8/10 Good
Andrew
22 Apr 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is perfect, just seconds away from Acapulco Beach, where there are no warnings not to swim and the sea is relatively calm. Sadly for me, the water is much too cold to swim in Vina del Mar.
I feel bad not giving 5 stars but in one of the friendliest countries I have ever visited, this hotel stood out as the one I visited which felt very impersonal. There was no welcome at the door when I arrived, and save for the man who checked me out who was incredibly friendly and talkative, you were barely even acknowledged by anyone here.
Rooms are very nice but there are no coffee making facilities and you only get free water on your first night, again unlike the other hotels I visited on my trip.
There was one day we were told we would have no hot water from 10am to 7pm, so I avoided going to the beach that day, and another where WiFi and TV were turned off after 10pm, all without compensation. Not what you'd expect from a higher end hotel.
Andrew
Stayed 7 nights in Apr 2025