Zel Punta Cana – All Inclusive - Reviews, Photos & Rates

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VIP Access

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Dates

June 2025

July 2025

2 outdoor pools, open 9:00 AM to 6:00 PM, free pool cabanas

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Bar
Pet-friendly
Room service

Explore the area

Playa Bavaro, Punta Cana, La Altagracia, 23000

Cocotal Golf and Country Club
‪13 min walk‬
Los Corales Beach
‪16 min walk‬
Bavaro Beach
‪10 min drive‬
Punta Cana (PUJ-Punta Cana Intl.)
‪22 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Zel Suite

74 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Zel Swimup Suite

75 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Minibar, in-room safe, laptop workspace, blackout curtains

Zel Two Bedroom Master Suite Swimup

175 sq m
Sleeps 6
1 King Bed OR 2 Double Beds

Zel Two Bedroom Master

175 sq m
Sleeps 6
1 King Bed OR 2 Double Beds

Zel Master Suite

100 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Zel Swimup Master Suite

100 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Casa Zel SwimUp Suite

328 sq m
Sleeps 8
1 King Bed and 2 Queen Beds

Suite Master With Garden View

Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Room Deluxe With Pool View

Sleeps 3
2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

Suite Master With Pool View

Sleeps 3
1 Double Sofa Bed and 2 Double Beds

Double Suite Master With Garden View

Sleeps 6
1 Single Sofa Bed, 1 King Bed and 2 Double Beds

Room Standard With Garden View

Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Double Suite Master With Pool View

Sleeps 6
2 Double Beds and 1 King Bed

Similar properties

3 outdoor pools, open 8:00 AM to 11:00 PM, pool umbrellas, pool loungers

Pool
All-inclusive
Spa
Pet-friendly

for 1 room

includes taxes & fees

14 Jun - 15 Jun

About this property

Zel Punta Cana – All Inclusive

Mediterranean property with 4 restaurants and 2 outdoor pools

4 restaurants, 2 outdoor pools and a full-service spa are available at this property. Free WiFi in public areas is provided, as well as free self parking, a free beach shuttle and a free manager's reception. Additionally, a golf course, 3 bars/lounges and a fitness centre are on-site. Change of towels is available on request

Zel Punta Cana – All inclusive offers 190 air-conditioned accommodations with outdoor private hot tubs and minibars. This accommodation offers separate dining areas and includes dining tables. Televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 5 outdoor tennis courts. 2 outdoor swimming pools are on site along with a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

AUA Spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Zel Punta Cana – All inclusive. During your stay, you'll be within walking distance of Cocotal Golf and Country Club. Features include free WiFi in public areas, free self-parking and a free manager's reception.

Free Wi-Fi (speed: 50+ Mbps)
Free self-parking
Drinking and dining options include 4 restaurants, a coffee shop, a swim-up bar and a poolside bar
Take a swim in the 2 outdoor pools
Indulge with massages, body treatments or reflexology at AUA Spa
Services include a lifeguard on-site, dry cleaning/laundry and tour or ticket assistance
On-site recreation includes a golf course, 5 outdoor tennis courts and a gym
Guests have great things to say about the clean guestrooms and the pool
Just a 3-minute drive from Cocotal Golf and Country Club and 9 minutes from Downtown Punta Cana
Free beach shuttle service
Dogs welcome for a fee (restrictions apply)

Some rates at Zel Punta Cana – All inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

A private beach is featured. As a guest of Zel Punta Cana – All inclusive, you'll find a full-service spa, a golf course, and 2 outdoor swimming pools. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A free manager's reception is offered daily. WiFi is free in public spaces.

A fitness centre, spa services, and multilingual staff are also featured at the luxury Zel Punta Cana – All inclusive. Self parking is free. A complete renovation of Zel Punta Cana – All inclusive was completed in December 2024.

Smoking is allowed in designated areas at this Mediterranean Punta Cana property.

The property hosts a free manager's reception daily.

Volcan – This steakhouse only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.

Nokyo – This theme restaurant specialises in Japanese cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Tacorini – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Parda – This poolside buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.

24-hour room service is available.

All-inclusive details

All-inclusive room rates at Zel Punta Cana – All inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included

24-hour room service

In-room minibar (all beverages included)

Water activities

Kayaking

Land activities

Fitness facilities

Volleyball

Lessons/classes/games

Aerobics

Water fitness

Yoga

Entertainment

On-site entertainment and activities

Theme parties

Languages

English, French, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Free beach shuttle
Free secured self parking on site

Food and drink

3 bars/lounges
4 restaurants
A coffee shop/cafe
A poolside bar
A swim-up bar
Coffee and tea in common areas
Free daily manager's reception

Restaurants on site

Nokyo
Parda
Tacorini
Volcan

Things to do

2 outdoor pools
27-hole golf course
5 outdoor tennis courts
Beach volleyball
Evening entertainment
Fitness classes
Full-service spa
Golf carts
Golf clubhouse
Golf lessons
Gym
Optional golf privileges
Personal motorised watercraft
Wine tasting room
Yoga classes

Family friendly

2 outdoor pools
Dining table
Laundry facilities
Lifeguards on site
Living room
Mini-fridge
Separate in-room dining area
Soundproofed rooms

Conveniences

24-hour front desk
Hair salon
Laundry facilities
Luggage storage

Guest services

Change of bedsheets (on request)
Change of towels on request
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free pool cabanas
Garden
Outdoor furniture
Pool loungers
Pool umbrellas

Full-service spa

8 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Front entrance ramp
Magnifying mirror
No lift
Well-lit path to entrance

3 floors
8 buildings
Banquet hall
Built in 2008
Designated smoking areas
Lifeguards
Mediterranean architecture
Renovated entire property - December 2024

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Towels provided

Entertainment

HDTV with premium cable channels

Food and drink

24-hour room service
Champagne service
Coffee/tea maker
Dining table
Dishwasher
Free bottled water
Mini-fridge
Minibar
Separate dining area

Air conditioning
Connecting rooms available
Iron/ironing board
Laptop workspace
Living room
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets: DOP 3150 per pet, per night
Only dogs are allowed
Maximum 2 pets
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: DOP 3150 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards, debit cards and cash

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.

We should mention

Pool access available from 9:00 AM to 6:00 PM
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Zel Punta Cana – All Inclusive Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Derek

Travelled with family

2 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel with awesome pools. The room was clean, comfortable, and spacious! No issues. Food was great, tried all the restaurants, but the staff was the Best! Friendly and always happy to help!

Stayed 6 nights in Feb 2025

10/10 Excellent

Víctor Del

1 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Feb 2025

8/10 Good

Hamza

Travelled with partner

28 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent service and staff. Food wasn’t the best

Stayed 5 nights in Feb 2025

8/10 Good

chris

27 Feb 2025

Liked: Cleanliness, staff & service

Stayed 3 nights in Feb 2025

10/10 Excellent

petra

Travelled with family and small children

26 Feb 2025

Liked: Cleanliness, amenities, property conditions & facilities

We loved our stay at the Zel. Food and staff were amazing.

Stayed 1 night in Feb 2025

8/10 Good

Melissa Denise

Travelled with family

24 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Zel is a relatively small resort within this complex of Melia properties. The resort was nice and the staff were lovely, especially those working at the concierge. Some of the staff working in the restaurants had limited knowledge of English which made basic things like ordering tea instead of coffee very difficult, and service was consistently slow. The beach is walkable distance but not the '8 minutes' we were quoted, it's more like 15 minutes, and the shuttles were sometimes a 10 minute wait. The beach was very nice and the food at the restaurants was good but not amazing. Overall, it was a good experience and I have no complaints.

Stayed 7 nights in Feb 2025

10/10 Excellent

Wojciech

24 Feb 2025

Stayed 5 nights in Feb 2025

8/10 Good

Alixandria

23 Feb 2025

Liked: Cleanliness, property conditions & facilities

Stayed 5 nights in Feb 2025

10/10 Excellent

Danielle

Travelled with partner

23 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very much worth the stay

Stayed 2 nights in Feb 2025

8/10 Good

Vladimir

23 Feb 2025

Fu j

Stayed 7 nights in Feb 2025

10/10 Excellent

Kristin A.

Travelled with partner

22 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I didn’t realize it when booking, but Zel lies within the Melia family of hotel properties. This hotel had only been opened a couple of months and still has a bit of growing pains to go through but overall I would give it a nine out of 10! The service is fabulous as well as the food in the restaurants. There are some things that could be better such as turning down the music in all dining area so you can have a conversation, more umbrellas and tables at the beach and a way for you to know your dining reservations, such as by email text or electronic folio. That being said, we thought the Zel Hotel was magical and would definitely go back! Our hotel room was huge with a Jacuzzi tub both in our room, and on our balcony, there were beautiful pools on the property and a variety of activities, such as fitness classes, craft activities, bike rides, and much more. By the techno music that was being played most of the day it appears as though The Hotel chain thinks this is a place geared for adults or families in their 20s or 30s. I would have to say the average age of the guests were 45 to 50 so the techno music was a little loud and a bit much all the time. Myself and a few other couples did comment on how loud the music was especially in the open air, dining area and management turned it down the last couple days of our stay. I think once the small kinks are worked out this hotel property would definitely get a 10 out of 10 from me.

Stayed 6 nights in Feb 2025

10/10 Excellent

John Phillip

Travelled with family

22 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We really enjoyed staying at Zel. The staff was amazing, especially Enrique & Louis at the Tacorini!! The food was really good for an all-inclusive. Rooms were very clean, the grounds were well maintained, big pool and just a short 15 min walk to the beach. Played tennis and pickleball.

Stayed 5 nights in Feb 2025

8/10 Good

Guy James

21 Feb 2025

Liked: Staff & service, amenities, property conditions & facilities

Felt like family. Staff was superb. Some trouble with dinner reservations however staff always tried to help. Refrigerator in room never worked. This is a beautiful property. With just minor problems. Would come back again. Wonderful week

Stayed 6 nights in Feb 2025

10/10 Excellent

Chinmay

21 Feb 2025

Stayed 4 nights in Feb 2025

6/10 Okay

James

Travelled with group

21 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good property..Good staff..Very Friendly...However the food was absolute worst....Steak House the meat is low quality tasted like shoe leather, Japanese restaurant choice of food was pad thai (not Japanese), sashimi is old tuna..Mexican restaurant was absolute terrible....Need better food...This resort needs to dramatically improve on quality of food...Too much scallops and dry meats and dry fish at the buffet....

Stayed 5 nights in Feb 2025

10/10 Excellent

Jonathan

Travelled with partner

19 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very relaxing property! The staff was very attentive and caring. I definitely will be back. Would recommend the the master swim up suite!

Stayed 4 nights in Feb 2025

10/10 Excellent

Alcely

Travelled with family

19 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I recently stayed at another all-inclusive resort in Punta Cana, and I have to say this place was by far the best experience. I made it a point to leave a positive review because people tend to share negative feedback more quickly than positive, and this resort truly deserves recognition. The staff here were exceptional—attentive, friendly, and always going above and beyond to make me feel welcome. While I wish I could mention every single person who made my stay memorable, I want to highlight a few: Jose Luis R. at the pool bar, and Tarzan and Rosendo at the 24-hour dining. If you're ever feeling down or need a mood boost, just go meet Tarzan! His vibrant personality and dedication to service really set him apart from others I've encountered in the past. Thank you again to everyone who made my stay so enjoyable. I’m already looking forward to my next visit to experience the comfort and excellent service at this wonderful all-inclusive resort!

Stayed 4 nights in Jan 2025

10/10 Excellent

Kilenny

18 Feb 2025

Stayed 4 nights in Dec 2024

10/10 Excellent

Andrea

18 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Feb 2025

8/10 Good

taina

17 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Feb 2025

10/10 Excellent

Shivam

Travelled with partner

17 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great news place to be

Stayed 3 nights in Feb 2025

8/10 Good

Magdalena, Vancouver

17 Feb 2025

Liked: Cleanliness, staff & service

Stayed 7 nights in Feb 2025

10/10 Excellent

Khalid

16 Feb 2025

Stayed 2 nights in Feb 2025

10/10 Excellent

Yarilis

Travelled with partner

16 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

El servicio es excelente

Stayed 4 nights in Feb 2025

8/10 Good

Ulyssa

Travelled with partner

13 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice

Stayed 4 nights in Feb 2025

Zel Punta Cana – All Inclusive

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Double Suite Master With Pool View

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About this property

Zel Punta Cana – All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Water activities

Land activities

Lessons/classes/games

Entertainment

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Optional extras

You need to know

We should mention

Zel Punta Cana – All Inclusive Reviews

Reviews

Wonderful