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Hacienda Buenaventura Hotel & Mexican Charm

4.0 star property

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Photo gallery for Hacienda Buenaventura Hotel & Mexican Charm

Outdoor pool, pool umbrellas, pool loungers
3 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Standard Triple Room - with a double bed | Down duvets, in-room safe, iron/ironing board, free rollaway beds
Free beach shuttle, sun-loungers, beach umbrellas
Property grounds

Reviews

7.8 out of 10
Good

Popular amenities

  • All-inclusive
  • Bar
  • Pool
  • 24/7 front desk
  • Spa
  • Housekeeping

Explore the area

View in a map
Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL, 48310
  • La Isla
    ‪5 min walk‬
  • Cruise Ship Terminal
    ‪9 min walk‬
  • Malecon
    ‪5 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪3 min drive‬

Room options

View all photos for Superior King Bed

Superior King Bed | Down duvets, in-room safe, iron/ironing board, free rollaway beds

Superior King Bed

7.6 out of 10
Good
(13 reviews)
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room Two Double Beds

Standard Room Two Double Beds | Down duvets, in-room safe, iron/ironing board, free rollaway beds

Standard Room Two Double Beds

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

Standard King | Down duvets, in-room safe, iron/ironing board, free rollaway beds

Standard King

8.0 out of 10
Very good
(38 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room Two Double Beds

Superior Room Two Double Beds | Down duvets, in-room safe, iron/ironing board, free rollaway beds

Superior Room Two Double Beds

8.6 out of 10
Excellent
(22 reviews)
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room - with a double bed

Standard Triple Room - with a double bed | Down duvets, in-room safe, iron/ironing board, free rollaway beds

Standard Triple Room - with a double bed

8.2 out of 10
Very good
(28 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Room Superior with Garden View

Down duvets, in-room safe, iron/ironing board, free rollaway beds

Room Superior with Garden View

  • 44 sq m
  • Sleeps 4

View all photos for Double Room Standard

Down duvets, in-room safe, iron/ironing board, free rollaway beds

Double Room Standard

  • 35 sq m
  • Sleeps 3

View all photos for Room Standard

Down duvets, in-room safe, iron/ironing board, free rollaway beds

Room Standard

7.8 out of 10
Good
(7 reviews)
  • 35 sq m
  • Sleeps 4

View all photos for Room Superior With Garden View

Down duvets, in-room safe, iron/ironing board, free rollaway beds

Room Superior With Garden View

  • 44 sq m
  • Sleeps 3

View all photos for Room Standard

Down duvets, in-room safe, iron/ironing board, free rollaway beds

Room Standard

  • 35 sq m
  • Sleeps 3

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About this property

Hacienda Buenaventura Hotel & Mexican Charm

Beach hotel with outdoor pool, near Cruise Ship Terminal
Hop on the free shuttle and spend your day at the beach, then return to Hacienda Buenaventura Hotel & Mexican Charm and dine at one of the hotel's 3 restaurants.
Hacienda Buenaventura Hotel & Mexican Charm offers 155 accommodations with a safe and an iron/ironing board. Beds feature down duvets. 32-inch LED televisions come with digital channels.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and hairdryers can be requested.

An outdoor pool and a children's pool are on site.
Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include deep-tissue massages, hot stone massages, facials and manicures and pedicures. A variety of treatment therapies are provided, including reflexology.
Our customers tell us that they can't get enough of the helpful staff at Hacienda Buenaventura Hotel & Mexican Charm. During your stay, you're just a quick walk from Cruise Ship Terminal. Free WiFi in public areas, a free beach shuttle and 3 restaurants are available.
  • Free Wi-Fi in some public areas
  • For dining with garden views, stop by La Troje, one of the property's 3 restaurants
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • Guests speak favourably about the overall condition of the property and the area's walkability
  • Just a 5-minute walk from Bay of Banderas and 7 minutes on foot from Cruise Ship Terminal
  • Free beach shuttle service
Hacienda Buenaventura Hotel & Mexican Charm is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, enjoy amenities at Hacienda Buenaventura Hotel & Mexican Charm such as an outdoor pool and a children's pool.

There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This Colonial hotel also offers a garden and a terrace.

This 4-star Puerto Vallarta hotel is smoke free.

La Troje – This restaurant overlooks the pool and garden. Guests can enjoy al fresco dining (weather permitting).
Los Portales Restaurant – Overlooking the pool, this buffet restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Open daily.
Sabores de Mexico – This theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open selected days.
Cascada Bar – This bar overlooks the pool. Open daily.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
Dining availability limited at one or more venues

Entertainment

Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free beach shuttle

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cascada Bar
  • La Troje
  • Los Portales Restaurant
  • Sabores de Mexico

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only

More

  • 3 buildings
  • 3 floors
  • Built in 1950
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hacienda Buenaventura Hotel & Mexican Charm

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged
  • Spa fee: MXN 3000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
Hacienda Buenaventura Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel & Mexican Charm Hotel
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Mexican Charm All Inclusive
Hacienda Buenaventura Hotel Spa Beach Club
Hacienda Hotel Spa
Hacienda Buenaventura Hotel Mexican Charm
Hacienda Buenaventura Spa Club
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Hotel & Mexican Charm Puerto Vallarta

Hacienda Buenaventura Hotel & Mexican Charm Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 401 out of 1002 reviews
Rating 8 - Good. 270 out of 1002 reviews
Rating 6 - Okay. 153 out of 1002 reviews
Rating 4 - Poor. 98 out of 1002 reviews
Rating 2 - Terrible. 80 out of 1002 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Shirley Diana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked the cozy feeling. Not commercialized. Staff very accommodating. We would like more variety in the food. What they served was fresh and tasty. Great value for the money.
Stayed 9 nights in Feb 2025

10/10 Excellent

Maria

Stayed 3 nights in May 2025

6/10 Okay

Isabelle

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
only one restratrant, not three. the other one has the same food as the buffet and if you want other food you have to pay an additional price, even if your all inclusive. one night it was Mexican buffet night, they had tacos (very good) I asked the waiter if there was guacamole he said no, you have to pay $5 (usd) for a side of guacamole, which is crazy . a lot smaller than the pictures show, on the website it looks like it has two pools however there is only one, just a lot different than expected especially for the price.
Stayed 7 nights in May 2025

10/10 Excellent

judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, food is good, property is nice, great value.
Stayed 1 night in May 2025

6/10 Okay

Suzy

Travelled with family
Liked: Staff & service
The place looks very cozy and charming. The buffet was good and appetizing. The pool was full of people on the weekend I went. The room was clean but there was a distinct old musty smelly. The door latch lock was missing and the sliding doors to the terrace didn't lock.
Stayed 1 night in May 2025

6/10 Okay

Verenice

Travelled with family and small children
Liked: Cleanliness
Small,cozy,min away from Airport,service was good BUT food was not.
Stayed 4 nights in May 2025

8/10 Good

Jo Ann

Stayed 7 nights in May 2025

4/10 Poor

Tracy Ann

Travelled with family
Liked: Staff & service
Disliked: Amenities
Very old property. Very rough and very old outdated rooms. Dirty floors, needs all new renovations in rooms. Very small uncomfortable beds and pillows. Servers, bartenders and staff were amazing and so friendly and fun. Small hotel very traditional Mexican feel but old! Very close to lots of restaurants, beach, marina, airport, downtown all close or all within 10mins! Poolside room 3rd floor #345 we stayed in and you can hear the traffic, hotel is on a main very busy loud road. Only one restaurant for everything all 3 meals a day and buffet style which is always Mexican food. Wouldn’t stay here again. But the staff were all so lovely which made the trip.
Stayed 7 nights in May 2025

6/10 Okay

Sici Golondrina, Spring valley

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2025

10/10 Excellent

Esthela

Stayed 3 nights in May 2025

10/10 Excellent

Alejandro, Cicero

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

10/10 Excellent

Jennifer

Stayed 4 nights in May 2025

10/10 Excellent

stacy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food and staff were wonderful
Stayed 4 nights in May 2025

10/10 Excellent

IMELDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Far from activities
Stayed 3 nights in May 2025

8/10 Good

Dan, La Grange

Liked: Cleanliness, staff & service, property conditions & facilities
a little dated but outstanding service and friendly peoplw
Stayed 3 nights in May 2025

10/10 Excellent

callie anna rose

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i loved it here would 100% come again!! rooms were so cute and clean, staff was very friendly and helpful! never disappoint by the buffet, fantastic food selection at every meal!
Stayed 7 nights in Apr 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it best yet

Beautiful great good great service
Stayed 1 night in May 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a blast! Such amazing people!
Stayed 6 nights in Apr 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
A charming and relaxing getaway with a clean, inviting pool. The staff were friendly and accommodating, making our stay thoroughly enjoyable.”
Stayed 8 nights in Apr 2025

8/10 Good

Jasveen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

4/10 Poor

Craig

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures are misleading. The resort is more like a motel. Very old building. I did an early checkout, and the resort had stated i stayed the full duration of my trip. Spend a little bit more and go somewhere else.
Stayed 8 nights in Apr 2025

10/10 Excellent

Norberto

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 3 nights in Apr 2025

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel. Quaint and close to amenities. It's a nice affordable option to the larger all inclusive hotels. Friendly staff, delicious food.
Stayed 7 nights in Apr 2025