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Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG

Exterior
Interior
Interior
Free daily continental breakfast
Interior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet-friendly
  • Pool
  • Gym
  • Housekeeping

Explore the area

View in a map
12 Rocky Ridge Road, Asheville, NC, 28806
  • Asheville Outlets
    ‪2 min walk‬
  • Biltmore Estate
    ‪8 min drive‬
  • The Orange Peel
    ‪9 min drive‬
  • Asheville, NC (AVL-Asheville Regional)
    ‪11 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Ground Floor

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed, Ground Floor

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Jetted Tub

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Jetted Tub

8.8 out of 10
Excellent
(3 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(32 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(97 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(12 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking (Accessible Tub)

Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking (Accessible Tub) | In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking (Accessible Tub)

9.4 out of 10
Exceptional
(28 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Roll-in Shower, Non Smoking (Roll-In Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Roll-in Shower, Non Smoking (Roll-In Shower)

8.4 out of 10
Very good
(5 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG

Hotel with free breakfast, a quick walk to Asheville Outlets
A 24-hour fitness centre, Access to hot tub and a seasonal outdoor pool are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and dry cleaning are on-site.
Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG offers 108 air-conditioned accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas and includes sofa beds. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

A seasonal outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG. During your stay, you're just a quick walk from Asheville Outlets. Enjoy features like free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the breakfast and the helpful staff
  • Just a 2-minute drive from Asheville Outlets and 6 minutes from North Carolina Arboretum
  • Pets welcome for a fee
Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG offers its guests a seasonal outdoor pool, Access to hot tub, and a 24-hour fitness centre. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business centre and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 700 square feet (65 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG. Free self parking is available.

This Asheville hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Hot tub
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 700 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lift (122 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Parking for buses, RVs, or other large vehicles is not available at this property.

Access methods

Staffed front desk

Pets

  • Pets: USD 30.00 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10 AM to 10 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Asheville-Biltmore Square
Holiday Inn Express Hotel Asheville-Biltmore Square
Holiday Inn Express Hotel Suites Asheville Outlets
Holiday Inn Express Suites Asheville SW Outlet Ctr Area
Holiday Inn Express Hotel Suites Asheville Biltmore Square
Holiday Inn Express Suites Asheville SW Outlet Ctr Area by IHG
Holiday Inn Express Hotel Suites Asheville Outlets an IHG Hotel

Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 679 out of 1007 reviews
Rating 8 - Good. 240 out of 1007 reviews
Rating 6 - Okay. 52 out of 1007 reviews
Rating 4 - Poor. 25 out of 1007 reviews
Rating 2 - Terrible. 11 out of 1007 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time. Maybe have the continental breakfast later than 9:30. But it was a great place overall.
Stayed 2 nights in May 2025

8/10 Good

Tamra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Quiet, seems to be constantly repairing something. Parking is somewhat limited.
Stayed 4 nights in May 2025

8/10 Good

Rhyan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jefri was there ready to greet guests. He went out of his way to check for us to see if a room was available before check in time without any complaints. He indeed was able to give us a room 3 hours before check out. The staff was really nice.
Stayed 2 nights in May 2025

8/10 Good

sandra

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Everything was fine but the noise at night could be a bit disturbing. The doors close loudly in the halls. Check in and out was great with staff very kind and courteous. Overall, we had a good stay.
Stayed 2 nights in May 2025

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It had an outdoor pool and inside hot tub. The people in the lobby were very nice and went above and beyond. Now days that’s hard to find.
Stayed 1 night in May 2025

6/10 Okay

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was not what we expected. The orange juice machine was not working. The pancake machine was not working. Very little selection. The coffee was weak. The people working did not really know what to do.
Stayed 1 night in May 2025

8/10 Good

Nancy

Stayed 1 night in May 2025

6/10 Okay

Seth

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Pool was closed, nothing noting that online or during booking. One of the 2 elevators doesn’t work. And we had to get new keys 4 times due to them not working once we go to our room on the 4th floor.
Stayed 2 nights in May 2025

8/10 Good

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Some construction going on, I know that can’t be helped. Looked a little dated and to get in and out was difficult but the people were great. Elizabeth esp. she took the time to make sure all my questions were answered , addressed and taken care of.
Stayed 1 night in May 2025

8/10 Good

Kim

Liked: Staff & service
Stayed 2 nights in May 2025

8/10 Good

La Toya

Travelled with family
Liked: Cleanliness, staff & service

Wonderful weekend with my daughter and mother

Everyone was very nice and professional. Beds were comfy area was decent.
Stayed 2 nights in May 2025

10/10 Excellent

Jerome, Woodbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Measured up to expectations of the quality expected of its brand name. That's why we stay here. Not disappointed.
Stayed 2 nights in Apr 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well maintained, clean and spacious. Staff is friendly and helpful and breakfast is always very nicely prepared.
Stayed 3 nights in May 2025

10/10 Excellent

kathie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Brenda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Justin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very nice and close to several restaurants and the oitlet mall is across the street.
Stayed 1 night in Apr 2025

10/10 Excellent

Charlotte

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and convenient. Will be back.
Stayed 1 night in Apr 2025

6/10 Okay

Mariah

Liked: Staff & service
Facility felt old, especially the room. Gym treadmill and elliptical were down. Breakfast was well done and had plenty of options.
Stayed 1 night in Apr 2025

8/10 Good

Yolanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Close to downtown ashville
Stayed 2 nights in Mar 2025

10/10 Excellent

Kristin

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff.
Stayed 1 night in Mar 2025

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk and breakfast staff were amazing, kind, and hard working. The cleaning crew did a good job as well. Everything was tidy and well kept. The breakfast was the best we’ve had at at continental with the coolest pancake maker machine! The hotel is a little outdated and the 4th floor reeks of smoke but the beds were comfy and clean and we had no issues.
Stayed 5 nights in Feb 2025

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

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