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San Juan Marriott Resort and Stellaris Casino

4.5 star property

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Photo gallery for San Juan Marriott Resort and Stellaris Casino

2 outdoor pools, pool umbrellas
3 bars/lounges, swim-up bar, poolside bar, beach bar
Room, 2 Double Beds, Oceanfront | Premium bedding, in-room safe, desk, blackout curtains
Presidential Suite, 1 Bedroom, Oceanfront | Premium bedding, in-room safe, desk, blackout curtains
2 outdoor pools, pool umbrellas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1309 Ashford Avenue, San Juan, 00907
  • Place, Atlantic Beach
    ‪1 min walk‬
  • Place, Casino del Mar at La Concha Resort
    ‪4 min walk‬
  • Place, Parque La Ventana al Mar
    ‪6 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪10 min drive‬

Room options

View all photos for Executive Suite, 1 Bedroom, City View

Premium bedding, in-room safe, desk, blackout curtains

Executive Suite, 1 Bedroom, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, City View

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Executive Suite, 1 Bedroom, Ocean View

9.4 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Pool View

Premium bedding, in-room safe, desk, blackout curtains

Studio Suite, 1 King Bed with Sofa bed, Pool View

9.0 out of 10
Wonderful
(2 reviews)
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 Bedroom, Oceanfront

Premium bedding, in-room safe, desk, blackout curtains

Presidential Suite, 1 Bedroom, Oceanfront

  • Ocean view
  • 129 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 1 King Bed, Pool View (Pool Access)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Pool View (Pool Access)

9.0 out of 10
Wonderful
(4 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(71 reviews)
  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View

Room, 2 Double Beds, Ocean View | Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Double Beds, Ocean View

8.4 out of 10
Very good
(5 reviews)
  • Partial ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View

Room, 2 Double Beds, Ocean View | Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(33 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Double Beds, Ocean View

8.6 out of 10
Excellent
(47 reviews)
  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Oceanfront

Room, 2 Double Beds, Oceanfront | Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Double Beds, Oceanfront

8.4 out of 10
Very good
(15 reviews)
  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Pool View

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Double Beds, Pool View

  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, City View

Room, 2 Double Beds, City View | Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Double Beds, City View

9.0 out of 10
Wonderful
(46 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 1 King Bed with Sofa bed, City View

Premium bedding, in-room safe, desk, blackout curtains

Studio Suite, 1 King Bed with Sofa bed, City View

  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Ocean View (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Double Beds, Ocean View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Double Beds, Ocean View (Mobility/Hearing Access, Roll-in Shwr)

  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View (Mobility/Hearing Access, Transf Shwr)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Double Beds, Ocean View (Mobility/Hearing Access, Transf Shwr)

  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Pool View (Mobility/Hearing Access, Transf Shwr)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Pool View (Mobility/Hearing Access, Transf Shwr)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Ocean View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View (Mobility/Hearing Access, Transf Shwr)

Combined shower/bathtub, free toiletries, hair dryer, bathrobes

Room, 1 King Bed, Ocean View (Mobility/Hearing Access, Transf Shwr)

  • Ocean view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Pool View (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, in-room safe, desk, blackout curtains

Studio Suite, 1 King Bed with Sofa bed, Pool View (Mobility/Hearing Access, Roll-in Shwr)

  • 38 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Ocean View (Tower)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Ocean View (Tower)

8.4 out of 10
Very good
(21 reviews)
  • Ocean view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Oceanfront

9.2 out of 10
Wonderful
(12 reviews)
  • Ocean view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View (Tower)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, City View (Tower)

8.6 out of 10
Excellent
(54 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Oceanfront

8.2 out of 10
Very good
(28 reviews)
  • Ocean view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

San Juan Marriott Resort and Stellaris Casino

Spend the day catching some rays at the beach, relaxing by one of San Juan Marriott Resort and Stellaris Casino's 2 outdoor swimming pools or pampering yourself at the full-service spa. Weekly housekeeping is available.
San Juan Marriott Resort and Stellaris Casino offers 531 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to balconies. Beds feature premium bedding. 47-inch Smart televisions come with premium satellite channels and Netflix. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

This San Juan hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a weekly basis. Amenities available on request include change of bedsheets. Housekeeping is provided on a limited basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a waterslide, a hot tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Ocean Club Spa. Services include hot stone massages, facials, body wraps and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology.
Our customers tell us they can't get enough of San Juan Marriott Resort and Stellaris Casino's great beach location. During your stay, you're just a quick walk from Casino del Mar at La Concha Resort. Features include free WiFi in public areas, plus 2 outdoor pools and 3 bars.
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at Cosecha Restaurant, a family restaurant with ocean views
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Splash around at the waterslide or swim in the 2 outdoor pools
  • Indulge with massages, facials or body wraps at Ocean Club Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 2 outdoor tennis courts, a 24-hour gym and a sauna
  • Guests have great things to say about the helpful staff and the pool
  • Just a 5-minute walk from Casino del Mar at La Concha Resort and a 5-minute drive from Distrito T-Mobile
Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At San Juan Marriott Resort and Stellaris Casino, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury hotel also offers a children's pool, outdoor tennis courts and a 24-hour fitness centre. For a fee, parking is available.

This 4.5-star San Juan hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11:30 AM.
Cosecha Restaurant – This poolside family restaurant serves breakfast and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Red Coral Lounge – This cocktail bar only serves light fare. Open daily.
La Isla Beach Bar – This bar serves lunch and light fare. Open daily.
Coffee Merchant Bake Shop – This coffee shop serves breakfast, lunch and light fare. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (USD 20 per day)
  • Valet parking on site (USD 25 per day)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 11:30 AM for a fee: USD 41 per person
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Coffee Merchant Bake Shop
  • Cosecha Restaurant
  • La Isla Beach Bar
  • Red Coral Lounge

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • 24 gaming tables
  • 24-hour gym
  • 345 slot machines
  • Beach volleyball
  • Bicycle rentals
  • Casino (12,800 square foot of space)
  • Children's pool
  • Full-service spa
  • Hot tub
  • Piano
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10,344 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 21 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 47-inch smart TV with premium satellite channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 11:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 72.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • In-room coffee
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 41 per person
  • Self-parking fee: USD 20 per day
  • Valet parking fee: USD 25.00 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Marriott Resort & Stellaris
Marriott Resort Stellaris
Marriott Stellaris
San Juan Marriott Resort & Stellaris Casino
San Juan Marriott Stellaris Casino
Stellaris
San Juan Marriott Resort Stellaris Casino Hotel
San Juan Marriott Resort Stellaris Casino
Juan Marriott Stellaris Casino
San Juan Marriott Resort Stellaris Casino
San Juan Marriott Resort and Stellaris Casino Hotel
San Juan Marriott Resort and Stellaris Casino San Juan
San Juan Marriott Resort and Stellaris Casino Hotel San Juan

San Juan Marriott Resort and Stellaris Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1060 out of 1542 reviews
Rating 8 - Good. 271 out of 1542 reviews
Rating 6 - Okay. 130 out of 1542 reviews
Rating 4 - Poor. 40 out of 1542 reviews
Rating 2 - Terrible. 41 out of 1542 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff. Friendly welcoming professional!!!
Stayed 3 nights in Nov 2025

10/10 Excellent

Leticia Ponce De

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean romm.staff was awesome. Beautiful Beach view
Stayed 5 nights in Nov 2025

10/10 Excellent

Theodore A.

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was convenient and clean. Steph was great. Loved it.
Stayed 6 nights in Nov 2025

6/10 Okay

Sherifa

Travelled with partner
They can try to get rid of the RATS that hang out at the pool area , everything else was ok until my husband who is afraid of rats showed me the rats running back and forth from one side of the pool deck to the other side and that’s when all our fun ends, my husband didn’t want to be outside side on the resort anymore , I was very sad and upsetting for both of us. I really like it there but I wouldn’t go back there because of the rats and it cost us almost $1900 and we didn’t enjoy the resort 😢😢
Stayed 4 nights in Nov 2025

10/10 Excellent

Caliny

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
These Resort was great! Stayed for almost a week and the workers were extremely friendly and welcoming. The view was breathtaking and the food was amazing, I will definitely return to this place again.
Stayed 6 nights in Nov 2025

10/10 Excellent

Nicholas

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It smelled great in the lobby
Stayed 5 nights in Nov 2025

10/10 Excellent

SHAHRUHBEK

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything is great but the beds, they are small and too light. Uncomfortable.
Stayed 7 nights in Nov 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities
Clean rooms and staff
Stayed 5 nights in Aug 2025

10/10 Excellent

Anne, St Thomas

Stayed 3 nights in Nov 2025

10/10 Excellent

Trish

Stayed 6 nights in Nov 2025

8/10 Good

Joanne, Yonkers

Liked: Property conditions & facilities
Room had some wear and tear by overall a nice hotel Better menu for lunch would be helpful
Stayed 2 nights in Oct 2025

10/10 Excellent

FELICITA

Liked: Cleanliness, amenities, property conditions & facilities
Staff was fantastic and the room and amenities were great. This location is close to many eateries and popular locations. The free popcorn at the pool was delicious and a nice touch. The coffee in the lobby was good.The only thing that wasn't good was the Marijuana smell that seeped into my room and gave me a headache. The room had no, no smoking signs.
Stayed 4 nights in Nov 2025

10/10 Excellent

Maryana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very pleasant and polite. The pool was great, they provided treats throughout the day by the pool, water aerobics, yoga in the AM. Live music at night, perfect location on the beach, with ocean view room. Couldn't be better. A free drink on arrival could sweeten the stay. Other than that, great stay!
Stayed 4 nights in Nov 2025

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great view, resort was very nice as well, helpful staff. Would def visit again!
Stayed 3 nights in Sep 2025

10/10 Excellent

Soleida, Fair Law

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean they mop daily and clean it daily. The staff are excellent everyone of them always smiling willing to help it’s like they read your mind what you need we loved our stay. The food was good drink delecious. The only thing was the way the sun comes up it’s like playing musical chair but it’s not anyone’s fault it’s the way it was situated nevertheless you ask the staff and they will prepare a super nice sunny spot all day at the beach. We wanted our beach chair swapped for different ones we asked and forgot. We went for a swim came back to brand new comfortable chairs they also laid out the towels the way we normally do places our stuff the way they were. We loves that little gesture it made our day. Staff are amazing all of them. Great job hiring and training amazing people and talent.
Fish tacos yummyyyy
Stayed 4 nights in Nov 2025

8/10 Good

Kerry

Stayed 3 nights in Oct 2025

4/10 Poor

Rosa, Charlotte

Travelled with family
Disliked: Amenities
Security was rude when receiving guest hanging out in lobby. Rooms are blah and not updated for price. Sonesta definitely better.
Stayed 4 nights in Nov 2025

6/10 Okay

Shirley

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The location is great, the staff is great, but the main issue we had an the reason for our low rating is that the moment we walked into our room it smelled like mold and mildew. The smell was unbearable and my 3 year old has asthma, which I was worried about. I called the front desk as soon as I noticed this and they said they would send the housekeeper supervisor up to speak to me. She was very sweet. I asked if they could just switch out rooms since I was worried about my 3 year olds asthma being triggered by this and let alone the smell was unbearable. She said they were at full capacity, but could offer to bring in a dehumidifier to see if that would help and she would check in with me. They brought the machine up ASAP. Yes, the machine helped, but it was only while the machine was running and as soon as it was off, we could smell it again, so obviously this was only a bandaid fix to the real issue. They ended up leaving the machine for about 3 nights and we left it on. I figured we weren't going to stay in the room for most of our stay, but still was inconvenient. They ended up taking the machine out for our last 2 nights and the smell again was not great! I just didn't want to spend my trip arguing!! The staff was really sweet, but I also noticed these dehumidifiers in the lobby area one day and you can also smell the musty smell once you get off the elevator on floor 10, so they definitely have a mold/mildew problem that should be addressed ASAP!!!
Stayed 6 nights in Nov 2025

10/10 Excellent

Zarell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ovwr experience has been delightful!
Stayed 4 nights in Nov 2025

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the hotel was the best and they all made sure to make sure all of my concerns were taking care of and to make sure I had a great time. The staff and managers are truly on top of the service industry.
View from my balcony
Stayed 4 nights in Nov 2025

10/10 Excellent

Luis, Chandler

Stayed 8 nights in Nov 2025

10/10 Excellent

Lorenzo

Stayed 1 night in Nov 2025

10/10 Excellent

Keyba

Stayed 3 nights in Nov 2025

10/10 Excellent

Christopher

Stayed 4 nights in Oct 2025

10/10 Excellent

Natalie

Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing
Stayed 3 nights in Nov 2025

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