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De Keyser Hotel

4.0 star property

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Photo gallery for De Keyser Hotel

Interior entrance
Lobby sitting area
View from property
Lobby
Superior Double or Twin Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Laundry
  • Air conditioning

Explore the area

Map
De Keyserlei 66 - 70, Antwerp, 2018
  • Antwerp Zoo
    ‪1 min walk‬
  • Antwerp Market Square
    ‪19 min walk‬
  • Sportpaleis
    ‪6 min drive‬
  • Antwerp (ANR-Antwerp Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Double or Twin Room

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Double or Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double or Twin Room

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Suite

Deluxe Suite | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Suite

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

De Keyser Hotel

Central hotel connected to a shopping centre in Antwerp with a restaurant
A restaurant, a bar/lounge and a business centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include conference space, dry cleaning and laundry facilities.
De Keyser Hotel offers 123 accommodations with minibars and a safe. 40-inch LCD televisions come with satellite channels.

Bathrooms include a combined bath/shower unit and hairdryers. This Antwerp hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they enjoy the overall property condition at De Keyser Hotel. During your stay, you'll be connected to a shopping centre and just a quick walk from Antwerp Zoo. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Just a 5-minute walk from Antwerp Zoo and 7 minutes by car from Antwerp Market Square
  • Airport shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room.

WiFi is free in public spaces. Event space at this hotel measures 1615 square feet (150 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at the business-friendly De Keyser Hotel. An airport shuttle at scheduled times is available for a fee.

This 4-star Antwerp hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 8:00 AM to 10:30 AM.
Emerald – This bar serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

Dutch, English, French, German, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Offsite parking available from 7:00 AM to 11:00 PM (EUR 23 per day)
  • Return airport shuttle (surcharge) from 6:00 AM to 11:00 PM at scheduled times

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; EUR 20 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Emerald

Things to do

  • Piano
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,615 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • In a state park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.97 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 20.00 per person
  • Airport shuttle fee: EUR 11 per person (one way)
  • Airport shuttle fee per child: EUR 11.00 (one way), (from 2 to 11 years old)
  • Nearby parking fee: EUR 23 per day (98 ft away; open 7:00 AM to 11:00 PM)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
De Keyser Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

National rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 4 stars.

Property is also known as

De Keyser
De Keyser Antwerp
De Keyser Hotel
De Keyser Hotel Antwerp
Hotel Keyser
Alfa De Keyser Antwerp
Hotel Alfa De Keyser
Keyser Hotel Antwerp
Keyser Hotel
Keyser Antwerp
De Keyser Hotel Hotel
De Keyser Hotel Antwerp
De Keyser Hotel Hotel Antwerp

De Keyser Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 200 out of 1000 reviews
Rating 8 - Good. 429 out of 1000 reviews
Rating 6 - Okay. 242 out of 1000 reviews
Rating 4 - Poor. 95 out of 1000 reviews
Rating 2 - Terrible. 34 out of 1000 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Elaine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I have stayed here a few times the staff are friendly and it's close to the train station and convenient for my needs as I'm not so mobile as I used to be. There were no tea/coffee making facilities in the room. On phoning reception I was to they didn't have any. However when I spoke to a different concierge the next day I was provided with the tea/coffee making things I needed. There was a safe in the room, however this didn't work. I mentioned this again to reception. But nothing was done the whole we we were there. The convenience of the station and the closeness to the diamond district mean it's idea for me but I would probably look at a different hotel for my next visit to Antwerp
Stayed 5 nights in Feb 2025

6/10 Okay

aran, ramat gen

Disliked: Staff & service
staff at reception was unprofeasional made few times mistakes which was inconvinient.
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveller

Business traveller
Disliked: Room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Eiji

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Ibrahim

Business traveller
Liked: Property conditions & facilities
Disliked: Amenities
I lost my passport whilst staying there but the staff wasnt supportive.They couldn't help by checking the cctv in the hotel to see if someone access my room
Stayed 1 night in Nov 2024

10/10 Excellent

ara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

James

Stayed 1 night in Apr 2024

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Andriy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Jun 2024

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Close rmto train station
Stayed 2 nights in May 2024

4/10 Poor

Jason

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Overpromised Hotel

If I got a reservation in a two star hotel and it was like my stay, I would have been pleasantly happy with the quality of the trip. The AC was flaky, the control panel was broken, the TV remote was missing, the pillow (one per person) was shockingly uncomfortable (worse than my ten dollar pillow from Action), and the beds themselves had poor quality sheets. The lights as well did not work in most of the room, and we were only offered one key which seems low. Through Hotels.com, I got a deal for 45% off one of the rooms to stay here – for what I paid, it was very much worth it. However, there were no "4 star hotel" amenities or accommodations in sight, and we were not told about any if there were. Having a restaurant alone does not earn you four stars, though I cannot attest to the quality of the breakfast as we left before that. The service was good, at least. For summary: if I had these same conditions in a two star hotel, I would feel right at home. But being promised a four star hotel and receiving what I did does not seem sufficient. I would never ask for or take a refund, as we enjoyed our stay in Antwerp.
Stayed 1 night in May 2024

6/10 Okay

Paul

Disliked: Staff & service, property conditions & facilities, room comfort

Well below standard.

Excellent breakfast. The rest not so good. Aircon not working - flashing an error which couldn’t be switched off. Reception said they controlled temperature, but it was very cold in the mornings. Hot water only lukewarm at 06:00. Bedside light not working. Shaving mirror light not working. Kettle, tea & milk provided, but not coffee or sugar. Bed had large dip at one side where it was starting to collapse. Then locked out of room on last morning after breakfast and had to return to reception to get key card reset - receptionist error. Absolutely no way is this a 4* hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

RECOMMEND BREAKFAST W/STAY

I HIGHLY recommend getting the breakfast included with your stay it was OUTSTANDING.
Stayed 5 nights in Feb 2024

2/10 Terrible

Scott

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Ramesh

Disliked: Cleanliness, property conditions & facilities
Dirty carpets. Air conditioning poor. Was hot. Staff not flexible to checkin earlier. Breakfast was good
Stayed 1 night in Dec 2023

10/10 Excellent

weslley

Stayed 1 night in Nov 2023

10/10 Excellent

weslley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location and breakfast is excellent

The breakfast was excellent! Lots of choices. The room is big and bed is comfortable. Location is in the heart of the city.
Stayed 1 night in Sep 2023

2/10 Terrible

Mohamed

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nothing to say

Hello That hotel it’s not 4 star hotel it’s like 2 star Room’s are not good sorry to say that
Stayed 3 nights in Sep 2023

10/10 Excellent

Leanne, Victoria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is very close to central train station and lots of food options within walking distance. We opted for china town and found an excellent restaurant. The room facing the street wasn’t a quiet as we’d hoped and they put us in a room on the inner side. It was much quieter, although the first room was much nicer, since it had been updated recently, this one was still nice.
Stayed 1 night in Jun 2023

8/10 Good

Peter, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Picture use for ad is central station on Antwerp, nothing to do with the hotel. Everything in my room is in very good condition except the mattress. (Should have new one). Breakfast is good. Staff in restaurant are nice and pleasant but not front desk. Location is excellent. 2 min walk to central station.
Stayed 2 nights in Apr 2023

4/10 Poor

Elena

Disliked: Cleanliness, property conditions & facilities
This hotel can not be 4* property as it was sold to me. It can not even be 3* property, or any stars. It is dirty filthy, uncomfortable bed, cheap linen, corridors, shabby bathroom, horrible breakfast, - the dining room was so small - it could not take even half of the tourists. one the receptionist was so rude! Never again and don ot recommend
Stayed 2 nights in Feb 2023

4/10 Poor

Elena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I can nit believe this property is marketed as 4* hotel it is not even a 3* hotel level. There is no stars there at all. Shabby carpets with spots, cracks in the bathroom, uncomfortable bed, inadequate breakfast, small overcrowded breakfast room. Never again! Rude man 24 th Feb evening check- in! This kind of man can o my be in horror movie. On the other days the receptionists were ok.
Stayed 1 night in Feb 2023

4/10 Poor

Michel

Disliked: Cleanliness, amenities, property conditions & facilities
The location is amazing but the hotel is a pain. I had to change the room. Aircon wasnot working and the room temperature was 5. The second room the aircon had noises and they had sensor lights in room every time u move it turns on even in the middle of the night. You can hear everything happening in rooms next to you and above u. The only thing good is staff are friendly and good location.