8/10 Good
Ivan
26 Dec 2025
Liked: Cleanliness, staff & service, amenities
This was a hard decision to make. I really want to give the hotel 5 stars and it deserves it, but there was a bit that was very irking issue.
Smoking!!
We were woken up by cigar smoke the second night. It was coming from a room across the hallway.
The second night we were coming to the hotel, climing up to the floor where the room was, and entering the hallway we smelled strong cigar smell again. Went down to the reception and here everything begins.
We couldn't get a straight answer if the hotel was 100% smoke free property. The reception staff was very ambiguous when call the guest in the room where the smoke was coming from. And they were trying to explain to me that if the room has a terrace, the guests can smoke on the terrace accordig to the Italian law.
But if the property is 100% smoke free, shouldn't any smoking on the property be disallowed.
Anyway, couldn't get a clear answer from the staff.
The hotel mgmt tried to make up the inconvenience, but two evening were upset by unpleasant events.
If I knew about the ambiguous smoking policy, I would have stayed at a different hotel.
Ivan
Stayed 4 nights in Dec 2025
