My daughter and I booked this hotel to have a place to relax on a long layover. I booked this property because it was close to the airport and offered a free airport shuttle. However, I was not able to use the shuttle service. Upon arrival, I phoned the property to alert them that we were ready for pickup (per their instructions), but I was never able to get past the automated system. I called the property multiple times but ended up being left on hold each time until the calls disconnected. I finally got fed up and booked a ride share since at that point, after a delayed flight, we only had a few hours to use our room before we needed to be back to the airport. Shuttle drivers from other hotels were commenting that this is a common occurrence with this particular hotel shuttle. If not for the airport shuttle issue, I would have left a glowing review.