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Grand Hotel Tien Shan

4.0 star property

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Photo gallery for Grand Hotel Tien Shan

Lobby lounge
Creator video
View from property
2 indoor pools, pool loungers
Couples treatment room(s), sauna, hot tub, steam room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
115 Bogenbay Batyr Street, Almaty, 050000
  • Place, Zenkov Cathedral
    ‪5 min walk‬
  • Place, Almaty Opera House
    ‪7 min walk‬
  • Place, Panfilov Park
    ‪9 min walk‬
  • Airport, Almaty (ALA-Almaty Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Single Room

100-cm Smart TV with satellite channels

Standard Single Room

8.8 out of 10
Excellent
(5 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Double Room

100-cm Smart TV with satellite channels

Superior Double Room

9.0 out of 10
Wonderful
(4 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, minibar, in-room safe, desk

Deluxe Double Room

7.2 out of 10
Good
(5 reviews)
  • 38 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 Single Bed
  • Free Wi-Fi

View all photos for Luxury Suite

Premium bedding, minibar, in-room safe, desk

Luxury Suite

  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room

100-cm Smart TV with satellite channels

Superior Twin Room

  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Double Room

Premium Double Room | Premium bedding, minibar, in-room safe, desk

Premium Double Room

  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Twin Room

Premium Twin Room | Premium bedding, minibar, in-room safe, desk

Premium Twin Room

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Grand Hotel Tien Shan

Along with 2 indoor pools, this smoke-free hotel has a full-service spa and a restaurant. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Grand Hotel Tien Shan offers 78 accommodations with minibars and a safe. Beds feature premium bedding. 100-cm Smart televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

2 indoor swimming pools are on site along with a sauna and a fitness centre.
Bali has 5 treatment rooms, including rooms for couples. Services include hot stone massages, Thai massages, facials and body wraps. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. Guests under 18 years old are not allowed in the spa.
Our customers tell us that they can't get enough of the helpful staff at Grand Hotel Tien Shan. During your stay, you're just a quick walk from 28 Panfilov Heroes Memorial Park. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy international cuisine while dining at Restaurant Nauryz
  • Take a swim in the 2 indoor pools
  • Indulge with body wraps, hot stone massages or body scrubs at Bali
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Within a 10-minute walk of 28 Panfilov Heroes Memorial Park and Zenkov Cathedral
  • Airport shuttle service available for a fee
As a guest of Grand Hotel Tien Shan, you'll find a full-service spa, 2 indoor swimming pools, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre, a meeting room, and limo/town car service. Event space at this hotel measures 9555 square feet (888 square metres) and includes a conference centre. Spa services, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Grand Hotel Tien Shan. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 4-star Almaty hotel is smoke free.

Guests are served a free buffet breakfast daily from 6 AM to 10:30 AM.
Restaurant Nauryz – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Kezdesu – This lobby lounge specialises in international cuisine. Open 24 hours.
L Fame Lounge and Leisure – This café specialises in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Cigar Club – This bar specialises in international cuisine and only serves dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cigar Club
  • Kezdesu
  • L Fame Lounge and Leisure
  • Restaurant Nauryz

Things to do

  • 2 indoor pools
  • Full-service spa
  • Gym
  • Piano
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 2 indoor pools
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (9,555 square foot of space)
  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Sauna
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • Area rugs in room
  • No lift

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 100-cm smart TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 100 per cent of room rate

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for KZT 10000.0 per day.
  • Cots (infant beds) are available for KZT 5000.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: KZT 8000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: 100 per cent of room rate (subject to availability)
  • Crib (infant bed) fee: KZT 5000.0 per day
  • Rollaway bed fee: KZT 10000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Grand Hotel Tien Shan offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
Property Registration Number 5620286
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grand Hotel Tien Shan
Grand Hotel Tien Shan Almaty
Grand Tien Shan
Grand Tien Shan Almaty
Grand Tien Shan Hotel
Grand Hotel Tien Shan Hotel
Grand Hotel Tien Shan Almaty
Grand Hotel Tien Shan Hotel Almaty

Grand Hotel Tien Shan Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 155 out of 330 reviews
Rating 8 - Good. 118 out of 330 reviews
Rating 6 - Okay. 38 out of 330 reviews
Rating 4 - Poor. 12 out of 330 reviews
Rating 2 - Terrible. 7 out of 330 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Loida Cargason

Liked: Cleanliness, amenities, property conditions & facilities
Yes! Worth the money I paid for. Breakfast was excellent! No complaints.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Burke

Liked: Cleanliness, staff & service, room comfort
Good breakfast
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

kee cheol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good locations and easy access to popular places
Stayed 1 night in Oct 2025
Verified

8/10 Good

Gaurav

Liked: Cleanliness, staff & service, property conditions & facilities
Property is located in a beautiful area, staff is courteous, breakfast is great
Stayed 5 nights in Apr 2025
Verified

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent! SPA is highly recommended
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Darya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and close to all the main city spots
Stayed 4 nights in Jul 2024
Verified

8/10 Good

Per

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near metro, Hotel breakfast really good. Staff professional and kind.
Stayed 8 nights in Aug 2025
Verified

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean hotel and professional staff.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Dharamvir Singh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tourist friendly hotel with amazing staff

Amazing and centrally located with superb breakfast and staff support.
Stayed 5 nights in May 2023
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Good clean hotel, large room, and friendly service from the staff.
Stayed 3 nights in Jul 2022
Verified

8/10 Good

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
We stayed on the ground floor away from the road and it was really quiet. The breakfast was ok for a small hotel. We found the hotel comfortable.We did have a safe problem, which wasn’t fixed, but we did only stay 2 nights.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with friendly helpful staff who spoke gòod English
Stayed 4 nights in Jul 2024
Verified

10/10 Excellent

Bernard Alexandre Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Good location, friendly staff, nice rooms. I strongly recommend this hotel and I will stay here next time again
Stayed 2 nights in Apr 2024
Verified

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, very clean and well looked after. Restaurant was good, and very good pool/spa facilities. Staff were polite and helpful. Excellent central location and nice safe area (solo woman traveler). Air conditioning did not work very well, would have given 5 stars otherwise.
Stayed 7 nights in Apr 2025
Verified

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is excellent and centrally located close to all amenities. The Spa and pool were a great benefit in a cool atmosphere
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautifully decorated with local art. The pool was peaceful and beautiful.
Stayed 1 night in Mar 2024
Verified

6/10 Okay

Eric

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Ok
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay!

Great property. Excellent breakfasts. Helpful staff. Awesome spa.
Stayed 2 nights in May 2023
Verified

10/10 Excellent

jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff in reception especial when checking out the 29of March. Over all good hotel with spa pools and good location.
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitable place
Stayed 10 nights in Aug 2023
Verified

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As mentioned by other travellers, the property might seems dated, but at the same time it is very well maintained and extremely clean.
Stayed 6 nights in May 2023
Verified

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

A lovely, clean hotel in the city centre. Rooms are comfortable. Easily accessible to all the main sights. I didn't eat in the hotel restaurant but there are lots of food options locally.
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Paramveer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet place. Staff was so nice and smiling. Housekeeping staff was also very attentive of their duties. All in all , I recommend this place to stay in Almaty.
Stayed 8 nights in Sep 2023
Verified

10/10 Excellent

Shawn

Older style but elegantly cared for. Very comfortable. We enjoyed our stay tremendously.
Stayed 2 nights in Oct 2023
Verified

8/10 Good

Amay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a European charm and is at close proximity to popular cafes/parks/stores/tourist attractions. However in summer time (April) the air-conditioning wasn't as effective in our room.
Stayed 3 nights in Apr 2025