It was a strange experience, with two stays in as many weekends (both legs of a Germany holiday), for three nights in total.
The first thing: there is no lift, and it astonishes me that in 2025 there are hotel rooms on the third floor (fourth if you are American) without a lift, and the hotel is classed as "four Stars".
Another negative was that the furniture and decoration appear tired, the whole place looks like it needs a overhaul.
The last thing I would like to mention is that, of the three receptionists, one (the blonde young woman) seemed to hate life, and me in it. The other two were very fine and helpful.
The second room, which was bigger, on the canal, and one floor below, was a much better experience and a much better value for money. The first room (last floor) was below expectation and below par.
The location is glorious, though, and the place, whilst tired, does have its charme.
I will stay again in the hotel only if I get a suitably low price for one of the finer rooms. To make a comparison, the Hotel Casselbergh, also a four star, is a world apart as far as luxury and experience are concerned, and I booked my room there two years ago at less than here, on the same day of the week as the canal room (Sunday to Monday).