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Prince's Gate Hotel

4.5 star property

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Photo gallery for Prince's Gate Hotel

Duchess Suite | Premium bedding, minibar, in-room safe, individually decorated
Front of property
Lobby
2 restaurants, breakfast served
Premium Two Bedroom Suite (In Adjacent Building) | Private kitchen | Fridge, coffee/tea maker, electric kettle

Reviews

8.6 out of 10
Excellent

Popular amenities

Explore the area

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1057 Arawa Street, Rotorua, Bay of Plenty, 3010
  • Place, Eat Street
    ‪3 min walk‬
  • Place, Tamaki Maori Village
    ‪3 min walk‬
  • Place, Polynesian Spa
    ‪6 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪11 min drive‬

Room options

View all photos for Two Bedroom Suite (In Adjacent Building)

Two Bedroom Suite (In Adjacent Building) | Premium bedding, minibar, in-room safe, individually decorated

Two Bedroom Suite (In Adjacent Building)

8.0 out of 10
Very good
(12 reviews)
  • 50 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for One Bedroom Suite (In Adjacent Building)

One Bedroom Suite (In Adjacent Building) | Premium bedding, minibar, in-room safe, individually decorated

One Bedroom Suite (In Adjacent Building)

7.6 out of 10
Good
(15 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Designer Room

Designer Room | Premium bedding, minibar, in-room safe, individually decorated

Designer Room

8.6 out of 10
Excellent
(18 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Estate Room

Estate Room | Premium bedding, minibar, in-room safe, individually decorated

Estate Room

8.8 out of 10
Excellent
(40 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room

Classic Room | Premium bedding, minibar, in-room safe, individually decorated

Classic Room

9.0 out of 10
Wonderful
(31 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Two Bedroom Suite (In Adjacent Building)

Premium Two Bedroom Suite (In Adjacent Building) | Premium bedding, minibar, in-room safe, individually decorated

Premium Two Bedroom Suite (In Adjacent Building)

7.0 out of 10
Good
(2 reviews)
  • 60 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Duchess Suite

Duchess Suite | Premium bedding, minibar, in-room safe, individually decorated

Duchess Suite

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room

Premium bedding, minibar, in-room safe, individually decorated

Classic Room

  • Sleeps 2

View all photos for Estate Room

Premium bedding, minibar, in-room safe, individually decorated

Estate Room

  • Sleeps 2

View all photos for One Bedroom Suite

Premium bedding, minibar, in-room safe, individually decorated

One Bedroom Suite

  • Sleeps 2

View all photos for Designer Room

Premium bedding, minibar, in-room safe, individually decorated

Designer Room

  • Sleeps 2

View all photos for Two Bedroom Suite

Premium bedding, minibar, in-room safe, individually decorated

Two Bedroom Suite

  • Sleeps 4

View all photos for Premier Two Bedroom Suite

Premium bedding, minibar, in-room safe, individually decorated

Premier Two Bedroom Suite

  • Sleeps 4

View all photos for Duchess Suite

Premium bedding, minibar, in-room safe, individually decorated

Duchess Suite

  • Sleeps 2

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includes taxes & fees
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About this property

Prince's Gate Hotel

Luxury hotel with 2 restaurants and 3 outdoor pools
This smoke-free hotel features 2 restaurants, 3 outdoor pools and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
Prince's Gate Hotel offers 50 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with premium digital channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and fans. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

3 outdoor swimming pools are on site along with an indoor pool. In addition to a seasonal outdoor pool, other recreational amenities include Access to hot tub, a sauna and a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. The spa is equipped with a sauna. The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Private bath/onsen services include an outdoor private bath (in communal space) and an indoor private bath (in communal space). Public bath/onsen services include an outdoor public bath. There are 4 hot springs open between 7:00 AM and 10:00 PM.

Our customers tell us that they can't get enough of the pool at Prince's Gate Hotel. During your stay, you're just a quick walk from Polynesian Spa. Features include free WiFi in public areas and free self-parking, plus 3 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 2 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the indoor and seasonal outdoor pools or soak in the hot tub
  • Services include babysitting, a concierge and tour or ticket assistance
  • On-site recreation includes hot springs, a steam room and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Steps from Government Gardens and 6 minutes on foot from Rotorua Energy Events Centre
  • Local-area shuttle service available for a fee
Prince's Gate Hotel offers its guests hot springs, 3 outdoor swimming pools, an indoor pool, and Access to hot tub. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre and meeting rooms. A children's pool, a seasonal outdoor pool, and a sauna are also featured at the luxury Prince's Gate Hotel. Free self parking is available.

This Victorian Rotorua hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10 AM.
Prince's Gate Hotel has 2 restaurants serving breakfast and lunch.
Duke's Restaurant – This poolside restaurant serves brunch and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required. Open daily.
Duke's Bar – This bar only serves light fare. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking
  • Area shuttle (surcharge)
  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: NZD 30 to 30 for adults and NZD 15 to 15 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Duke's Bar
  • Duke's Restaurant

Things to do

  • 3 outdoor pools
  • 4 hot springs
  • Children's pool
  • Hot tub
  • Indoor pool
  • Library
  • Piano
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Children's pool
  • In-room babysitting
  • In-room refrigerator
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In a regional park
  • Outdoor furniture
  • Picnic area
  • Terrace

Spa

  • 4 hot springs
  • Hot springs open from 7:00 AM - 10:00 PM
  • Hot springs water temperature - 38 ºC
  • Private indoor bath (no minerals) in communal space
  • Private outdoor bath (no minerals) in communal space
  • Public outdoor bath (no minerals)
  • Sauna
  • Spa open daily
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Built in 1897
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium digital channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free daily newspapers
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Sunday:
  • Hot springs
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Hot tub
The following facilities are closed on Friday and Saturday:
  • Hot springs
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for NZD 30 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately NZD 30 to 30 for adults and NZD 15 to 15 for children
  • Rollaway bed fee: NZD 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Hot springs access available from 7:00 AM to 10:00 PM.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Hotel Princes Gate
Princes Gate Hotel
Princes Gate Hotel Rotorua
Princes Gate Rotorua
Princes Gate
Prince's Gate Hotel Rotorua
Prince's Gate Rotorua
Prince's Gate
Prince's Gate Hotel Hotel
Prince's Gate Hotel Rotorua
Prince's Gate Hotel Hotel Rotorua

Prince's Gate Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 517 out of 1009 reviews
Rating 8 - Good. 306 out of 1009 reviews
Rating 6 - Okay. 116 out of 1009 reviews
Rating 4 - Poor. 48 out of 1009 reviews
Rating 2 - Terrible. 22 out of 1009 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, great amenities, and very friendly staff.
Stayed 1 night in Sep 2025

8/10 Good

Timo

Stayed 3 nights in Aug 2025

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the park and visitors center with easy access to everything.
Stayed 2 nights in Aug 2025

8/10 Good

TSI CHUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is fine except the heat pump easnt hot enough.
Stayed 1 night in Aug 2025

6/10 Okay

Catherine P

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Julia

Stayed 2 nights in Aug 2025

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Character building helps immerses you into the past rich tourist heritage of the area while providing an excellent level of comfort. Lots of nearby food options and attractions.
Stayed 2 nights in Aug 2025

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here. Adored the old character of the building and furniture. Was really nice sitting in the relaxing lobby by the fire while having a couple of drinks before dinner. Staff were lovely and friendly.
Stayed 1 night in Aug 2025

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older hotel, but it was wonderful. The staff was very pleasant. We loved having a glass of wine by the fireplace in the evening. Great location! We would definitely return.
Stayed 1 night in Jul 2025

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely old property very historic unfortunately bore was being replaced so pool and spa not woking however we were given acess to poly pools near by
Stayed 2 nights in Aug 2025

8/10 Good

neil

Stayed 1 night in Aug 2025

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff at this older but very charming hotel. We loved having a glass of wine in the evening by the fireplace. Great location for sights and shopping. Very walkable. We loved the proximity to Polynesian spa.
Stayed 2 nights in Jul 2025

10/10 Excellent

Beate

Stayed 1 night in Aug 2025

8/10 Good

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indulge in a piece of history in this lovely old building
Stayed 1 night in Jul 2025

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Paula L R

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The opportunities to improve was some of the cooking. Meats especially..Pork and pork crackling overcooked as was the Chicken in the Pot pie Breakfast bacon and cinnamon pastry rolls under cooked This cooking affected my rating the staff as 'excellent' Would definitely stay again
Stayed 1 night in Jul 2025

10/10 Excellent

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful ambience. Had a great stay.
Stayed 3 nights in Jul 2025

10/10 Excellent

Donna

Stayed 3 nights in Jul 2025

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with Victorian decor. Staff was extremely friendly and helpful. Off-season rate was an excellent value. Highly recommended!
Stayed 1 night in Jul 2025

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room a bit small but ok for single person on a business trip. Shower VERY small. Clean and quiet with comfortable bed. Easy walking to Eat Street and other activities. Disappointed that Pools were closed for maintenance
Stayed 1 night in Jul 2025

10/10 Excellent

Darnielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Kathleen Audrey

They are in the middle of a renovation of the pool and carpark area. They are not available during this time.
Stayed 6 nights in Jul 2025