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SpringHill Suites Charlotte City Center

2.5 star property

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Photo gallery for SpringHill Suites Charlotte City Center

Meeting facility
Exterior
Lobby lounge
Banquet hall
Premium bedding, in-room safe, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Housekeeping
  • Parking available
  • Laundry

Explore the area

View in a map
311 East 5th Street, Charlotte, NC, 28202
  • Place, Spectrum Center
    ‪2 min walk‬
  • Place, Charlotte Convention Center
    ‪9 min walk‬
  • Place, Bank of America Stadium
    ‪15 min walk‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪13 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(121 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Non Smoking

32-inch Smart TV with satellite channels, TV, Netflix

Studio Suite, 2 Queen Beds, Non Smoking

9.4 out of 10
Exceptional
(92 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Studio, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Studio, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, in-room safe, desk, laptop workspace

Studio, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed (Hearing Accessible)

Premium bedding, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed (Hearing Accessible)

  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds (Hearing Accessible)

Premium bedding, in-room safe, desk, laptop workspace

Studio Suite, 2 Queen Beds (Hearing Accessible)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds

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About this property

SpringHill Suites Charlotte City Center

Hotel with free breakfast, steps from Spectrum Center
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, valet parking, coffee/tea in a common area and a business centre are on-site. Housekeeping is available on request.
SpringHill Suites Charlotte City Center offers 195 air-conditioned accommodations with a safe and coffee/tea makers. This accommodation has separate sitting areas and is furnished with twin sofa beds. Beds feature premium bedding. 32-inch Smart televisions come with premium satellite channels and Netflix. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower and hairdryers.

This Charlotte hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the free breakfast at SpringHill Suites Charlotte City Center. During your stay, you're just a quick walk from Spectrum Center. You'll find features such as free WiFi in public areas, plus a restaurant and a gym.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Valet parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the clean guestrooms
  • Steps from Spectrum Center and 5 minutes on foot from Bank of America Corporate Center
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi and wired Internet are free in public spaces.

A business centre and meeting rooms are available. Event space at this hotel measures 4090 square feet (380 square metres) and includes conference space. A fitness centre, a vending machine, and coffee/tea in common area are also featured at the business-friendly SpringHill Suites Charlotte City Center. For a fee, parking is available.

This Charlotte hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.
Uptown Bar – This bar only serves light fare.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 40 per night; includes in/out privileges)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Uptown Bar

Things to do

  • Gym

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 4,090 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Grab bar in shower (86 centimetre high)
  • Grab bar near toilet (91 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (84 centimetre high)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • 16 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Twin sofa bed

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch smart TV with premium cable/satellite channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 40 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

SpringHill Suites Marriott Charlotte Uptown Hotel
SpringHill Suites Marriott Uptown Hotel
SpringHill Suites Marriott Charlotte Uptown
SpringHill Suites Marriott Charlotte Uptown Hotel
SpringHill Suites Marriott Uptown Hotel
SpringHill Suites Marriott Charlotte Uptown
SpringHill Suites Marriott Uptown
Hotel SpringHill Suites by Marriott Charlotte Uptown Charlotte
Charlotte SpringHill Suites by Marriott Charlotte Uptown Hotel
Hotel SpringHill Suites by Marriott Charlotte Uptown
SpringHill Suites by Marriott Charlotte Uptown Charlotte
SpringHill Suites Charlotte City Center Hotel
SpringHill Suites by Marriott Charlotte Uptown
SpringHill Suites Charlotte City Center Charlotte
SpringHill Suites Charlotte City Center Hotel Charlotte

SpringHill Suites Charlotte City Center Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 772 out of 1097 reviews
Rating 8 - Good. 196 out of 1097 reviews
Rating 6 - Okay. 60 out of 1097 reviews
Rating 4 - Poor. 33 out of 1097 reviews
Rating 2 - Terrible. 36 out of 1097 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Margaret

Stayed 1 night in Aug 2025

10/10 Excellent

Lucille

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived early and was able to check in before 3 pm and what I didn’t like was the tv had to be unplugged to get the sound.
Stayed 3 nights in Jul 2025

10/10 Excellent

Aisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Sedrick

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance from restaurants and convention center
Stayed 5 nights in Jul 2025

10/10 Excellent

Meaghan

Stayed 1 night in Jul 2025

4/10 Poor

Antwon

Stayed 1 night in Apr 2025

10/10 Excellent

Jonah

Travelled with family and small children
Wonder please
Stayed 2 nights in Jul 2025

10/10 Excellent

Deja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place, parking could be better/ more affordable.
Stayed 1 night in Jul 2025

4/10 Poor

Willie

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Will not stay there again, I am still waiting for a receipt from the hotel, did not know they were taking $50.00 each night and put it on hold until 3 to 5 business days. Check in was not good.checking out was worse, I ask for a receipt, he said he could not print one they were doing a audit, I was trying to check out early, the night before I tried to check out, they said I could check out at 4:00 am,did not happen.
Stayed 3 nights in Jul 2025

10/10 Excellent

Brittany

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent property and value

Great property. Convenient to convention center, light rail, and restaurants. Very comfortable room. Great shower. Good bathroom lighting.
Stayed 3 nights in Jul 2025

10/10 Excellent

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2025

8/10 Good

Hanna B

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Train bells all the time
Stayed 4 nights in Jul 2025

10/10 Excellent

Samantha

Travelled with group
They let us get in early to our room rather than storing our luggage - such amazing staff!
Stayed 4 nights in Jul 2025

10/10 Excellent

Kymberly

Business traveller
Liked: Amenities
Always a great stay!
Stayed 2 nights in Jul 2025

8/10 Good

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. Had a hard time trying to find my girl a parking spot.
Stayed 1 night in Jul 2025

10/10 Excellent

Gerald, Mesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2025

10/10 Excellent

Angelin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall wonderful experience
Stayed 3 nights in Jul 2025

10/10 Excellent

Cassi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at this property! Our only issue was the cost of parking/valet and this was due to our lack of research before staying in this type of city area. We didn’t expect to pay so much for parking but the hotel was clean, nice staff and the complementary breakfast was good!
Stayed 3 nights in Jul 2025

8/10 Good

Crystal

Liked: Staff & service, property conditions & facilities
$40/night for parking is wild! Though parking staff was very nice! On Saturday, there was only waffles and
Stayed 4 nights in Jul 2025

10/10 Excellent

Anikka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great! The breakfast area gets congested and dirty during the weekend morning rush bust that’s to be expected. The hotel common areas were kept tidy and our room was clean. There was some construction going on around the outside and we were steps from the tram so there was lots of noise from it running through the city 24/7. Other than that we were steps away from great restaurants and night life. If you want great recommendations ask the OG in Valet. He has all the details
Stayed 3 nights in Jul 2025

10/10 Excellent

Jarvis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Christine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice but I guess what out on parking they tell you one price and charge more.
Stayed 1 night in Jul 2025

10/10 Excellent

tiffany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and close to a lot of restaurants.
Stayed 3 nights in Jul 2025

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, clean and new
Stayed 1 night in Jul 2025

10/10 Excellent

Cpurtney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 3 nights in Jul 2025