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Hotel Valaisia Crans Montana, a Faern Collection Resort

4.0 star property

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Photo gallery for Hotel Valaisia Crans Montana, a Faern Collection Resort

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Exterior detail
In-room safe, desk, blackout curtains, free WiFi
Breakfast, lunch and dinner served
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
Route de Vermala 10-12, Montana, Crans-Montana, VS, 3963
  • Place, Casino de Crans-Montana
    ‪2 min walk‬
  • Place, Montana - Cry d'Er Gondola
    ‪2 min walk‬
  • Place, Patinoire Ycoor
    ‪2 min walk‬
  • Airport, Sion (SIR)
    ‪26 min drive‬

Room options

View all photos for Cosy Single Room, Mountain View

Cosy Single Room, Mountain View | In-room safe, desk, blackout curtains, free WiFi

Cosy Single Room, Mountain View

8.8 out of 10
Excellent
(3 reviews)
  • Mountain view
  • 15 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Cosy Single Room

In-room safe, desk, blackout curtains, free WiFi

Cosy Single Room

8.0 out of 10
Very good
(1 review)
  • 13 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Comfy Double Room

In-room safe, desk, blackout curtains, free WiFi

Comfy Double Room

8.0 out of 10
Very good
(3 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Comfy Double Room, Mountain View

Comfy Double Room, Mountain View | In-room safe, desk, blackout curtains, free WiFi

Comfy Double Room, Mountain View

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Maxi Triple Room

In-room safe, desk, blackout curtains, free WiFi

Maxi Triple Room

  • 31 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Maxi Triple Room, Mountain View

In-room safe, desk, blackout curtains, free WiFi

Maxi Triple Room, Mountain View

  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Family Room

In-room safe, desk, blackout curtains, free WiFi

Family Room

  • 25 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Room, Mountain View

In-room safe, desk, blackout curtains, free WiFi

Family Room, Mountain View

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Suite

Family Suite | In-room safe, desk, blackout curtains, free WiFi

Family Suite

  • Mountain view
  • 58 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Hotel Valaisia Crans Montana, a Faern Collection Resort

After a day on the slopes, return to Hotel Valaisia Crans Montana, a Faern Collection Resort to dine at the restaurant, drink at the bar/lounge, and enjoy comforts including an indoor pool and a full-service spa.
Hotel Valaisia Crans Montana, a Faern Collection Resort offers 134 accommodations with a safe and complimentary bathrobes. 50-inch flat-screen televisions come with digital channels.

Bathrooms include a shower, slippers and hairdryers. This Crans-Montana hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

An indoor pool, a children's pool, a seasonal outdoor pool and a hot tub are on site. Other recreational amenities include a lazy river, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
During your stay at Hotel Valaisia Crans Montana, a Faern Collection Resort, you're just a quick walk from Montana - Cry d'Er Gondola. You'll find features such as free breakfast and free WiFi in public areas, plus a full-service spa.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy French cuisine while dining at Eteila Brasserie
  • Self-parking available for a fee
  • Splash around at the lazy river or swim in the indoor and seasonal outdoor pools
  • Indulge with body treatments, massages or aromatherapy at the spa
  • Amenities include a front desk safe, meeting rooms and a car charging station
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Verdets and Montana - Cry d'Er Gondola
  • Dogs welcome for a fee
After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Free breakfast is served daily. WiFi is free in public spaces. This ski hotel also offers ski storage, an indoor pool and a children's pool. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Hotel Valaisia Crans Montana, a Faern Collection Resort was completed in February 2022.

This 4-star Crans-Montana hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Eteila Brasserie – This restaurant specialises in French cuisine and serves breakfast, lunch and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Covered parking on site (CHF 18 per day; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Eteila Brasserie

Things to do

  • 18-hole adjacent golf course
  • Arcade/game room
  • Bicycle rentals
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Gym
  • Hot tub
  • Indoor pool
  • Lazy river
  • Library
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Indoor pool
  • Lazy river
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Massage
  • Spa open daily

Accessibility

  • Area rugs in public areas
  • Cobblestone flooring in public areas
  • Hardwood flooring in public areas
  • Lift
  • Tile flooring in public areas

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Fireplace in lobby
  • Renovated entire property - February 2022
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open Monday - Thursday (7:00 AM - 11:00 PM) and Friday - Sunday (6:00 AM - 5:30 AM)
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 1 April 2026 to 31 March 2027 (dates subject to change).
The property is closed between 10 April and 15 June.

Access methods

Staffed front desk

Pets

  • Pets: CHF 25 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 5.00 per person, per night for adults; CHF 2.50 per night for guests aged 6-15 years old. This tax does not apply to children under 6 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: CHF 18 per day (in/out privileges)
  • Pet fee: CHF 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Thursday: 7:00 AM - 11:00 PM
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in June and close in October.
  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Hotel Valaisia
Hotel Valaisia Montana
Valaisia
Valaisia Montana
Hotel Valaisia Crans-Montana
Arenas Resort Valaisia Crans-Montana
Arenas Valaisia Crans-Montana
Hotel Arenas Resort Valaisia Crans-Montana
Crans-Montana Arenas Resort Valaisia Hotel
Hotel Arenas Resort Valaisia
Arenas Valaisia
Hotel Valaisia
Arenas Valaisia Crans Montana
Arenas Resort Valaisia
Valaisia Crans Montana
Faern Crans Montana Valaisia
Hotel Valaisia Crans Montana a Faern Collection Resort
Hotel Valaisia Crans Montana, a Faern Collection Resort Hotel

Hotel Valaisia Crans Montana, a Faern Collection Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 58 out of 95 reviews
Rating 8 - Good. 19 out of 95 reviews
Rating 6 - Okay. 14 out of 95 reviews
Rating 4 - Poor. 1 out of 95 reviews
Rating 2 - Terrible. 3 out of 95 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ruth

Liked: Cleanliness, amenities, property conditions & facilities
Great amenities, proximity to the ski gondola, attentive staff, and near the city center.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

audrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! And super close to the ski lift which was so convenient to go skiing! Staff was absolutely wonderful, breakfast was excellent. We would definitely go back!
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities
The rooms are very high quality. The food is wonderful and the restaurant staff is super!!! Everyone is so nice and helpful.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, amenities
Brilliant location (next to Arnouva gondola and ski hire shops and only two minutes down into town via escalator). Friendly helpful staff. Excellent buffet breakfast. Views from balcony rooms superb in good weather and towards Matterhorn. Very child friendly. Bar staff attentive. Will definitely stay again when visiting Crans-Montana.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Randall

Liked: Cleanliness, amenities, property conditions & facilities
Small but very efficient and comfortable room. Staff were terrific!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, room , spa and breakfast were all Spot on and the proximity to the ski gondola was fantastic
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Ski Trip

We really enjoyed our stay. The location is amazing. Easy walk to the restaurants and shops and right next to the ski lift.
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Ananda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, very nice location, would have appreciated move vegan options at breakfast, but otherwise really great!
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities
.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel for a family

We really enjoyed our stay in this hotel. The staff was welcoming and very helpful. Everything was clean. What we enjoyed the most was the inner pool and spa.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Eyad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

Lovely stay for 6 nights. Location, views and comfort all satisfying.
Stayed 6 nights in Jul 2024
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room w spectacular view Great professional and helpful staff Very nice spa area with pool hamam and sauna I even went into the cold plunge
Stayed 5 nights in Jan 2025
Verified

6/10 Okay

Philip

Liked: Staff & service
Disliked: Cleanliness
Amazing access to ski lifts. Housekeeping was poor and room was much too small for 4 people.
Stayed 6 nights in Dec 2024
Verified

8/10 Good

Nadine

Liked: Staff & service, room comfort
.
Stayed 6 nights in Oct 2025
Verified

6/10 Okay

placid

Liked: Cleanliness, staff & service
The positives are straightforward: excellent location, parking, rooms are modern and fresh, and a pool area that is new. Breakfast is no better than what you would expect in a decent 3-star hotel. Lunch consists of a static menu of 6–7 dishes that does not change. Dinner is buffet-style with “ok” food quality — all far from what this hotel price point suggests. For us, the most disappointing part of the experience was the handling of allergies and intolerances. We gave advance notice before booking. The kitchen was unwilling to prepare something as simple as a fried egg or omelet adapted to my son’s needs. That is not a complex request. It is basic hospitality. Our complaint was noted, but nothing changed.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and helpful. The Spa/pool area is really nice! Especially after a day of skiing! Although note that it closes at 7PM and not 8PM as it’s indicated. Definitely would recommend.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Rajesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff who went over and beyond in helping us. Special mention for Ryan and Frederick who resolved an issue we had without any discussion. Thank you
Stayed 2 nights in Aug 2024
Verified

2/10 Terrible

Stan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdated property! No heat
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable, great ski access, nice bar and rooms

Lovely finish and fit out with hansgrohe bathroom fixtures, nice touches like cotton blankets in rooms for extra layers. Bed linen good, but sadly no feather pillow options, and the synthetic ones were cheap and hot (and not very comfortable). Decent breakfast and nicely fitted out bar lounge area too. Super convenient for the Montana (G) piste lift. Also a ‘hidden’ escalator to get down / up from town level which didn’t discover until third night - reception could’ve mentioned earlier as a handy check in tip!
Stayed 3 nights in Mar 2023
Verified

2/10 Terrible

Stan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old outdated property! Food is bad, pool dirty! Management doesn’t care! We had 2 rooms and both were no good! Pool is restricted for children!
Stayed 5 nights in Feb 2025
Verified

2/10 Terrible

Tarek

Liked: Staff & service
Disliked: Property conditions & facilities
Looks like it should have been demolished 50 years ago. It’s advertised as 4 stars. It far away from even 1 star
Stayed 1 night in Jun 2023
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice experience but the spa was disappointing and seemed very old and out of touch, like an old small public swimming pool. Would be nice to for example have a nice warm relaxing and quiet room and nicer changing area and hot pool was closed. Breakfast was very basic but ok. A suggestion: as its seems like a new hotel, the sitting areas (including the brasserie) could be have nicer lighting like candles on the tables instead of sterile lighting it currently has. But overall was fine.
Stayed 7 nights in Feb 2024
Verified

6/10 Okay

Stan

Disliked: Amenities
Be aware they will kick out your kids from the pool At 6.30pm without any notice! Food on the buffet was very limited and every morning the same! Rooms were ok! Long walk with skis up and down, although said ski in ski out, not true! You have to walk 1/4 mile to the lift! Woman at spa was very rude and came to scream on my 3 kids to get out of pool and 6.30’pm although pool was working till 8pm! When I booked the property no where was saying that! They have rules and we respect that but should be posted so we don’t get humiliated and kicked out from spa pool ares like criminals! I spoke with the manager and he said probably like to give quite time to couples and retired people to enjoy quiet time! He also said will give me some credit but never did! Thats not family friendly property just to let you know, its most like retirement facility! Also no heat so had to request space heaters!
Stayed 3 nights in Feb 2025
Verified

8/10 Good

Attilio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travelled as a group of four, 2 adults and 2 children (3 and 6 years old). We selected a family room with a mountain view. The room was nice and clean, but it was not in the main building of the hotel. This was not convenient for us because every time we wanted to go to the swimming pool or the restaurant, we had to fully dress. As you can imagine, doing everything with 2 small children is quite time-consuming and really not ideal. The room was connected to another one through a door that was initially open, and we promptly asked to have it closed. Unfortunately, the door did not insulate well from the noise, and we could hear everything from the other room. Again, knowing that we had 2 small children and having reserved 5 months in advance, the hotel should have taken these aspects into account. The last aspect we didn't like was the price of the parking. For a 4-star hotel (with the price of a 4-star hotel in Switzerland), we think the parking could be offered to the guests without charging 18 CHF per night.
Stayed 6 nights in Feb 2025
Verified

10/10 Excellent

Marielle

Liked: Cleanliness, staff & service, amenities
Séjour d’une semaine en demi pension avec 2 enfants de 12 et 7 ans. La chambre était spacieuse, confortable et propre. Le ménage était fait chaque jour à notre retour de notre grosse demi journée de ski. Le personnel est gentil, serviable et souriant. Le petit déjeuner est copieux et très varié, mélangeant le sucré et le salé pour bien tenir sur les pistes! Le repas du soir de la demi pension était aussi varié et excellent, très beau visuellement et très bon gustativement. Mention spéciale au pâtissier qui se surpassait chaque jour! N’hésitez pas à visiter le bar, l’accueil y est chaleureux!
Stayed 7 nights in Feb 2026