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The Queen at Chester Hotel, BW Premier Collection

4.0 star property

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Photo gallery for The Queen at Chester Hotel, BW Premier Collection

Front of property
Lounge
Lounge
Family Room, 2 Double Beds, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Bar
  • Parking available
  • Pet-friendly

Explore the area

Map
City Rd, Chester, England, CH1 3AH
  • Chester Cathedral
    ‪13 min walk‬
  • Chester City Walls
    ‪13 min walk‬
  • Chester Racecourse
    ‪3 min drive‬
  • Chester (CEG-Hawarden)
    ‪13 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Single Beds, Non Smoking (Shower Only)

Combined shower/bathtub, hair dryer, towels, soap

Executive Room, 2 Single Beds, Non Smoking (Shower Only)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only) | 1 bedroom, desk, iron/ironing board, free WiFi

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 2 Single Beds, Non Smoking

8.0 out of 10
Very good
(12 reviews)
  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(47 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Junior Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed) | 1 bedroom, desk, iron/ironing board, free WiFi

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room) | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking (Small Room)

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Deluxe Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Family Room, 2 Double Beds, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Double Room

1 bedroom, desk, iron/ironing board, free WiFi

Classic Double Room

  • Sleeps 2
  • 1 Double Bed

Junior King Suite-Non-Smoking

  • Sleeps 2
  • 1 King Bed

Classic Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Suite

1 bedroom, desk, iron/ironing board, free WiFi

Suite

  • Sleeps 2
  • 1 King Bed

1 Double Bed, Non-Smoking, Deluxe Room

  • Sleeps 2
  • 1 Double Bed

Executive Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for 2 Double Beds, Non-Smoking, Family Room

Bathroom | Combined shower/bathtub, hair dryer, towels, soap

2 Double Beds, Non-Smoking, Family Room

  • Sleeps 2
  • 2 Double Beds

1 Double Bed, Non-Smoking, Small Room

  • Sleeps 2
  • 1 Double Bed

1 Double Bed, Non-Smoking, Superior Room, Sofabed For One Person

  • Sleeps 2
  • 1 Single Sofa Bed and 1 Double Bed

Classic Family

  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

Classic Single

  • Sleeps 1
  • 1 Single Bed

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Exterior

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  • Breakfast included
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  • Free WiFi
4.4 out of 5, Excellent, (1902)
The price is €93
for 1 room
includes taxes & fees
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About this property

The Queen at Chester Hotel, BW Premier Collection

Victorian hotel with 24-hour front desk and restaurant
A restaurant, a bar/lounge and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service and a business centre are on-site.
The Queen at Chester Hotel, BW Premier Collection offers 218 air-conditioned accommodations with coffee/tea makers and a hairdryer. Digital televisions are provided. Bathrooms include a combined bath/shower unit.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

The breakfast at The Queen at Chester Hotel, BW Premier Collection gets high marks from our customers. During your stay, you're just a quick walk from Grosvenor Park. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • To-go breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests really like the accommodation for the overall comfort and cleanliness
  • Just a 2-minute drive from Chester City Walls and a few minutes from Chester Racecourse
  • Pets welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

Public spaces have free WiFi and wired Internet. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly The Queen at Chester Hotel, BW Premier Collection. Parking is available for a fee.

This Victorian Chester hotel is smoke free.

For a fee, guests can enjoy a to-go breakfast daily from 6:30 AM to 9:30 AM.
Kings Quarters – This restaurant serves breakfast and dinner.
Cocktail Bar – On-site restaurant. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

English, Hindi, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Uncovered parking on site (GBP 15 per night)

Food and drink

  • Daily breakfast to-go available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cocktail Bar
  • Kings Quarters

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 50.00 per pet, per day
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30 per night.
  • Cots (infant beds) are available for GBP 15.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately GBP 16.95 per person
  • Uncovered self-parking fee: GBP 15 per night
  • Pet fee: GBP 50.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester

The Queen at Chester Hotel, BW Premier Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 541 out of 1000 reviews
Rating 8 - Good. 266 out of 1000 reviews
Rating 6 - Okay. 115 out of 1000 reviews
Rating 4 - Poor. 49 out of 1000 reviews
Rating 2 - Terrible. 29 out of 1000 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Anam

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2025

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, very clean and comfortable. Bar area well kept, breakfast offering really good as well. Well situated for walk into city (about 15mins). Parking to the side of the hotel really good
Stayed 1 night in Apr 2025

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Perry

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location, helpful and friendly staff. Rooms are in no way soundproof which coupled with creaky floors above the room,in the room and the corridors outside the room made for a restless stay.
Stayed 2 nights in Apr 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mind the gap

Only one slight problem with the door to room 221 at the Queen Hotel in Chester in that it does not fully shut automatically and one has to give it a pull to fully shut it when leaving the room
Stayed 3 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Douglas

Liked: Staff & service, property conditions & facilities
Reception staff were particularly efficient and friendly
Stayed 2 nights in Apr 2025

10/10 Excellent

Gareth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal for Business

Excellent Service. Ideal location next to train station. Todd to a very high standard.
Stayed 1 night in Apr 2025

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Another great visit to this very convenient hotel The staff are great especially the barman Jason
Stayed 1 night in Apr 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Ray, Merthyr Tydfil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival the room was not an executive room the air con control wouldn't respond due to wear,also the lights in the shower were faulty & the final straw was the safe didn't operate. On complaining the Manager move use to a suite which was exceptional but the only criticism of the suite was a 7 in the morning the downstairs speakers from the restaurant were clearly heard in the room I suppose the £5M upgrade forgot that small item of sound proofing. I certainly would have expected a refund having paid for that room but this is for people that would worry about a lie in otherwise the staff were excellent. Thank you to the person on duty for sorting it out.
Stayed 1 night in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Tony

Stayed 2 nights in Mar 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay.
Stayed 1 night in Feb 2025

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Charlene

Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Staff bent over backwards to cater to our needs which had changed since first booking. All staff very friendly and efficient. Would definitely stay again.
Stayed 3 nights in Mar 2025

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Hotel

Hotel was lovely, staff were very helpful. A bit of confusion caused on check in. As registration forms were already filled in prior to arrival. However, not a big inconvenience. Rooms were tidy, and clean. Same price for all rooms. But no water, milk or sugar given in one. Reception was able to rectify efficiently. Rooms were cosy, and beds comfortable. Overall, an enjoyable night away.
Stayed 1 night in Mar 2025

10/10 Excellent

Richard, Blackpool

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel ideal for our train journey and less than 10 minutes walk to city centre. Can’t wait to stay again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, comfortable and convenient

Perfect spot just opposite Chester station and a short walk into the town for shops and restaurants. Our room was very clean and spacious. The staff were friendly.
Stayed 1 night in Mar 2025

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025