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ibis Southampton Centre

3.0 star property

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Photo gallery for ibis Southampton Centre

Exterior
Exterior
Standard Room, 2 Single Beds, Harbour View | In-room safe, desk, iron/ironing board, free cots/infant beds
Standard Room with 1 Double Bed - Harbour view | In-room safe, desk, iron/ironing board, free cots/infant beds
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Parking available
  • Laundry
  • Housekeeping

Explore the area

View in a map
9 West Quay Road, Southampton, England, SO15 1RA
  • Place, WestQuay Shopping Centre
    ‪6 min walk‬
  • Place, Mayflower Theatre
    ‪9 min walk‬
  • Place, Southampton Cruise Terminal
    ‪14 min walk‬
  • Airport, Southampton (SOU)
    ‪9 min drive‬

Room options

View all photos for Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 Double Bed

8.0 out of 10
Very good
(154 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, 2 Single Beds

Twin Room, 2 Single Beds | In-room safe, desk, iron/ironing board, free cots/infant beds

Twin Room, 2 Single Beds

7.8 out of 10
Good
(73 reviews)
  • 14 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room with 1 Double Bed - Harbour view

Standard Room with 1 Double Bed - Harbour view | In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room with 1 Double Bed - Harbour view

  • Harbour view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Harbour View

Standard Room, 2 Single Beds, Harbour View | In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Single Beds, Harbour View

  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 Double Bed, Accessible

Room, 1 Double Bed, Accessible | In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 Double Bed, Accessible

  • Sleeps 2
  • 1 Double Bed

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About this property

ibis Southampton Centre

Hotel with a restaurant, near Southampton Cruise Terminal
A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, dry cleaning and laundry facilities. Housekeeping is available on request.
Ibis Southampton Centre offers 93 accommodations with a safe and coffee/tea makers. Cable televisions are provided. Bathrooms include baths or showers and hairdryers.

This Southampton hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
The breakfast at ibis Southampton Centre gets high marks from our customers. During your stay, you're just a quick walk from Grosvenor Casino. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and 2 meeting rooms
  • On-site recreation includes bicycles to rent
  • Guests have great things to say about the breakfast and the helpful staff
  • Within a 15-minute walk of Southampton Cruise Terminal and WestQuay Shopping Centre
  • Pets welcome for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 2 meeting rooms available. The business-friendly ibis Southampton Centre also features a garden, complimentary newspapers in the lobby, and laundry facilities. For a fee, parking is available.

This Southampton hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 11:00 AM.
The Cafe – This café serves breakfast and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 12 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: GBP 12 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Cafe

Things to do

  • Bicycle rentals

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per night
  • Maximum 1 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 12.00 per person
  • Self-parking fee: GBP 12 per day (in/out privileges)
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Air conditioning is not provided
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

ibis Hotel Southampton Centre
ibis Southampton Centre
ibis Southampton Centre Hotel
ibis Southampton Centre Hotel
Accor Hotel Southampton Centre
ibis Southampton Centre Southampton
ibis Southampton Centre Hotel Southampton

ibis Southampton Centre Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 407 out of 1084 reviews
Rating 8 - Good. 331 out of 1084 reviews
Rating 6 - Okay. 207 out of 1084 reviews
Rating 4 - Poor. 85 out of 1084 reviews
Rating 2 - Terrible. 54 out of 1084 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Debra

Disliked: Property conditions & facilities, room comfort

Not great. At all.

Curtains fell on my head when I tried to close them. Showerhead split so most of the water squirted out the side. Only one thin pillow each and wooden headboard so very uncomfortable trying to read or watch the TV when lying down. Room was really small. Paper cups instead of glasses which they left when they did the room. Final straw was walking from the car to the hotel and an enormous rat ran along the pavement in front of us and disappeared down a broken drain cover.
Stayed 2 nights in Aug 2025

8/10 Good

Joanne, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. We paid for the cold breakfast which was plenty of food for us. Easy to walk to from train station as well as the cruise terminal. The bed was comfortable. Birds were a little noisy at 5 a.m.
Stayed 1 night in Aug 2025

6/10 Okay

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Ok for an overnight stay! Was clean and comfortable but had to leave windows open as too warm and air con was very noisy! Kept being woken because of loud cars and people singing very loudly! Fix air con so windows can be closed shutting out the noise
Stayed 1 night in Aug 2025

6/10 Okay

Maria

Stayed 1 night in Aug 2025

6/10 Okay

David B

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Overall tired and in need of an upgrade.
Stayed 1 night in Aug 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Tariq

Travelled with group
Liked: Amenities, property conditions & facilities
Very convenient and affordable
Stayed 1 night in Aug 2025

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant and bay had great choices for everyone
Stayed 1 night in Jul 2025

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the Ibis very much. the location was perfect and the staff wonderful. I appreciated them storing our luggage and the bar and restaurant was excellent!
Stayed 1 night in Aug 2025

8/10 Good

James, Fullerton

Travelled with partner
Liked: Cleanliness, staff & service
Very convenient for Cruise Ships. A bit of a long walk but an easy taxi ride!
Stayed 1 night in Apr 2025

8/10 Good

Dawna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very humid night and although we did know there was no A/C when we booked, it was a little hot for sleeping. They did provide a fan in the room to help.
Stayed 1 night in Jul 2025

8/10 Good

JIAN HUI

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Staff & service, amenities
No AC, old facilities
Stayed 1 night in Jul 2025

8/10 Good

Mr S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay
Stayed 1 night in Jul 2025

4/10 Poor

Peter

Stayed 1 night in Aug 2025

8/10 Good

Laurie

Travelled with family
Liked: Cleanliness, staff & service
The hotel was ok, staff were pretty great. Room had no air flow, I understood that there was no air conditioning, not a problem at all for us, just need another fan
Stayed 1 night in Aug 2025

8/10 Good

Laura, Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not many amenities. Room was very small.
Stayed 1 night in May 2025

4/10 Poor

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff tried to assist. One was friendly, other less so. No AC. Mcd and tgi friday across the road
Stayed 1 night in Jul 2025

8/10 Good

Ihn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean good food.
Stayed 2 nights in Jul 2025

4/10 Poor

Andrea

Disliked: Cleanliness, property conditions & facilities, room comfort

Will never book an Ibis again!

Really disappointed in this hotel. Stayed one night in room 103. Huge stain on carpet in room, chipped furniture, dust round skirtings , splashes of goodness knows what on door of bathroom. So hot in room - although a fan was provided. We have stayed in Ibis hotels before and they have always been nice hence the reason we chose this one but never again. Didn’t complain although should’ve done! Honestly check out this room and give us a refund!
Stayed 1 night in Jul 2025

4/10 Poor

Connor

Travelled with group
Disliked: Amenities, property conditions & facilities
Rooms were very hot and some had an odd smell, very limited breakfast. Had what looks like air con in the rooms, including a temperature setting but staff said it is only a ventilator?
Stayed 2 nights in Jul 2025

8/10 Good

Storm Lee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place and central to shopping and cruise ship terminals
Stayed 1 night in Jul 2025

8/10 Good

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Nice and easy hotel. Only problem was air conditioning is not working.
Stayed 1 night in Jul 2025

4/10 Poor

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Barbara

Liked: Cleanliness
No air conditioning proved to be an issue when they had unseasonably warm weather and the rooms were very warm and fan was not adequate to cool room for sleeping Very good location for cruise, however. Easily walkable to port and restaurants for dinner
Stayed 1 night in Jul 2025

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Cruise ship.
Stayed 1 night in Jul 2025

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