4/10 Poor
Greg, Murrieta
Travelled with partner
24 Aug 2025
The staff is excellent and very courteous. The facilities are a mess. Our room was missing baseboard in the bathroom for mold and mildew to penetrate bc the wall was broken apart and it could not be cleaned, bathroom door wouldn’t shut from being painted multiple times, bathtub grout was missing and stained, hallways were dank and smelly, fire doors which were labeled “keep closed” were propped open and some broken, door to outside on side of building was not working well and the deadbolt was thrown so the door wouldn’t close, allowing unauthorized access at any time. The outside of the building was crumbling. There were cracked tiles in common areas along with carpet edge either missing or loose. Loose railing by the breakfast lounge along with loose and broken tiles on the stairs. Spa taped off and out of service. Ice maker out of service. Seriously, just take a normal look around and there is sloppy renovations and tile work, gapping toilet paper holders with paint all over them. We almost left for another hotel, but everything in the area was booked. I heard other guests complain as well. We had planned on making this hotel our home base while visiting local family. There are things that simply should not be ignored and they are being ignored. Sorry, wish I could say it was better for the sake of their hardworking employees.
Greg
Stayed 6 nights in Aug 2025
































