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Mercure Petriolo Siena Terme Spa Hotel

5.0 star property

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Photo gallery for Mercure Petriolo Siena Terme Spa Hotel

Indoor pool, seasonal outdoor pool
Couples treatment room(s), sauna, hot tub, steam room
Buffet
Couples treatment room(s), sauna, hot tub, steam room
Breakfast area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Strada Provinciale di Petriolo, Civitella Paganico, GR, 53015
  • Place, Terme Petriolo
    ‪1 min walk‬
  • Place, Terme di Saturnia
  • Place, Castello Banfi
    ‪41 min drive‬

Room options

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed | Soundproofing

Classic Double Room, 1 Double Bed

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed | Soundproofing

Privilege, Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | Soundproofing

Superior Room, 1 Double Bed

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 1 Double Bed

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About this property

Mercure Petriolo Siena Terme Spa Hotel

A full-service spa, an indoor pool and a poolside bar are available at this smoke-free hotel. Free wired Internet in public areas and free self parking are also provided. Additionally, a snack bar/deli, a sauna and a rooftop terrace are on-site. Housekeeping is available on request.
Mercure Petriolo Siena Terme Spa Hotel offers 78 accommodations with complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
An indoor pool, a seasonal outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa. There are 2 hot springs open between 9:00 AM and 6:30 PM.
During your stay at Mercure Petriolo Siena Terme Spa Hotel, you're just a quick walk from Terme Petriolo. Free self-parking, free wired Internet and a full-service spa are available.
  • Free wired Internet in some public areas
  • Free self-parking
  • Enjoy drinks at the pool bar
  • Take a swim in the indoor and seasonal outdoor pools or soak in the hot tub
  • Treat yourself to body scrubs, deep-tissue massages or manicures and pedicures at the spa
  • Services include tour or ticket assistance, a porter and luggage storage
  • On-site recreation includes hot springs, a steam room and a sauna
  • Steps from Terme Petriolo and 7 minutes by car from Val di Merse
  • Dogs welcome free of charge
Mercure Petriolo Siena Terme Spa Hotel offers its guests a full-service spa, hot springs, and an indoor pool. There's a snack bar/deli on site. You can enjoy a drink at the pool bar. Public spaces have free wired Internet.

2 meeting rooms and coworking spaces are available. A seasonal outdoor pool, a hot tub, and a sauna are also featured at the luxury Mercure Petriolo Siena Terme Spa Hotel. Self parking is free.

This 5-star Civitella Paganico hotel is smoke free.

Property amenities

Internet

  • Available in some public areas: Free wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 hot springs
  • Billiards/pool table
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • Indoor pool
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Conference centre
  • Coworking space

Outdoors

  • Garden
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 2 hot springs
  • 8 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot springs open from 9:00 AM - 6:30 PM
  • Hot springs water temperature - 43 ºC
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

More

  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bathroom

  • Towels provided

Entertainment

  • TV

Food and drink

  • Free bottled water

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Heating
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 pets

Children and extra beds

  • Children are welcome.

Important information

Fees

The listed Facilities Fee covers use of the spa area (pool, Turkish bath, sauna) as well as dressing gown, slippers, and swim cap.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: EUR 30 per person, per day and includes use of: sauna; spa; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. Guests who plan to drive should contact this property in advance for more details (e.g. directions). For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
  • Hot springs access available from 9:00 AM to 6:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Petriolo SPA
Petriolo SPA & Resort
Petriolo SPA & Resort Civitella Paganico
Petriolo SPA Civitella Paganico
Petriolo Hotel Civitella Paganico
Petriolo Resort Civitella Paganico
Petriolo Spa Resort Italy/Tuscany - Civitella Paganico
Petriolo SPA Resort Civitella Paganico
Petriolo SPA Resort
Petriolo SPA Resort UNA Esperienze Civitella Paganico
Petriolo SPA Resort UNA Esperienze
Petriolo SPA UNA Esperienze Civitella Paganico
Petriolo SPA UNA Esperienze
Mercure Petriolo Siena Terme
Petriolo Siena Terme Spa Hotel
Mercure Petriolo Siena Terme Spa Hotel Hotel
Mercure Petriolo Siena Terme Spa Hotel Civitella Paganico
Mercure Petriolo Siena Terme Spa Hotel Hotel Civitella Paganico
Mercure Petriolo Siena Terme Spa Hotel (Opening September 2019)

Mercure Petriolo Siena Terme Spa Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 134 out of 239 reviews
Rating 8 - Good. 64 out of 239 reviews
Rating 6 - Okay. 26 out of 239 reviews
Rating 4 - Poor. 5 out of 239 reviews
Rating 2 - Terrible. 10 out of 239 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time. I would recommend this hotel when in Tuscany.
Stayed 3 nights in Oct 2025

10/10 Excellent

Massimiliano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and location is quiet. You need a car to get out and about
Stayed 2 nights in Jun 2025

6/10 Okay

Ubelenus

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Is directly located on the highway. I believe the future of the “Hotel” will be a GAS Station combined with a motel . The Smell of terme water is terrible. The all over Staff is unprofessional We left 2 days earlier/
Stayed 5 nights in Sep 2025

2/10 Terrible

Sarah

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jun 2025

6/10 Okay

ISABEL

Disliked: Property conditions & facilities
En un lugar muy lejos y no hay nada, me sentí insegura.
Stayed 1 night in May 2025

4/10 Poor

Lisa

Stayed 3 nights in Apr 2025

8/10 Good

Vilmos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good experience

Overall it was very good, however, lack of English knowledge sometimes made communication difficult
Stayed 2 nights in Aug 2019

6/10 Okay

Peter, Birmingham UK

Liked: Cleanliness, staff & service, room comfort

Overrated for a 5 Star hotel

For a five star hotel there was no 24hr room service. Bar closed at midnight. Breakfast was very basic with limited choices. If you wanted a boiled egg that would cost you an extra 5 euros because it’s not included in the breakfast buffet. For dinner the quality of food was sub standard for 5 star hotel. The food looks and taste as if it was microwaved for charging at 5 star prices. Staff was very helpful and pleasant but all in all I don’t think this should be 5 star hotel and should have their star rating reviewed.
Stayed 7 nights in Aug 2018

6/10 Okay

Robert, Canada

Liked: Cleanliness, staff & service
Very nice hotel. Staff were extremely friendly. Our disappointment is that they turn off the air conditioning at night and recirculate the outdoor air. It’s just not comfortable enough for sleeping. Also the WiFi in the bedroom is very weak to non functional. It’s too bad because it’s a beautiful hotel, beautiful rooms and great and tranquil setting. However because of the air conditioning we will not be staying there again
Stayed 3 nights in Aug 2018

6/10 Okay

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Steve, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a wonderful hotel, we had a juinor suite which this time overlooked the other side of the hotel away from the road. The spa was lovely we used it nearly every day and some days we had the indoor pools to ourselves. The last time we where there was last year in October. We had breakfast on the outdoor terrace which was really lovely.
Stayed 5 nights in Jun 2018

6/10 Okay

Loren

Liked: Cleanliness, property conditions & facilities, room comfort

OK Hotel...doesn't feel like Tuscany

The hotel is very clean. Bed is comfortable. The sulfur/mineral pool is very nice. The hotel is far from everything, which can be good/bad depending on what your needs are. For dinner and breakfast the restaurant is OK, but not great. For lunch we did not enjoy the food so we had to find places to eat which were around 30 minutes drive. At check in you are required to sign a massive contract with the hotel which I found quite odd. When arriving I asked for restaurant, cooking class and other recommendations of things to do. The receptionist said she would have something for us the next day. The next day when I came to ask the reception for a reply they said tomorrow there will be an answer. After that I just used Tripadvisor and four days later still no message from the reception.
Stayed 4 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

What a beautiful retreat!

This was one of the best places we stayed at in Italy! The grounds are gorgeous, the hotel is impeccably clean, the service was courteous and the room was amazing. We lived it so much, that we extended our stay to one more night. We really enjoyed the spa as well! The only drawback is that it was hard to find anyone from staff in the spa/pool area when we needed to ask some questions. Other than that - we loved the place and would stay again.
Stayed 1 night in May 2018

10/10 Excellent

Nichole, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
水疗中心很舒服，我们在水里泡了很久
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great place to go again!

Very nice facility and good service. A great hotel with thermal spa and they have 6 pools including 2 outdoor pools. It’s a bit out of the popular route but definitely worth the drive. I’d like to go again in sometime. It’s better to go on weekdays when it’s nice and quiet.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay!

Amazing faculty and incredible view! Highly recommended.
Stayed 6 nights in Mar 2018

10/10 Excellent

Steve, streatham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good

It was a lovely hotel, the spa pools are excellent and it was a lovely place to chill.
Stayed 4 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really great hotel in a location all on its own (can be good or bad depending on what you are looking for). Clean and modern. We stayed in one of the Suites and it was lovely although the view was looking over the employee car park so not completely ideal but still very nice.
Stayed 5 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place but beware of spa hours!

The facilities were very nice, the room was extremely clean, and the bathroom especially was great! It all felt very spa-like. My one problem, which was quite frustrating, is that the spa and all pools close at 7 pm -- on weekends too, and at peak tourism season. We arrive at 6:30 on Saturday evening, and didn't have any chance to use the facilities until the next morning. But, due to check-out time, this meant that we only really had 1.5 hours to take advantage of everything! It was really disappointing, and also the pool hours were not posted on the website. So, I would recommend getting there early, or staying 2 nights to avoid this problem! Otherwise, the place is great and the service was friendly.
Stayed 1 night in Jun 2017

10/10 Excellent

Brendan, Doha, Qatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing sulphur spas as well as outdoor pools

Very impressed with the hotel great location in the mountains but 30 mind from Siena or Grossoto.
Stayed 4 nights in Jun 2017

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

8/10 Good

abdulrhman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best place

It was very clean the rooms are very nice anda with good space, the spa and the gym was very nice.....and the manager was a very nice person that help the turis all time.. I will be back as soon as possible...

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Picked this hotel as it was a half way point between Pisa and a villa. The 3 nights were a very pleasant stay. Great food and spa. Hotel staff were very attentive.

10/10 Excellent

adrienne, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nothing else like it anywhere in the world!!

Loved the facilities. People were terrific!! Beautiful location