6/10 Okay
Michael
Travelled with family
20 Oct 2025
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I start by saying we have been to Cancun six times so we have a pretty accurate feel as compared to other areas. We have have stayed at another Dreams location and this was a very disappointing experience as compared to the other facilities.
The good. Nightly activities were very entertaining especially the fire show. The fact that the family room was two adjoining rooms with a door gave much needed privacy. The view from the room was amazing. I am not sure there could be a bad view from the location as most overlooked the ocean. The rooms were very modern and clean. The staff that cleaned the rooms did a phenomenal job. I don’t think we have ever had a nighty turn down service but it was also a very nice touch. The food at the reservation locations was overall pretty good. We visited the coffee shop daily. Was a nice touch that it was included in the package. The pool food restaurant and bar were also convenient and tasty.
The bad. I was angered daily by the preferred club option. Why should I pay an up charge for beach views, and almost any amenity? The buffet food option was just sub par food and slow service with little variety. Only one included pool. The beach was not good. Smelly, small, and limited seating. Don’t be deceived by 6 restaurants. You get 3 included and the buffet. This location also does not have blue water. The day activities were laughable. Spend a little extra and go to the Fives in Playa Del Carmen for great food, pools, beach
Michael
Stayed 6 nights in Oct 2025
