6/10 Okay
Cailtin, Apache Junction
Travelled with family
18 Jul 2025
Have stayed at Double Tree in Denver and one of best stays at a hotel! This time not so much! Our A/C wasn’t working so told front desk about 8pm on 1st night. Said couldn’t change rooms cuz hotel was full. At 5am went to front desk and they sent up 2 fans and said the maintenance person would repair that morning. Was gone all day and returned later that night to still no A/C. Went to front desk and for some reason did not respond to service ticket. Tried to find us another room but nothing available. Told front desk very unhappy but checking out next morning. Very uncomfortable night again. Next morning went to front desk to check out and ask to speak to manager. Manager not in but did offer us free breakfast but were needing to get on the road. Said would have manager contact us when they got in. This is 5 days later and still no response to our complaint. Won’t stay at this Double tree ever again.
Cailtin
Stayed 2 nights in Jul 2025