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Mercure Bristol Brigstow Hotel

4.0 star property

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Photo gallery for Mercure Bristol Brigstow Hotel

Exterior
Front of property
Classic Room, 2 Single Beds | Down duvets, in-room safe, desk, blackout curtains
Dock
Meeting facility

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Laundry

Explore the area

Map
5-7 Welsh Back, Queen Quay, Bristol, England, BS1 4SP
  • Bristol Hippodrome Theatre
    ‪6 min walk‬
  • Cabot Circus Shopping Centre
    ‪7 min walk‬
  • University of Bristol
    ‪8 min walk‬
  • Bristol (BRS-Bristol Intl.)
    ‪16 min drive‬

Room options

View all photos for Classic Room, 2 Single Beds

Classic Room, 2 Single Beds | Down duvets, in-room safe, desk, blackout curtains

Classic Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Down duvets, in-room safe, desk, blackout curtains

Superior Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen Bed

Down duvets, in-room safe, desk, blackout curtains

Classic Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Privilege, Room, 1 Queen Bed

Privilege, Room, 1 Queen Bed | Down duvets, in-room safe, desk, blackout curtains

Privilege, Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Mercure Bristol Brigstow Hotel

Riverwalk hotel with 24-hour front desk and restaurant
This hotel features a restaurant, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a conference centre, coffee/tea in a common area and 24-hour room service. Change of towels is available on request
Mercure Bristol Brigstow Hotel offers 116 accommodations with MP3 docking stations and a safe. Beds feature down duvets. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. 33-inch flat-screen televisions come with satellite channels. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

During your stay at Mercure Bristol Brigstow Hotel, you're just a quick walk from Bristol Hippodrome Theatre. Free WiFi in public areas, a restaurant and a bar are available.
  • Free WiFi
  • Enjoy Regional cuisine while dining at Ellipse
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Within a 10-minute walk of Bristol Hippodrome Theatre and Cabot Circus Shopping Centre
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 1324 square feet (123 square metres) and includes a conference centre. The business-friendly Mercure Bristol Brigstow Hotel also features multilingual staff, coffee/tea in common area, and concierge services.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 9:30 AM.
Ellipse – This restaurant specialises in Regional cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Late-night fare is available from 24-hour room service.

Languages

Dutch, English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking available (GBP 15 per night); discounts available

Food and drink

  • Daily full breakfast available 6:30 AM to 9:30 AM for a fee: GBP 12 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Ellipse

Things to do

  • TV in common areas

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Conference centre (1,324 square foot of space)
  • Meeting rooms

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 33-inch flat-screen TV with satellite channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 12 per person
  • Nearby parking fee: GBP 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Brigstow
Brigstow Bristol
Brigstow Bristol Hotel
Brigstow Mercure
Bristol Brigstow
Mercure Brigstow
Mercure Brigstow Hotel
Mercure Bristol Brigstow
Mercure Bristol Brigstow Hotel
Mercure Hotel Brigstow
Accor Brigstow Bristol
Mercure Brigstow Bristol Hotel Bristol
Mercure Bristol
Mercure Bristol Brigstow
Mercure Bristol Brigstow Hotel Hotel
Mercure Bristol Brigstow Hotel Bristol
Mercure Bristol Brigstow Hotel Hotel Bristol

Mercure Bristol Brigstow Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 382 out of 1000 reviews
Rating 8 - Good. 459 out of 1000 reviews
Rating 6 - Okay. 103 out of 1000 reviews
Rating 4 - Poor. 37 out of 1000 reviews
Rating 2 - Terrible. 19 out of 1000 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Alexis

Stayed 1 night in Jul 2021

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

4/10 Poor

Lindsay

Stayed 1 night in Jul 2021

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never stay at this hotel, bed was broken, air conditioning broken, didn’t stay in the upgraded room we paid for. No tea or coffe facilities in the room, only one lift work, wasn’t offered anything help discount nothing at all. No cups in your room no kettle nothing. Paid for queen room , had a view of car park. Was a birthday night away. Stayed in room 309. Never ever again.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Great location, but noisy with window open even at 4am. Breakfast very disappointing just about warm. The toast was the hottest item!
Stayed 1 night in Jul 2021

4/10 Poor

Simon

Disliked: Cleanliness, staff & service, property conditions & facilities

average at best

not good value for money, and not great for families
Stayed 1 night in Jul 2021

4/10 Poor

Mark

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Overall the stay was ok. The location was good (very central for the city centre) and the staff were excellent - very friendly and helpful. The main issue was that during the recent heatwave the air conditioning was non existent so that the room was incredibly warm. This meant that it was virtually impossible to sleep at night (although we had a fan in our room which helped slightly).
Stayed 2 nights in Jul 2021

4/10 Poor

Julia

Stayed 1 night in Jul 2021

6/10 Okay

Neil

Liked: Cleanliness, staff & service

Good but needs some upgrades

Hotel is fine perfect location. The rooms would benefit from air conditioning as this made out sleep uncomfortable. Otherwise easy check in. Room clean and adequate. Parking cost £20 for NCP located behind the hotel as it has no on-site parking. Even with parking ‘validation’ by the hotel it was another £20 for this. I’m sure the hotel could agree for rates better than this.
Stayed 1 night in Jul 2021

4/10 Poor

SUET YAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

4/10 Poor

Marius

Stayed 1 night in Jul 2021

10/10 Excellent

Chris

Stayed 2 nights in Jul 2021

8/10 Good

DANIEL

Stayed 1 night in Jul 2021

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and very nice view from the room
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Tired and dated property which was badly maintained and cleaned. It fell below the mark for a 4 star hotel and we had a disappointing stay. Reception staff were all very friendly though and it is well located.
Stayed 2 nights in Jul 2021

2/10 Terrible

Joe

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Huge disappointment and waste of money!

We stayed at Mercure Bristol Brigstow for 1 night and unfortunately it was just awful. On arrival we were greeted by a member of staff who didn't seem very interested in being there. Once we received our key card we headed to the lifts...... When doing my research before booking this hotel I saw comments that the lifts were out of order, these reviews were from over 18 months ago and to my disappointment one of the lifts were still out of order!! The room itself was immaculate! It was clean, spacious and seemed very nice. However, we soon learnt that the air conditioning did not work and the room was boiling! In addition to this, there was a fan in the wardrobe so I assume they know of the issue. When the heat of the room became uncomfortable we decided to head to the hotel bar. On arrival we were greeted by yet another unenthusiastic member of staff who was not wearing a mask or social distancing who showed us to a table and when I asked for a bar menu he simply said 'we don't do bar menu's'. After a hot and sweaty nights sleep it was time for breakfast, which was yet again was disappointing. After checking out I headed to my car, which I parked in the NPC car park behind the hotel (the hotel's recommendation) only to find my car had been broken into and personal belongings stolen. I know this is not the fault of the hotel but when I went back to inform reception they simply said that it is a common occurrence. In conclusion, I would strongly suggest avoiding this hotel!
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the quality of room. The parking at NCP is a bit expensive at 19£ for 24 hrs.
Stayed 1 night in Jul 2021

6/10 Okay

Nick

Stayed 1 night in Jul 2021

10/10 Excellent

joanne

Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

6/10 Okay

Lee

Stayed 1 night in Jul 2021

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

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