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Ruthin Castle Hotel

4.0 star property

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Photo gallery for Ruthin Castle Hotel

Aerial view
Outdoor spa tub
Deluxe Suite, 1 King Bed (Prince of Wales) | Premium bedding, in-room safe, desk, iron/ironing board
Bar (on property)
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Air conditioning
  • Parking available

Explore the area

Map
Castle Street, Denbighshire, Ruthin, Wales, LL15 2NU
  • Ruthin Gaol
    ‪2 min walk‬
  • Ruthin Craft Centre
    ‪2 min walk‬
  • Ruthin Castle
    ‪6 min walk‬
  • Liverpool (LPL-John Lennon)

Room options

View all photos for Standard Room, 1 Single Bed

Standard Room, 1 Single Bed | Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Single Bed

  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room, 1 Double or 2 Single Beds

Family Room, 1 Double or 2 Single Beds | Premium bedding, in-room safe, desk, iron/ironing board

Family Room, 1 Double or 2 Single Beds

  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Exclusive Double Room, 1 Double Bed

Exclusive Double Room, 1 Double Bed | Living area | 32-inch LCD TV with digital channels, TV

Exclusive Double Room, 1 Double Bed

  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 1 King Bed (Prince of Wales)

Deluxe Suite, 1 King Bed (Prince of Wales) | Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Suite, 1 King Bed (Prince of Wales)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Double or 2 Single Beds

Deluxe Room, 1 Double or 2 Single Beds | Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 1 Double or 2 Single Beds

  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds | Premium bedding, in-room safe, desk, iron/ironing board

Standard Twin Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

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Front of property

The Wild Pheasant Hotel & Spa

  • Spa
  • Pet-friendly
  • Parking included
  • Free WiFi
4.2 out of 5, Very good, (588)
The price is €128
for 1 room
includes taxes & fees
15 Jun - 16 Jun
The Wild Pheasant Hotel & Spa

About this property

Ruthin Castle Hotel

Family-friendly hotel with 5 hot tubs and full-service spa
A full-service spa, a restaurant and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a sauna and self parking. Housekeeping is available once per stay.
Ruthin Castle Hotel offers 58 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 32-inch LCD televisions come with digital channels. Bathrooms include baths or showers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided once per stay.

5 hot tubs are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

BAZAAR has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the breakfast at Ruthin Castle Hotel. During your stay, you're just a quick walk from Ruthin Craft Centre. Free WiFi in public areas, a full-service spa and a restaurant are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Indulge with massages, body treatments or facials at BAZAAR
  • Services include a concierge, a porter and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the breakfast and the helpful staff
  • Steps from Ruthin Craft Centre and Ruthin Gaol
  • Dogs welcome for a fee (restrictions apply)
Ruthin Castle Hotel offers its guests a full-service spa, 5 hot tubs, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. Spa services, a terrace, and barbecue grills are also featured at the family-friendly Ruthin Castle Hotel. Parking is available for a fee.

This 4-star Ruthin hotel is smoke free.

For a fee, guests can enjoy a full breakfast on weekdays from 7:00 AM and 9:30 AM.
Ruthin Castle Hotel has a restaurant on site.
Dragon Tafarn – On-site restaurant. Open daily.

Languages

English, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (surcharge)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 7:30 AM to 10:00 AM on weekends; GBP 17 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Dragon Tafarn

Things to do

  • 5 hot tubs
  • Arcade/game room
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In a national park
  • Picnic area
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • Upper floors accessible by stairs only

More

  • 3 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 1277
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property charges a facilities fee to access the thermal facilities and spa. Access is available for 3-hour sessions: 10 AM-1 PM, 1:30-4:30 PM, or 5-8 PM. Access fees vary from GBP 10 to GBP 20 per person, depending on the date of admission; reservations are recommended. Additional fees apply for spa services.

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Spa fee: GBP 35 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 17.00 per person
  • Pet fee: GBP 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 20.0 per night
  • Facilities fee: GBP 20 per person and includes use of: sauna; hot tub

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Castle Hotel & Moat Spa
Castle Moat Spa
Moat Spa
Moat Spa Ruthin
Ruthin Castle Hotel & Moat Spa
Ruthin Castle Moat Spa
Ruthin Moat Spa
Spa Ruthin
Ruthin Castle Hotel Moat Spa
Castle Hotel Moat Spa
Ruthin Castle Hotel Wales
Ruthin Castle Hotel Hotel
Ruthin Castle Hotel Ruthin
Ruthin Castle Hotel Moat Spa
Ruthin Castle Hotel Hotel Ruthin

Ruthin Castle Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 452 out of 979 reviews
Rating 8 - Good. 287 out of 979 reviews
Rating 6 - Okay. 143 out of 979 reviews
Rating 4 - Poor. 63 out of 979 reviews
Rating 2 - Terrible. 34 out of 979 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, room comfort

Very relaxing weekend break at Ruthin Castle Hotel

We were met by a very friendly and helpful receptionist and this set the positive scene that was repeated by all the staff we met for the whole of the visit. The food was excellent along with the service that came with it. The hotel is as expected ie an old building in need of some repair that was full of atmosphere and history. The gardens, inhabited by the beautiful resident peacocks were well maintained and nice to walk around. We were only there for a weekend break but I could visualise how lovely it would be as a wedding venue, especially if they were as lucky with the weather as we were. I would happily return for a longer break in the future.
Stayed 2 nights in Feb 2025

6/10 Okay

Nicola

Disliked: Cleanliness

Hubby birthday

Was very disappointed with spa and hotel so run down and terrible bedding, was taken ill around 9.00am on 1st march really bad stomach flu horrific stomach pain, horrendous getting home yesterday afternoon, absolutely wiped out today and so weak and fever symptoms
Stayed 1 night in Feb 2025

6/10 Okay

joanne

Liked: Cleanliness, staff & service
It was an ok stay
Stayed 2 nights in Feb 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yet another great stay at the castle! clean and warm room as usual. Friendly staff. See you again very soon.
Stayed 1 night in Feb 2025

8/10 Good

Claire

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Lovely castle set in stunning grounds. We went for a wedding and the wedding event rooms were fab. The food and service was great amd the staff were lovely and it was all very well organised. Cleanliness was good too. Only negatives were that some of the rooms were tatty and in need of attention. Peeling wallpaper, broken toilet flush, trim missing from bottom of shower etc.
Stayed 2 nights in Feb 2025

6/10 Okay

Tammy

Liked: Staff & service
Disliked: Property conditions & facilities

Average. Run down and neglected

Very run down and not value for money
Stayed 1 night in Feb 2025

6/10 Okay

James

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Firstly, the staff are all lovely and very accomodating even at busy times. They are all extremely polite and do their best to make your stay be the best it can be. The grounds themselves are beautiful,with hundreds of years of history both inside and outside the castle. You are free to roam around at all hours and partake in a history trail. There are many placards around the hotel/castle so that you can learn plenty while there. The small town of Ruthin is only a 5 minute walk from the hotel. The food is also excellent, if not slightly overpriced. However, eating in the medieval themed "Tafarn y ddraig" makes it worth the price. Certainly a unique experience. Now onto the negatives. This is not a cheap hotel by any standard, with even the cheapest rooms costing over £100 a night. With the standard room that I stayed in, I found it to be a bit dirty, particularly the carpet, with many dog hairs and flakes of old mud in it. This continued into the bathroom, which was spacious. However, there was a strange damp odour coming from it, probably because it was a wet room with poor ventilation. As an aside, the water pressure and temperature was very low. This meant that filling the huge bath took well over 1 hour. Overall, it is a unique experience that you will not regret. The food is tasty, the grounds are beautiful and the staff make you feel welcome. If you have the budget, go for a room upgrade to really feel like the King of the castle.
Stayed 1 night in Feb 2025

4/10 Poor

Steve

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Rachel

Stayed 1 night in Feb 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a most enjoyable stay everything was lovely .
Stayed 2 nights in Jan 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yet another great stay at the Castle. Rooms always warm and clean. Staff always friendly. See you again soon!
Stayed 1 night in Jan 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Ben

Stayed 3 nights in Jan 2025

10/10 Excellent

Sheli

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place
Stayed 1 night in Nov 2024

8/10 Good

Dawn

Travelled with partner
The castle has so much character & charm. Set in beautiful grounds
Stayed 1 night in Jan 2025

2/10 Terrible

Martin

Stayed 1 night in Dec 2024

4/10 Poor

ashley

Travelled with partner
Disliked: Property conditions & facilities
We stayed in Room 115 and unfortunately, our experience was far from enjoyable. The constant slamming of doors throughout the night made it nearly impossible to get any rest. The noise was disruptive, and we barely managed to sleep. The breakfast was equally disappointing. Considering the price, we expected much better. The buffet was nearly empty, and we ended up feeling like we would have had a better experience at a local Weatherspoon’s, which was a real letdown. As for the spa facilities, they simply weren’t worth the price. They didn’t live up to the expectations set by the hotel’s branding. While the location is beautiful, and the building itself has a lot of potential, the overall experience was far too overpriced for what we received. It’s a shame because the area has so much to offer, but unfortunately, this hotel didn’t deliver.
Stayed 1 night in Dec 2024

2/10 Terrible

T

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms dirty & tired. In desperate need of a make over. Dirty bags of laundry in the guest hall ways. Work mens tools in the hall ways. Rooms damp with moisture on windows & mold on the windows
Stayed 1 night in Dec 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ruthin castle

Staff friendly and helpful Food excellent Room big and with a four poster bed
Stayed 1 night in Dec 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What can i say? We love this place! Rooms always clean and warm, staff always friendly and peacocks always hungry! We will be back again very soon.
Stayed 1 night in Dec 2024

6/10 Okay

Mohammad

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
This is a beautiful and amazing hotel, but it desperately need repairs and improvements. By that I mean, the carpets, paintwork, accessories, Wallpapers etc.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely ❤️

Stayed 1 night in Dec 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yet another great stay at the Castle. Rooms always warm and clean. Staff always friendly. Fantastic grounds and of course, peacocks!
Stayed 1 night in Nov 2024

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024