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JR WEST GROUP VIA INN SHINJUKU

3.0 star property

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Photo gallery for JR WEST GROUP VIA INN SHINJUKU

Lobby
Corner Twin, Non-Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board
Corner Twin, Non-Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board
Property entrance
Combined shower/bathtub, eco-friendly toiletries, hair dryer, slippers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
5-11-16, Shinjuku, Shinjuku-ku, Tokyo, Tokyo, 160-0022
  • Place, Isetan Department Store Shinjuku
    ‪5 min walk‬
  • Place, Shinjuku Isetan
    ‪6 min walk‬
  • Place, Shinjuku Gyoen National Garden
    ‪11 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪43 min drive‬

Room options

View all photos for Single Room, Non Smoking

Single Room, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Single Room, Non Smoking

9.0 out of 10
Wonderful
(71 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Via Inn Single Room(1 person), Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Via Inn Single Room(1 person), Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Via Inn Single Room(2 person), Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Via Inn Single Room(2 person), Non Smoking

9.0 out of 10
Wonderful
(47 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Hollywood Twin, Non-Smoking

Hollywood Twin, Non-Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Hollywood Twin, Non-Smoking

8.4 out of 10
Very good
(10 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Corner Twin, Non-Smoking

Corner Twin, Non-Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Corner Twin, Non-Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

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About this property

JR WEST GROUP VIA INN SHINJUKU

A microwave in a common area, dry cleaning and laundry facilities are available at this hotel. Additionally, a 24-hour front desk and a vending machine are on-site.
JR WEST GROUP VIA INN SHINJUKU offers 226 accommodations with complimentary slippers and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, toilets with an electronic bidet and complimentary toiletries.

This Tokyo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at JR WEST GROUP VIA INN SHINJUKU. During your stay, you're just a quick walk from Isetan Department Store Shinjuku. Enjoy features like breakfast (surcharge) and dry cleaning service.
  • Free WiFi and wired Internet
  • Buffet breakfast served daily for a fee
  • Amenities include locker space, laundry facilities and a lift
  • Guests have great things to say about the clean guestrooms and the location
  • 12 minutes by foot from Shinjuku Gyoen National Garden and a 5-minute drive from Tokyo Imperial Palace
As a guest of JR WEST GROUP VIA INN SHINJUKU, you'll find a vending machine, laundry facilities, and dry cleaning/laundry services. JR WEST GROUP VIA INN SHINJUKU also features a lift and a microwave in a common area. The front desk is open around the clock.

Smoking is allowed in designated areas at this 3-star Tokyo hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 1,760 for adults and JPY 1,760 for children

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must be at least 20 years to stay in a smoking room.
Guests booked in Breakfast rate plans receive breakfast for guests age 12 and older. Breakfast is not included for children under 12 sharing existing bedding with their parent.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 5 years old or younger stays free per registered adult when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 1760 for adults and from JPY 1760 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 5 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Via Inn Shinjuku
JR WEST GROUP VIA INN SHINJUKU Hotel
JR WEST GROUP VIA INN SHINJUKU Tokyo
JR WEST GROUP VIA INN SHINJUKU Hotel Tokyo

JR WEST GROUP VIA INN SHINJUKU Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 748 out of 1167 reviews
Rating 8 - Good. 312 out of 1167 reviews
Rating 6 - Okay. 85 out of 1167 reviews
Rating 4 - Poor. 13 out of 1167 reviews
Rating 2 - Terrible. 9 out of 1167 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Dag

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and well located hotel
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Jacek

Liked: Cleanliness, staff & service, property conditions & facilities
It was super relaxing stay.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great staff！
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Charles

Liked: Cleanliness, amenities, property conditions & facilities
Location great, staff great.
Stayed 10 nights in Feb 2026
Verified

10/10 Excellent

SERGIO

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff and great location.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Yoshitake

Nice room and definitely return to the property in the future
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Rosie

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, convenient location, great amenities
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect stay. Close to everything, multiple train stations, restaurants and attractions. But far enough away from the busiest areas. Walking distance to shopping. Would definitely recommend stay here.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing spot 5 mins from Shinjuku station. Rooms clean, staff really helpful great stay
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities
Nice clean rooms, walkable to JR train station, great Raman Restaurant across the road.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Staying at this hotel was an absolute delight! The room was spotlessly clean & cozy. The location is perfect—quiet yet close to Shinjuku station. I had a comfortable and memorable stay and will definitely return on my next visit. Highly recommended
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Måns

Liked: Cleanliness, staff & service, amenities
Great location with fantastic room and staff
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Syarief

Liked: Cleanliness, staff & service, amenities
Hotel was fantastic and in a quiet corner of Shinjuku but still close to the action.
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Carrie Reichard

Liked: Cleanliness, amenities, property conditions & facilities
Spotless, convenient walk to many hot spots
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Amaury

Liked: Cleanliness, staff & service, amenities
Good staff. Decent room. Great location.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Micah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small as expected but able to fully open suitcases. Friendly staff. Location was very convenient (near subway, shopping center, restaurants). Very clean and highly appreciated their toiletries freebies.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Therelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to everything.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Eliana

The room was very clean and smelled really good. Everything was good.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Ting Hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC is good
Stayed 1 night in Apr 2026
Verified

8/10 Good

Kimbal

Liked: Cleanliness, property conditions & facilities
Clean rooms, good location.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

HUI

Liked: Cleanliness, amenities, property conditions & facilities
Quiet, great location, professional service.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

richard Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Location was great!
Stayed 12 nights in Nov 2025
Verified

10/10 Excellent

MAX

Liked: Cleanliness, amenities, property conditions & facilities
Yep spotless very nice staff
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean and comfortable
Stayed 8 nights in Oct 2025
Verified

8/10 Good

Munmun

Liked: Cleanliness, staff & service, amenities
Very clean room. The staff is courteous. The hotel os located in a nice locality.
Stayed 4 nights in Feb 2026