4/10 Poor
Wendy
28 Aug 2025
While no one can control the sargassum seagrass there are eco safe proven ways to minimize it and the resort should do that. Charging an 18% gratitudity on everything, from 1 $7.00 beer to a dinner tab is blatant price gouging. You misrepresented the beach at the resort, even if there was no sargassum, there was no beach to speak of and your overview would lead people to think there was. The food at the resort is OVERPRICED AND HORRIBLE after our first day there we made sure to eat elsewhere. Every staff member was polite and courteous and tried to help. The air conditioning in our room stopped working the second night and twice someone came to fix it and it worked for about 30 minutes and stopped. I was sitting outside the room, ground floor of building 10 and someone, most likely a housekeeping staff member cleaning a room after check out, dumped a bucket full of soapy bleach water over the top floor balcony that splashed all over me. Even though everyone there was friendly, unfortunately I would never recommend the resort to anyone.
Wendy
Stayed 4 nights in Aug 2025



















