2/10 Terrible
Helena
21 Nov 2025
I made a mistake when booking and didn’t change dates so it booked for the next day and then I couldn’t move or cancel because of cancellation policy. However it was a mistake and I've tried to correct right away calling the Hotel immediately and many times after and nobody ever answered. Tried to send messages in hotel website and nobody ever replied. Tried to send message via hotels.com and it wasn’t even possible - error message. Hotels.com customer service tried to reach the hotel and couldn’t. This never happened to me before with other hotels and I am really disappointed.
Helena
Stayed 1 night in Nov 2025


















