Charm Hotel
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Mexican Charm All Inclusive
Hacienda Buenaventura Hotel Spa Beach Club
Hacienda Hotel Spa
Hacienda Buenaventura Hotel Mexican Charm
Hacienda Buenaventura Spa Club
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Hotel & Mexican Charm Puerto Vallarta

Hacienda Buenaventura Hotel & Mexican Charm Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 387 out of 1002 reviews
Rating 8 - Good. 278 out of 1002 reviews
Rating 6 - Okay. 156 out of 1002 reviews
Rating 4 - Poor. 101 out of 1002 reviews
Rating 2 - Terrible. 80 out of 1002 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Javier

Liked: Staff & service
Stayed 4 nights in Feb 2025

8/10 Good

Arlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the charm of Hacienda Buenaventura. The staff were amazing and the buffet was great. Their tacos were sooo good! The rooms were definitely dated but the pool was great and the shuttle to the beach was always available and very friendly service! Loved that there were never any line ups for anything. We tried the a la carte dinner once and it wasn't very good, so we stuck with the buffet which always had fresh options and great food!The last night we had a Mexican party at the resort. They decorated the place nicely and had live Mexican entertainment !
Stayed 6 nights in Feb 2025

4/10 Poor

Brandon

Travelled with partner
Liked: Cleanliness
Same pasta and no gluten-free same food every day almost and five minutes back alley to the beach sketchy
Stayed 9 nights in Feb 2025

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It definitely had old Mexican charm. It was close to the beach, when you were inside the complex, you felt very peaceful. They had lovely entertainment on Saturday night. The staff was very accommodating. Showers excellent. I wish there was a very good but the pillows were lumpy and need to be replaced.
Stayed 3 nights in Feb 2025

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel provided great service and the food was amazing. Would definitely book again
Stayed 4 nights in Feb 2025

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful place to stay. Loved the old Mexican charm!
Stayed 6 nights in Feb 2025

8/10 Good

Alycia

Stayed 5 nights in Feb 2025

8/10 Good

Alan Julian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and efficient staff and overall good value
Stayed 10 nights in Feb 2025

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent, place was beyond my expectations for the price.
Stayed 7 nights in Feb 2025

8/10 Good

Robert, Santa Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, quiet, safe, all inclusive.
Stayed 10 nights in Feb 2025

10/10 Excellent

Spencer William Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff was wonderful throughout our stay, the property is absolutely gorgeous throughout with tons of plants and flowers all over the place, it definitely has that Mexican charm that it boasts in the name, it’s in a very good location only about 15 minutes from the airport so I wouldn’t recommend spending the $100 to add a shuttle to your package since an Uber is only about $8, the food was great and they had entertainment every other night, lots of restaurants nearby & the Malecón is only about 15 minutes away which I would highly recommend checking out, tons of cool restaurants/bars and shopping, the concierge was extremely helpful with booking excursions and gave us way better rates than anyone we talked to outside of the resort, we talked to so many couples throughout our stay that told us they’ve been coming here for years and I understand why. I’m sure we will be coming back, what a spectacular resort!
Stayed 10 nights in Feb 2025

8/10 Good

Marley Brianne

Travelled with group
Liked: Cleanliness, staff & service
Not very big, only one pool and not the best food, the beach is walkable but lots of people trying to sell things (not resort fault obviously) But great staff, close to the beach. They had amazing live music one night and a Mexican Dinner Party the first night we arrived which was fantastic! I definitely wish there was more to do on the resort but very nice overall:)
Stayed 5 nights in Feb 2025

8/10 Good

Ariel

Travelled with partner
Liked: Staff & service
The pool and garden area was beautiful and staff were friendly and helpful. Buffet was authentic and tasty. Property was close to airport, marina and beach. The room however had only 1 electrical outlet, AC wasnt great and there was no mini fridge or coffee station. We had to bring our own water bottles to fill in hallways, which were sometimes empty.
Stayed 7 nights in Feb 2025

6/10 Okay

Brandon Michael

Travelled with family, Travelled with group
The food was not the best we’ve had but it was not terrible either, the rooms are very small and have not seen any updates in a long time, the pool and bars were great and the beach is a short walk and was excellent, the area around is excellent and has lots of excellent restaurants and stuff to see, overall it was a great time and can’t wait to come back to Puerta Vallarta, probably choose a different resort next time!
Stayed 4 nights in Feb 2025

10/10 Excellent

kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful time woth my daughter ❤️
Stayed 9 nights in Feb 2025

6/10 Okay

karen

Travelled with group
Liked: Staff & service
Disliked: Amenities
Less than mediocre food but great service.
Stayed 10 nights in Feb 2025

6/10 Okay

SANTOS

Liked: Staff & service
Great staff food not so good
Stayed 4 nights in Feb 2025

8/10 Good

Ramona

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a very Mexican older style resort. Customers service was excellent. Cleaning very good. Food was very Mexican and standard Mexican with a variety of changes or additions daily. Breakfast was good, luch good and dinner good. Burgers in the Pub were delicious but on the larger side. The number of loungers and chairs around the pool are limited and people must get up at 6 am to claim them then leave them sit unused other than towels on top all day. I would prefer chairs to be given to others if they have not been used in two hours. In Saint Barts there is a fee for chair rental and there is no problem with people being greedy. I would likely return to this location again. Definitely not five star but a great atmosphere and safe environment for solo travellers.
Stayed 14 nights in Jan 2025

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. It's an old property. It's very well maintained and clean
Stayed 5 nights in Feb 2025

2/10 Terrible

William

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing thing about the property was even close to charming. Every aspect of the property was sub condition. From the entry to the grounds to the horrible rooms and bathrooms. Don’t believe the pictures on the website. The food was sub standard the grounds and outdoor furniture was worn and dirty and scattered everywhere and never organized neatly to make it inviting. Everything on the website is fraudulent. We left and went to another property. They have made no effort to reimburse us in any way! Don’t fall for it!
Stayed 10 nights in Feb 2025

4/10 Poor

Kristina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2025

6/10 Okay

Catherine, Fairfax

Travelled with partner
Liked: Cleanliness, staff & service
We went with the all-inclusive option at this resort, but they were not many food options. The buffet was the same every day and the à la carte option had (maybe) eight tables and offered the same menu every night. Unless she wanted to get up at the crack of dawn and throw a towel over a chair at the pool, you could never use a chair. It appears like the resort allowed gas to just throw towels over all the chairs first thing in the morning, so no one else had that option. It really sucked that we came all the way to Mexico and never even got in the pool. It would be great if staff would remove towels that were left for a long period of time without anyone on the chair. I would classify this as more of just a hotel and a place to sleep rather than a resort.
Stayed 7 nights in Jan 2025

4/10 Poor

Thomas James, Calgary

Travelled with partner
Disliked: Amenities, property conditions & facilities
The restaurant and bar staff were ok, but the check in staff were rude. We booked 2 rooms on the same reservation but they would not give us 2 rooms beside each other or even close to each other. Never enough lounge chairs at the pool, ran out of pool towels often. No food and drinks between midnight and 7am. Food was average or below. Only 1 restaurant and 1 pool.
Stayed 7 nights in Feb 2025

10/10 Excellent

Peter

Liked: Cleanliness, amenities
A beautiful Mexican Charm property! Very clean and the people there were beautiful and friendly.
Stayed 15 nights in Jan 2025

10/10 Excellent

Anastasiia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful experience. Many thanks to the staff for the warm welcome, we were satisfied!
Stayed 7 nights in Jan 2025