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Balmoral Arms

4.0 star property

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Photo gallery for Balmoral Arms

Fireplace
Bar (on property)
View from room
Reception
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Pet-friendly

Explore the area

View in a map
13-15 Victoria Road, Ballater, Scotland, AB35 5RA
  • Place, Ballater Library
    ‪3 min walk‬
  • Place, Ballater Golf Club
    ‪3 min walk‬
  • Place, Balmoral Castle
    ‪12 min drive‬

Room options

View all photos for Classic Double Room

Desk, laptop workspace, iron/ironing board, bed sheets

Classic Double Room

9.4 out of 10
Exceptional
(9 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Desk, laptop workspace, iron/ironing board, bed sheets

Classic Twin Room

9.4 out of 10
Exceptional
(3 reviews)
  • 12 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Cosy Double Room

Desk, laptop workspace, iron/ironing board, bed sheets

Cosy Double Room

9.6 out of 10
Exceptional
(4 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic King Room

Desk, laptop workspace, iron/ironing board, bed sheets

Classic King Room

8.4 out of 10
Very good
(6 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic King/Twin Room

Desk, laptop workspace, iron/ironing board, bed sheets

Classic King/Twin Room

8.6 out of 10
Excellent
(4 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Feature Double/King

Feature Double/King | Desk, laptop workspace, iron/ironing board, bed sheets

Feature Double/King

9.0 out of 10
Wonderful
(2 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Desk, laptop workspace, iron/ironing board, bed sheets

Junior Suite

  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Suite

Premium Suite | Desk, laptop workspace, iron/ironing board, bed sheets

Premium Suite

  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Balmoral Arms

Hotel with free parking, steps from Ballater Golf Club
Along with a restaurant, this smoke-free hotel has a bar/lounge and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk and a reception hall are on-site.
Balmoral Arms offers 46 accommodations with coffee/tea makers and free toiletries. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
Our customers tell us that they can't get enough of the helpful staff at Balmoral Arms. During your stay, you're just a quick walk from Ballater Golf Club. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy local cuisine while dining at The Dining Room
  • Full breakfast served weekends for a fee
  • Services include a concierge and luggage storage
  • Steps from Ballater Golf Club and 9 minutes by car from Cairngorms National Park
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Self parking is free.

This 4-star Ballater hotel is smoke free.

For a fee, guests can enjoy a full breakfast on weekends from 7:00 AM and 9:30 AM.
The Dining Room – This restaurant specialises in local cuisine and serves breakfast, lunch and dinner.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Weekend full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 20 to 20 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Dining Room

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Desk
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 20 to 20 per person
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Deeside Ballater
Deeside Inn
Deeside Inn Ballater
The Deeside Hotel Ballater
The Deeside Inn Ballater, Scotland
The Deeside Inn
Balmoral Arms Hotel
Balmoral Arms Ballater
Balmoral Arms Hotel Ballater

Reviews

Balmoral Arms Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 158 out of 307 reviews
Rating 8 - Good. 87 out of 307 reviews
Rating 6 - Okay. 43 out of 307 reviews
Rating 4 - Poor. 9 out of 307 reviews
Rating 2 - Terrible. 10 out of 307 reviews

Reviews

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding highlands Inn, wonderful meal, superb room and knowledgeable staff. I wish we had stayed longer!
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cozy and charming with a great restaurant and bar.
Stayed 1 night in Jul 2025

10/10 Excellent

Anick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Sabine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, friendly staff but the hot water did not get to our bathroom so we could not take a shower. We were told afterwards that there is a trick and that one should run faucet and shower hot faucet at the same time for 5 minutes to get the hot water going… The staff was really nice we changed room for personal reasons and they were quite accommodating and the breakfast was great.
Stayed 1 night in Jul 2025

6/10 Okay

Ann

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Did not meet expectations

The hotel did not have a lift or a car park. The check in was painful. The lady behind the desk was very slow and unhelpful. We tried to book breakfast and she said earliest available was 8.15 am. On morning went down at 8 am dining room very quiet so went in. Why not let us book earlier. The hairdryer did not work. She told us there were no others available. Asked to speak to a senior member of staff. He subsequently gave us a replacement hair dryer. Made to feel a nuisance by receptionist. The teapot was full of water from someone else. I asked for some extra milk and it was like getting blood from a stone. Same receptionist. Breakfast - when went in the fruit platter was decimated. The server admitted they had had a large group in but said there was another platter prepared in the kitchen. I waited and waited and had to ask again for them to put out more fruit which they did reluctantly.
Stayed 1 night in Jul 2025

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel right in the town near the river. Plenty of parking in a lot across the street. Good meals in the restaurant.
Stayed 1 night in May 2025

8/10 Good

Shelley

Liked: Cleanliness, property conditions & facilities
We had an unusual interaction with the reception staff when checking out, in that a member in our party was berated repeatedly for not advising the hotel about food allergies/sensitivities ahead of our stay. In fact the food allergies were communicated but apparently not passed along to the kitchen. Ao We think what happened is the chef reamed out the reception staff for not having advance warning, and then the reception staff in turn repeatedly berated us. The funny thing is that the chef came to our table for both meals and was quite lovely and accommodating, and the food was fine. It was just very odd.
Stayed 1 night in Jun 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Highly recommend! Gorgeous area.
Stayed 1 night in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely two night stay at the Balmoral Arms. Fiona in particular was a standout—warm and welcoming, and extremely helpful in assisting with dining reservations We hope to be back some day!
Stayed 2 nights in Jun 2025

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jun 2025

6/10 Okay

Deborah

Liked: Cleanliness, staff & service
Had a good sleep. The rooms are so small small bed & bathroom. Had breakfast which was very average
Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Stayed 2 nights in May 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay!
Stayed 2 nights in May 2025

10/10 Excellent

Alana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and super accommodating. Room was spacious and comfortable. Luggage assistance would help a lot though.
Stayed 1 night in May 2025

10/10 Excellent

Nancy, Pensacola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and charming hotel with a great bar. Several good restaurants nearby.
Stayed 2 nights in May 2025

8/10 Good

george

Liked: Property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Leila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and the restaurant was beautiful. The receptionist when we checked in was absolutley lovely and she gave us lots of recommendations. Unfortunately there was a lot of noise from people walking outside our rooms and opening the hallway doors all night and it was hard to sleep. The mattress and pillows were a bit too hard to be comfortable. The breakfast was overall ok, though the porridge was watery and our first pot of tea was at best lunewarm but the 2nd pot after our complaint was nice and hot.
Stayed 1 night in May 2025

6/10 Okay

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Would like better parking options
Stayed 1 night in May 2025

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel in Ballater. We enjoyed our stay there and the staff was wonderful.
Stayed 2 nights in May 2025

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

We recommend

Excellent service, friendly staff, good food.
Stayed 2 nights in May 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Slow service at breakfast
Stayed 1 night in May 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place to stay. We had dinner and breakfast at the hotel and both were excellent.
Stayed 1 night in May 2025