4/10 Poor
Verified traveller
24 Aug 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Don't believe him when they say the third and four
You stop by this hotel to verify that they had two floors that were no pets. We were assured at the front desk that the third and fourth floor did not allow pets. I have a severe allergy to pet dander. I ask and verified multiple times are you sure no pets are allowed on the 3rd and 4th floor, the clerk assured me that they do not allow pets on the 3rd and 4th floor. They gave me a price, I checked hotels.com, and hotels.com had a significantly lower price. So I booked it while we were at the hotel, went up to the desk once they received our reservation they put us on the fourth floor and again confirm that there were no pets on the 3rd and 4th floor. Around 8:00 that night I went downstairs to get something out of my vehicle, there was a large dog barking right across the hall from us It barked and barked and barked. I went down to the desk, and once again the clerk verified that the third and fourth floors were no pets. So I told her that there was one in a particular room as it barked and barked and barked. Her response to me was do I want to move? I replied to her, the question should be when are you going to move the dog off of the fourth floor where no pets are allowed. The day we checked out, two doors down, two golden labs came walking out of a room. So much for assurances that the third and fourth floor do not allow pets. This could have sent me into anaphylaxis shock, but we stayed in our room.
Verified traveller
Stayed 3 nights in Aug 2025