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Hotel Neptun

5.0 star property

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Photo gallery for Hotel Neptun

Indoor pool, outdoor pool
Turkish bath/hammam, body treatments, body wraps, body scrubs
Breakfast area
Turkish bath/hammam, body treatments, body wraps, body scrubs
Superior Room, Sea View, Corner | View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Seestr. 19, Warnemünde, Rostock, MV, 18119
  • Place, Warnemunde Beach
    ‪1 min walk‬
  • Place, Warnemuende Kur Park
    ‪1 min walk‬
  • Place, Warnemunde Lighthouse
    ‪8 min walk‬
  • Airport, Rostock (RLG-Laage)
    ‪53 min drive‬

Room options

View all photos for Single Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Single Room

9.2 out of 10
Wonderful
(7 reviews)
  • 21 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room

9.0 out of 10
Wonderful
(37 reviews)
  • Sea view
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, Sea View, Corner

Balcony

Superior Room, Sea View, Corner

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 35 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Single Room, Upper Floors

Hypo-allergenic bedding, minibar, in-room safe, desk

Single Room, Upper Floors

8.6 out of 10
Excellent
(13 reviews)
  • Sea view
  • 21 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room, Upper Floors

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, Upper Floors

9.2 out of 10
Wonderful
(47 reviews)
  • Sea view
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Hotel Neptun

Catch some rays at the beach or spend the day relaxing at Hotel Neptun's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants.
Hotel Neptun offers 338 accommodations with minibars and a safe. Rooms open to balconies. Televisions come with satellite channels and pay-per-view films.

Bathrooms include bathrobes, slippers and hairdryers. Guests can surf the web using complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

An indoor pool, an outdoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and detox wraps. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including thalassotherapy.
Our customers tell us that they can't get enough of the helpful staff at Hotel Neptun. During your stay, you're just a quick walk from Warnemunde Beach. Free WiFi in public areas, free self-parking and 4 restaurants are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 4 restaurants, a coffee shop, a poolside bar and 2 bars/lounges
  • Valet parking available for a fee
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Indulge with body scrubs, body wraps or manicures and pedicures at the spa
  • Services include babysitting, supervised childcare and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Warnemunde Beach and 6 minutes by car from Warnemünde Cruise Center
  • Airport and local-area shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hotel Neptun offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. A health club, a nightclub, and a hot tub are also featured at the luxury Hotel Neptun. An airport shuttle (available on request) and an area shuttle are available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Rostock hotel.

Hotel Neptun has 4 restaurants on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge) from 6 AM to 5:30 AM on request
  • Area shuttle (surcharge)
  • Free self parking on site
  • Valet parking on site (EUR 25 per day)
  • Limited on-site self and valet parking

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Nightclub
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • TV in common areas
  • Water skiing
  • Windsurfing
  • Yoga classes

Family friendly

  • Arcade/game room
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach towels
  • On the beach
  • On the boardwalk/promenade
  • On the waterfront
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa treatment rooms
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 19 floors
  • Banquet hall
  • Built in 1971
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Pay films
  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Desk
  • Eco-friendly toiletries
  • Heating
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 28 per pet, per night
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 55.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 3.70 per person, per night for adults; EUR 1.45 per night for guests aged 6-14 years old. This tax does not apply to children under 6 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 75 per vehicle (one-way)
  • Valet parking fee: EUR 25 per day
  • Pet fee: EUR 28 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 55.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hotel Neptun offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 5 stars.

Property is also known as

Hotel Neptun Hotel
Hotel Neptun Rostock
Neptun Hotel
Neptun Rostock
Hotel Neptun Rostock
Hotel Neptun Hotel Rostock

Hotel Neptun Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 481 out of 884 reviews
Rating 8 - Good. 303 out of 884 reviews
Rating 6 - Okay. 77 out of 884 reviews
Rating 4 - Poor. 18 out of 884 reviews
Rating 2 - Terrible. 5 out of 884 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complimentary breakfast was the best I ever had. Also the swimming pool and the sauna were great!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay. Staff were wonderful and the location can't be beat.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Hotel in perfekter Lage
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Tatjana K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacation by the Sea

Wonderful hotel by the Baltic Sea. I truly enjoyed the sauna, the pool and all the amenities offered.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Mary Lou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nicely maintained. Loved the breakfast on the 19th floor.
Stayed 1 night in May 2024
Verified

8/10 Good

Birgit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Hotel, service super
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

Rebecca

Liked: Amenities
One of the best hotels that I have stayed at. Large walk in shower! Across the street from sand dunes and the beach.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Sven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service
Stayed 4 nights in Mar 2024
Verified

8/10 Good

Katrin

Liked: Staff & service, property conditions & facilities
...
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in May 2025
Verified

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We lived this hotel. More about that later. First you should know this hotel has NO AIRCONDITIONING. None. Open a window. Bugs may come in. It was 68 to 70 degrees farenheit during our stay. We were fine . Lovely room with ocean view. Boardwalk leads to shopping and dining area. Spacious room with drawers and shelves. Pool us in the spa and a bit strange. Spa people want you to buy $22 bathing shoe to go in.. Lovely hotel enjoyed our visir very much.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Ronald

Liked: Cleanliness, property conditions & facilities, room comfort

Poor training of staff

I was told to call the hotel and they would call a taxi to pick us up at the Warnemunde Werft Train Station. We called the hotel 5 times over a 45 minute time period and no one answered the phone. Finally we asked someone getting off a train about their not answering the phone. He tried twice on his phone and still no answer. Another person said to walk to the bus station and take the bus which we did. It took us almost two hours to get to the hotel. When we were checking in, the phone rang several times and none of the people checking us in answered the phone. When we checked out of the hotel, we just realized that we were overcharged by 50 Euros and our bill is INCORRECT. We were charged 50 Euros for parking a car, which is a problem because we did not have a car. Thus, a credit needs to be issued on the credit card used. We already left Germany and are not returning. The correct total amount should be 25,90 Euros, not 75,90 Euros. The bill number is 1297678 . Thank you Ronald and Lena Marie Berezniak
Stayed 2 nights in May 2024
Verified

10/10 Excellent

S.

Liked: Cleanliness, amenities, property conditions & facilities
Alles bestens, vom Zimmer mit der tollen Aussicht auf die Mole,Personal sehr freundlich, FRÜHSTÜCKSBUFFET der Hammer, da bleiben keine Wünsche offen. Kommen immer wieder gerne.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Stefanie

Liked: Cleanliness, amenities
Whirlpool, Sauna, Fitnessraum, phantastisches Frühstück
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Katrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ich war zum ersten Mal mit Mann und Enkelkind im Hotel Neptun. Wir waren rundherum zufrieden, auch wenn das Hotel an einigen Stellen noch den typischen DDR Charme versprüht, was aber überhaupt nicht schlimm ist. Das Frühstück war super, einzig die nochmalige Zuzahlung für das Frühstück in Etage 19 fanden wir überzogen, zumal das Hotel an sich auch nicht günstig ist. Wir kommen dennoch sehr gern wieder. Die nächste Buchung ist in Vorbereitung 😉👍.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir hatten ein Kurzurlaub gemacht und uns hier sehr gut gefallen hat.
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Cornelia

Liked: Amenities, property conditions & facilities
Wir fahren seit 10 Jahren mindestens einmal im Jahr ins Neptun. Die Servicequalität und das Preis-Leistungs Verhältnis hat doch stark nachgelassen! Bsp. Auf eine Mail w/ einer Tischreservierung in der Panoramabar wurde gar nicht geantwortet ( Anwort des Personals auf Nachfrage: es kommen zuviele Tischreservierungen rein und sie kommen nicht hinterher😳) Hallo, es ist ein sehr teures Hotel😳 Parkgebühren sind inzwischen bei 25 EUR p.T. Auch auf einer sehr höflichen Anfrage, ob wir ein Zimmer mit Ausblick zum Teepott haben könnten, wurde uns mitgeteilt, nur gegen Aufpreis von 60 EUR😳 In der Dusche Zimmer 1102 ist an den Ecken schwarzen Schimmel oder sowas ähnliches😳
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war ein toller Aufenthalt
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Eva

Liked: Cleanliness, amenities, property conditions & facilities
War einfach schön
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wir kommen wieder, sehr schönes Hotel!

Wir hatten ein Eckzimmer, war sehr schön mit viel Platz. Wir waren jeden Abend irgendwo im Hotel zum essen war überall super lecker. Auch die Weinkarte ist wirklich super. Der Sauna Bereich ist wirklich sehr groß und schön neu. Durch die Lage am Strand ist die Kombi aus 5 Sternen und Strandurlaub wirklich sehr angenehm. Frühstück in der oberen Etage hat schon was.
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr guter Empfang, toller Blick aus der 15 Etage, Betten sauber, schwimmen entspannt einfach selber mal ausprobieren
Stayed 2 nights in Jun 2025
Verified

4/10 Poor

Kathrin

Disliked: Amenities, property conditions & facilities
Veraltet,kein 5 sterne
Stayed 4 nights in Jun 2025
Verified

6/10 Okay

Bodo

Liked: Cleanliness
Disliked: Staff & service
Das Personal an der Rezeption war inkompetent und unfreundlich bis arrogant. Personal beim Frühstück war sehr nett und zuvorkommend. Aus meiner Sicht ist das Neptun kein 5 Sternhotel. Schon im Eingangsbereich verspürt das Hotel noch den alten “Ostcharme”. Wer ein tolles Hotel sucht, sollte das Hohe Dünne buchen. Ich kann das Neptun als 5 Sternehotel nicht empfehlen.
Stayed 1 night in Jun 2025