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Hotel Casa Blanca

2.5 star property
VIP Access

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Interior
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Deluxe Double Room, 2 Queen Beds, Garden View | Egyptian cotton sheets, premium bedding, down duvets
Garden

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
A. Álvaro Obregón No 312 Col. Centro, entre Rafael E. Melgar y Emiliano Zapata, Chetumal, QROO, 77000
  • Place, Palacio Municipal De Othon P. Blanco
    ‪1 min walk‬
  • Place, Explanada de la Bandera
    ‪11 min walk‬
  • Place, Museum of Maya Culture
    ‪19 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪5 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Double Room, 2 Queen Beds, Garden View

Deluxe Double Room, 2 Queen Beds, Garden View | Egyptian cotton sheets, premium bedding, down duvets

Deluxe Double Room, 2 Queen Beds, Garden View

9.0 out of 10
Wonderful
(13 reviews)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View | Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 1 King Bed, Garden View

9.4 out of 10
Exceptional
(11 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Quadruple Room Superior

Egyptian cotton sheets, premium bedding, down duvets

Quadruple Room Superior

  • 36 sq m
  • Sleeps 4

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About this property

Hotel Casa Blanca

A 24-hour business centre, a conference centre and a microwave in a common area are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fridge in a common area, a business centre and a meeting room are on-site. Change of towels is available on request
Hotel Casa Blanca offers 81 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and free newspapers. This individually decorated accommodation includes dining tables. Select Comfort beds feature Egyptian cotton sheets, down duvets and premium bedding. 40-inch Smart televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers.

This Chetumal hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and blackout curtains. In-room massages, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Hotel Casa Blanca. During your stay, you're just a quick walk from Palacio Municipal De Othon P. Blanco. Enjoy features like free WiFi in public areas, plus a 24-hour business centre and airport drop-off service (surcharge).
  • Free Wi-Fi (speed: 25+ Mbps)
  • Extended parking available for a fee
  • Services include a concierge, tour or ticket assistance and a porter
  • Steps from Palacio Municipal De Othon P. Blanco and 10 minutes on foot from Explanada de la Bandera
  • Airport drop-off, train station drop-off and ferry terminal shuttle service available for a fee
WiFi is free in public spaces. Business amenities include a 24-hour business centre, a meeting room, and coworking spaces. A shuttle from the hotel to the airport (available on request), a ferry terminal shuttle and a train station drop-off service are available for a fee. Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly Hotel Casa Blanca.

This Chetumal hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Airport drop-off shuttle (surcharge) from 7:00 AM to 4:30 PM at scheduled times and on request
  • 24-hour train station drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times, on request
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Onsite parking available only on request
  • Secured extended parking on site (MXN 150 per day)
  • Limited on-site parking (max 1 space per unit)
  • Wheelchair-accessible parking and van parking available

Family friendly

  • Dining table
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference centre
  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • In a nature reserve
  • Outdoor furniture

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Low-height counter and sink (80 centimetre high)
  • No lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 100% renewable energy
  • 2 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1990
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Mosquito nets
  • Smoke-free property
  • Traditional architecture
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with premium digital channels

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: MXN 400
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 500.00
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal, airport, train station and bus station (surcharges may apply); to arrange pick-up, contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
This property enforces quiet hours from 11:00 PM to 6:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Casa Blanca

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 17.60 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 150 per room
  • Airport shuttle fee per child: MXN 150 (up to 10 years old)
  • Secured extended parking fee: MXN 150 per day
  • Early check-in fee: MXN 400 (subject to availability)
  • Late check-out fee: MXN 500.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: PayPay
Cashless transactions are available
Heating is not provided
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting
Hotel Casa Blanca offers transfers from the ferry terminal, airport, train station and bus station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. At the property, quiet hours are enforced between 11:00 PM and 6:00 AM.
Property Registration Number 01126684
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Hotel Casa Blanca.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Casa Blanca Chetumal
Casa Blanca Chetumal
Hotel Casa Blanca Hotel
Hotel Casa Blanca Chetumal
Hotel Casa Blanca Hotel Chetumal

Hotel Casa Blanca Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 465 out of 946 reviews
Rating 8 - Good. 365 out of 946 reviews
Rating 6 - Okay. 76 out of 946 reviews
Rating 4 - Poor. 20 out of 946 reviews
Rating 2 - Terrible. 20 out of 946 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Yamani

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff, and clean room
Stayed 1 night in Jan 2026

8/10 Good

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable
Stayed 1 night in Jan 2026

10/10 Excellent

Vicky

Stayed 1 night in Jan 2026

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities
Perfect
Stayed 1 night in Dec 2025

10/10 Excellent

leopoldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im a repeat guest at this hotel. The rooms are always clean. The air conditioning is excellent. Drinking bottled water is provided. And the rates are reasonable.
Stayed 1 night in Dec 2025

8/10 Good

Tyrell

Stayed 2 nights in Nov 2025

10/10 Excellent

anakaren

Stayed 2 nights in Nov 2025

8/10 Good

Leon, Belmopan

Very
Stayed 1 night in Nov 2025

6/10 Okay

Yamani

Stayed 1 night in Nov 2025

6/10 Okay

Juana Maria

Stayed 1 night in Nov 2025

10/10 Excellent

leopoldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire stay was excellent
Stayed 1 night in Nov 2025

8/10 Good

Yamani

Stayed 1 night in Nov 2025

10/10 Excellent

NikkiR

Liked: Cleanliness, staff & service, amenities
The hotel is nice and a good location but they charged me for a night that I didn't stay there and ignored any messages asking for a refund.
Stayed 1 night in Oct 2025

10/10 Excellent

Lucrecia

Rooms are always very clean and staff is very friendly and helpful.
Stayed 1 night in Oct 2025

10/10 Excellent

Cornelius

Stayed 1 night in Nov 2025

10/10 Excellent

Jose

Stayed 1 night in Aug 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo esta super bien, comodidad e higiene es la que uno anda buscando, 10de10.
Stayed 1 night in Oct 2025

10/10 Excellent

Abraham

Stayed 1 night in Oct 2025

10/10 Excellent

Edmund

Stayed 1 night in Oct 2025

2/10 Terrible

Sapna

Disliked: Cleanliness
Stayed 1 night in Aug 2025

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. Good AC. Clean room .
Stayed 1 night in Oct 2025

10/10 Excellent

Elisabeth

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Casa Blanca is perfect for getting around Chetumal for necessities and having a comfortable place to stay. Close to everything, safe parking and friendly staff. Have stayed several times and will keep coming back
Stayed 2 nights in Sep 2025

8/10 Good

Henry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I hope they don't allow pets in the Room. A/C was very good.
Stayed 2 nights in Sep 2025

6/10 Okay

Kelli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Abraham

Stayed 1 night in Aug 2025