Keio Plaza Hotel Tokyo

4.5 star property
VIP Access

Choose dates to view prices

Photo gallery for Keio Plaza Hotel Tokyo

Seasonal outdoor pool, open 9:00 AM to 7:30 PM, lifeguards on site
Exterior
40-inch flat-screen TV with satellite channels, TV, DVD player
10 restaurants, breakfast, lunch, dinner served; Fusion cuisine
10 restaurants, breakfast, lunch, dinner served; Fusion cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Room service
  • Parking available

Explore the area

Map
2-2-1 Nishi-Shinjuku, Shinjuku-Ku, Tokyo, Tokyo-to, 160-8330
  • Tokyo Metropolitan Government Building
    ‪2 min walk‬
  • Shinjuku Gyoen National Garden
    ‪15 min walk‬
  • Meiji Jingu Shrine
    ‪3 min drive‬
  • Tokyo (HND-Haneda)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Plaza Superior South Wing Twin, Non Smoking, 20F above

8.6 out of 10
Excellent
(17 reviews)
  • 30 sq m
  • City view
  • Sleeps 6
  • 2 Large Single Beds

Superior Twin Room, Non Smoking

8.0 out of 10
Very good
(26 reviews)
  • 34 sq m
  • City view
  • Sleeps 6
  • 2 Large Single Beds

Deluxe Select Twin Connecting Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 71 sq m
  • City view
  • Sleeps 8
  • 4 Large Single Beds

Deluxe Select Twin, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 35.5 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

Standard Twin, Non Smoking

8.8 out of 10
Excellent
(28 reviews)
  • 24 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

Premier Grand - Superior King with the Club Lounge Access (breakfast, tea, and bar time)

9.6 out of 10
Exceptional
(13 reviews)
  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Standard Double Room, Non Smoking

9.6 out of 10
Exceptional
(17 reviews)
  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Luxury Deluxe Twin, Non Smoking (Universal Design)

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

Deluxe Twin, Non Smoking (Universal Design)

7.6 out of 10
Good
(4 reviews)
  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Large Single Beds

Junior Suite Twin, Non Smoking (Universal Design)

  • 67 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

Plaza Superior South Wing King, Non Smoking

7.6 out of 10
Good
(7 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Pure Wellness Room - Twin Room - Non Smoking

  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

Plaza Deluxe Twin Room, Non Smoking (Main Tower)

9.0 out of 10
Wonderful
(2 reviews)
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

Standard Plus Double, Non Smoking

9.4 out of 10
Exceptional
(13 reviews)
  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)

9.4 out of 10
Exceptional
(14 reviews)
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Premier Grand - Deluxe Twin with the Club Lounge Access (breakfast, tea, and bar time)

10.0 out of 10
Exceptional
(3 reviews)
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

Plaza Luxe Double, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)

10.0 out of 10
Exceptional
(3 reviews)
  • 71 sq m
  • City view
  • Sleeps 3
  • 2 Large Single Beds

Superior Plus Twin, Non Smoking

9.6 out of 10
Exceptional
(22 reviews)
  • 34 sq m
  • City view
  • Sleeps 6
  • 2 Large Single Beds

Plaza Deluxe South Wing Triple, Non Smoking, 20F above

8.8 out of 10
Excellent
(6 reviews)
  • 41 sq m
  • City view
  • Sleeps 8
  • 3 Large Single Beds

Premier Grand - Suite King with the Club Lounge Access (breakfast, tea, and bar time)

  • 71 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Plus Twin, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

Deluxe Plus Double, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Plaza Superior South Wing Twin, Non Smoking

9.0 out of 10
Wonderful
(22 reviews)
  • 30 sq m
  • City view
  • Sleeps 6
  • 2 Large Single Beds

Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

10.0 out of 10
Exceptional
(3 reviews)
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Plus Twin Room (Triple)

9.8 out of 10
Exceptional
(6 reviews)
  • 35.5 sq m
  • City view
  • Sleeps 5
  • 2 Large Single Beds and 1 Single Sofa Bed

Plaza Luxe King, Non Smoking

8.8 out of 10
Excellent
(10 reviews)
  • 40.1 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Standard Plus - Twin Room

8.0 out of 10
Very good
(1 review)
  • 23.5 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

Luxury Family Room, Non-Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 46.3 sq m
  • City view
  • Sleeps 9
  • 5 Large Single Beds

Plaza Deluxe South Wing Twin (Non-Smoking)

9.8 out of 10
Exceptional
(16 reviews)
  • 40.1 sq m
  • City view
  • Sleeps 6
  • 2 Large Single Beds

Plaza Deluxe South King (Non-Smoking)

8.8 out of 10
Excellent
(5 reviews)
  • 40.1 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Plaza Superior South Wing Double, Non Smoking

7.8 out of 10
Good
(8 reviews)
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

South Tower Plaza Superior Queen Room

  • Sleeps 2
  • 1 Queen Bed

Main Tower Premier Grand Suite

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Standard Single Room

  • Sleeps 1
  • 1 Single Bed

South Tower Plaza Deluxe King Room

  • Sleeps 2
  • 1 Queen Bed

Main Tower Junior Suite Twin (Universal Design)

  • Sleeps 2
  • 2 Single Beds

Main Tower Standard Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

South Tower Plaza Deluxe Twin Room

  • Sleeps 3
  • 2 Double Beds

South Tower Plaza Superior Twin Room Non-smoking

  • Sleeps 2
  • 2 Single Beds

Main Tower Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

Main Tower Superior Plus Twin Room

  • Sleeps 3
  • 2 Double Beds

Main Tower Plaza Deluxe Twin Room Smoking

  • Sleeps 2
  • 2 Single Beds

Main Tower Superior Twin Room Smoking

  • Sleeps 3
  • 2 Double Beds

Deluxe Select Twin

  • Sleeps 2
  • 2 Single Beds

South Tower Plaza Deluxe Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

South Tower Plaza Superior Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

Main Tower Premier Grand Twin Suite

  • Sleeps 2
  • 2 Single Beds

South Tower Luxe King Room

  • Sleeps 2
  • 1 King Bed

Main Tower Standard Twin Room Smoking

  • Sleeps 2
  • 2 Single Beds

Main Tower Luxury Family Room

  • Sleeps 5
  • 1 Single Sofa Bed and 4 Double Beds

Main Tower Luxury Deluxe Twin (Universal Design)

  • Sleeps 2
  • 2 Single Beds

Main Tower Premier Grand King Suite

  • Sleeps 2
  • 1 King Bed

Main Tower Club Room Premier Grand wide King Room

  • Sleeps 2
  • 1 King Bed

Main Tower Standard Plus Double Room

  • Sleeps 2
  • 1 Queen Bed

Main Tower Plaza Superior Twin Room Non smoking

  • Sleeps 3
  • 2 Double Beds

South Tower Plaza Luxe Twin Room

  • Sleeps 3
  • 2 Double Beds

Main Tower Plaza Deluxe Twin Room Non smoking

  • Sleeps 2
  • 2 Single Beds

Main Tower Standard Double Room Smoking

  • Sleeps 2
  • 1 Queen Bed

Main Tower Club Room Premier Grand King Room

  • Sleeps 2
  • 1 King Bed

South Tower Plaza Luxe Queen Room

  • Sleeps 2
  • 1 Queen Bed

Main Tower Club Room Premier Grand Twin Room

  • Sleeps 2
  • 2 Single Beds

Main Tower Superior Twin Room

  • Sleeps 3
  • 2 Double Beds

Main Tower Deluxe Twin (Universal Design)

  • Sleeps 2
  • 2 Single Beds

Main Tower Deluxe Plus Queen Room

  • Sleeps 2
  • 1 Queen Bed

Main Tower Club Room Premier Grand Two Queen Room

  • Sleeps 4
  • 2 Queen Beds

Main Tower Standard Twin Room Non smoking

  • Sleeps 2
  • 2 Single Beds

Main Tower Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

Plaza Superior South Twin 20F above(Non-smoking)

  • Sleeps 3
  • 2 Double Beds

South Tower Plaza Luxe Corner Room

  • Sleeps 2
  • 1 King Bed

Main Tower Standard Double Room Non smoking

  • Sleeps 2
  • 1 Queen Bed

South Tower Plaza Superior King Room

  • Sleeps 3
  • 1 King Bed

Main Tower Deluxe Plus Twin Room

  • Sleeps 2
  • 2 Single Beds

Main Tower Plaza Superior Twin Room Smoking

  • Sleeps 3
  • 2 Double Beds

Main Tower Superior Twin Room Non smoking

  • Sleeps 3
  • 2 Double Beds

Deluxe Select Twin Connecting Room

  • Sleeps 4
  • 4 Single Beds

Main Tower Plaza Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

South Tower Plaza Deluxe Triple Room

  • Sleeps 3
  • 3 Single Beds

Similar properties

About this property

Keio Plaza Hotel Tokyo

Luxury hotel with 10 restaurants and bars/lounges
Along with 10 restaurants, this hotel has 5 bars/lounges and a fitness centre. Free WiFi in public areas and a free theme park shuttle are also provided. Other amenities include 3 coffee shops/cafes, a seasonal outdoor pool and a meeting room. Private bathrooms are not en suite.
Keio Plaza Hotel Tokyo offers 1452 accommodations with DVD players and a safe. Each accommodation is individually furnished and decorated. Beds feature down duvets. 40-inch flat-screen televisions come with satellite channels. Rooms have detached private bathrooms. Bathrooms include a separate bath and shower, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.
Our customers tell us they can't get enough of Keio Plaza Hotel Tokyo's great location. During your stay, you're just a quick walk from Tokyo Metropolitan Government Building. Free WiFi in public areas, a free theme park shuttle and 10 restaurants are available.
  • Free WiFi
  • Enjoy Fusion cuisine at スーパーブッフェ グラスコート, one of the property's 10 restaurants and 5 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Guests really like the accommodation for the spaciousness and cleanliness
  • Steps from Shinjuku Mitsui Building and 3 minutes on foot from Pentax Square
  • Free theme park shuttle service
Keio Plaza Hotel Tokyo offers its guests a fitness centre and a seasonal outdoor pool. There are 10 restaurants and 3 coffee shops/cafes, as well as a nearby corner/local shop. You can unwind with a drink at one of the 5 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A meeting room and coworking spaces are available. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the luxury Keio Plaza Hotel Tokyo. An airport shuttle at scheduled times is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Keio Plaza Hotel Tokyo was completed in March 2020.

Smoking is allowed in designated areas at this 4.5-star Tokyo hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
スーパーブッフェ グラスコート – This buffet restaurant specialises in Fusion cuisine and serves breakfast, lunch and dinner.
オールデイダイニング樹林 – This restaurant specialises in American cuisine and serves lunch, dinner and light fare. Reservations are required. Open selected days.
鉄板焼 やまなみ – This fine-dining restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
和食 かがり – This restaurant specialises in Japanese cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
寿司 久兵衛 – This sushi bar specialises in sushi and serves lunch and dinner. Open daily.
Late-night fare is available from room service (during limited hours).

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 6:00 AM to 5:30 PM at scheduled times
  • Free theme park shuttle
  • Parking on site (JPY 1,000 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: JPY 4,500 for adults and JPY 3,500 for children
  • 10 restaurants
  • 3 coffee shops/cafes
  • 5 bars/lounges

Restaurants on site

  • オールデイダイニング樹林
  • スーパーブッフェ グラスコート
  • 和食 かがり
  • 寿司 久兵衛
  • 鉄板焼 やまなみ

Things to do

  • Art gallery
  • Bicycle storage
  • Designer stores
  • Gym
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Baby toys
  • DVD player
  • Free theme park shuttle
  • Grocery/convenience store
  • Highchair
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool
  • Stroller

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Coworking space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lift (104 centimetre wide door)
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 47 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1971
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Renovated entire property - March 2020

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels
  • DVD player

Food and drink

  • Free bottled water
  • Late-night room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Meals are not included in the room rate for children ages 5 years and younger who are included in the reservation.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 5 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for JPY 35000 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 4500 for adults and from JPY 3500 for children
  • Airport shuttle fee: JPY 1250 per person (one-way)
  • Airport shuttle fee per child: JPY 630 (one-way), (from 1 to 12 years old)
  • Self-parking fee: JPY 1000 per night (in/out privileges)
  • Rollaway bed fee: JPY 35000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open on 19 July and close on 28 September.
  • Pool access available from 9:00 AM to 7:30 PM
  • One child aged 5 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Keio
Keio Hotel
Keio Hotel Tokyo Plaza
Keio Plaza Tokyo
Keio Tokyo Plaza
Keio Plaza Hotel Tokyo Shinjuku
Keio Plaza Shinjuku
Keio Plaza Hotel Tokyo
Keio Plaza Hotel
Keio Plaza
Keio Plaza Hotel Tokyo Hotel
Keio Plaza Hotel Tokyo Tokyo
Keio Plaza Hotel Tokyo Hotel Tokyo

Keio Plaza Hotel Tokyo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1669 out of 2459 reviews
Rating 8 - Good. 525 out of 2459 reviews
Rating 6 - Okay. 156 out of 2459 reviews
Rating 4 - Poor. 69 out of 2459 reviews
Rating 2 - Terrible. 40 out of 2459 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dzianis Stanislavovich

Stayed 6 nights in Apr 2025

6/10 Okay

Nadja, Georgetown

Travelled with partner
Liked: Amenities
The front desk took forever. I don’t understand why there was always a long line and why everything was so complicated. The room was spacious and quiet. But the bathroom is outdated and there was mold in the shower. The bars on the 45th and 47th floor were great and food was good too. Overall a good hotel but overpriced and not really service oriented. Whenever you need something you will be send to another counter or staff member, which was really annoying. Need coins for the laundry room? Get in line at the front desk for 20min. Need an umbrella? The clerk will send you to the porter.
Stayed 3 nights in Apr 2025

8/10 Good

Riley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Dustin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Fredrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time to tokyo and the staff and experience at keio plaza was truly unforgettable. I had a very difficult airplane trip into tokyo, but the hotel staff and amenities help me turned a poor start into a great finish.
Stayed 10 nights in Apr 2025

10/10 Excellent

Kerilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Nathan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Keio Plaza Hotel Tokyo as a family of four—two adults and two kids (14 and 5)—in a triple room setup. From the moment we arrived, the service stood out. A porter greeted us and brought our bags up to the room, which was a welcome touch after stepping off the airport limousine bus that conveniently stops right at the hotel. The hotel itself is large, with several restaurants and even a 7-Eleven on-site, but it never felt overly crowded. The location was excellent for our needs—centrally located in Shinjuku, right near the Tokyo Metropolitan Government Building (which has a great free observation deck) and a park nearby for the kids to stretch their legs. The train station is about 700 meters away, but the covered walkway makes it an easy and comfortable stroll—even with kids and luggage. The room was spacious, with three beds and still plenty of space for suitcases and moving around without feeling cramped. One huge perk was the Good Neighbor Shuttle to Tokyo DisneySea. It made our Disney day super convenient—no navigating trains or transfers. Just be sure to reserve your spot ahead of time (it’s free!). Overall, Keio Plaza was a fantastic base for our Tokyo adventures—great service, space, and location. Would absolutely stay here again.
Stayed 4 nights in Apr 2025

8/10 Good

yulia, Glendale

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love it
Stayed 3 nights in Apr 2025

10/10 Excellent

Allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff... Nice clean place
Stayed 3 nights in Apr 2025

10/10 Excellent

Alanna

Stayed 5 nights in Apr 2025

10/10 Excellent

Elaine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service excellent, staff friendly and helpful. Free bus to Disneyland save time and no need worry about Transportation.
Stayed 7 nights in Apr 2025

10/10 Excellent

Baljinder

Stayed 1 night in Mar 2025

10/10 Excellent

Weilin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Brijesh

Stayed 4 nights in Apr 2025

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We decided to spend extra for the Club Access rooms for our last stay in Japan, and I'm really glad we did. The club access lounge is exclusive and has an amazing 45th floor view of Tokyo. It's also directly across the street from the government building with the graphics that lights up at night. My friend stayed at the same hotel prior but did not pay for the club access rooms. I heard their rooms were older and not as nice, but since we selected the rooms with club access, the rooms were updated and very nice. They had L'occtaine bathroom amenities exclusive for these room types. One of my complaints is that it's located in the downtown business part of Shinjuku so it's a little on the quiet side, but it's only a few short blocks away from the massive Shinjuku station that connects you to everything. As you get closer to the station, there's a lot more restaurants and shops. Directly around the hotel itself is a little more bare and quiet. That could be a pro for some travelers. My other complaint is the laundry room. The hotel is massive and is separated by two towers. There's only one laundry room for the entire hotel and it happened to be located in the different building from the club access rooms. There are only (5) washer/dryers. Everyone does their laundry in the evening because everyone is exploring during the day. We ended up starting our laundry at 1am and had to return around 3:30/4am to pickup. I wish they had more machines available throughout the property.

10/10 Excellent

Lee

Stayed 3 nights in Apr 2025

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasure stay . Staffs very attentive and polite
Stayed 6 nights in Apr 2025

10/10 Excellent

Jennifer, Chino Hills

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First stay in Tokyo, appreciate the location being business area, quiet yet easy to get around.
Stayed 2 nights in Mar 2025

10/10 Excellent

Zeid

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and very clean. Staff was great, and service was immaculate. Rooms are a bit tight and outdated but has everything you need. Definitely enjoyed my stay
Stayed 6 nights in Apr 2025

8/10 Good

Dominic

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in the heart of shinjuku. 10 minute walk to the station surrounded by hearty places to dine and explore
Stayed 3 nights in Mar 2025

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to shopping. The airport limo bus stops at the hotel. I would definitely stay here again on my next visit.
Stayed 4 nights in Mar 2025

10/10 Excellent

Julia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Checking in and checking out very organized, rooms very large and spacious even with 2 beds, very clean sheets and extra bath amenities. 2 breakfast buffets to get people in and out to start their day.some shops but what was extra is a small 7/11 store inside the hotel...so very helpful. I will return back to this hotel again!
Stayed 3 nights in Apr 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Mofeida

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Prime location
Stayed 4 nights in Apr 2025

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly and helpful and it was very clean. Very close to Shinjuku station and tons of food and shopping options in between.
Stayed 6 nights in Mar 2025