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Holiday Inn Express Hotel & Suites Waterford by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Waterford by IHG

Standard Room, 1 King Bed, Jetted Tub | Desk, blackout curtains, iron/ironing board, free cots/infant beds
Free daily buffet breakfast
Interior
Interior entrance
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Gym
  • Laundry
  • 24/7 front desk
  • Parking included

Explore the area

View in a map
4350 Pontiac Lake Rd, Waterford, MI, 48328
  • Waterford Oaks Waterpark
    ‪4 min drive‬
  • Great Lakes Crossing Outlets
    ‪12 min drive‬
  • Pine Knob Music Theatre
    ‪17 min drive‬
  • Detroit, MI (DTW-Detroit Metropolitan Wayne County)
    ‪56 min drive‬

Room options

View all photos for Suite, Multiple Beds (Additional Living Area)

Suite, Multiple Beds (Additional Living Area) | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, Multiple Beds (Additional Living Area)

  • 30 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(37 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobil Access Tub)

Suite, 1 King Bed, Accessible (Mobil Access Tub) | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Accessible (Mobil Access Tub)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(35 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed (Addl Living Area)

Suite, 1 King Bed with Sofa bed (Addl Living Area) | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 King Bed with Sofa bed (Addl Living Area)

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Jetted Tub

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Jetted Tub

9.6 out of 10
Exceptional
(4 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room

10.0 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Jetted Tub (Low Floor)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Jetted Tub (Low Floor)

9.6 out of 10
Exceptional
(4 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobil Access Tub)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible (Mobil Access Tub)

8.8 out of 10
Excellent
(13 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express Hotel & Suites Waterford by IHG

Hotel in Waterford with free breakfast and free local area shuttle
This hotel features a 24-hour fitness centre, a 24-hour business centre and coffee/tea in a common area. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free area shuttle. Other amenities include a business centre, dry cleaning and laundry facilities.
Holiday Inn Express Hotel & Suites Waterford by IHG offers 83 accommodations with video game consoles and coffee/tea makers. Televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the free breakfast at Holiday Inn Express Hotel & Suites Waterford by IHG. During your stay, you'll be close to Great Lakes Crossing Outlets. You'll find features such as free WiFi in public areas, free self-parking and a free area shuttle.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 4-minute drive from Waterford Oaks Waterpark and 12 minutes from Great Lakes Crossing Outlets
  • Free local-area shuttle service
Public spaces have free WiFi and wired Internet. A 24-hour business centre and meeting rooms are available. Free breakfast is available daily. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express Hotel & Suites Waterford by IHG. Free self parking is available.
Guests are served a free buffet breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • Free area shuttle
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Pay films
  • TV with premium cable channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 22 April 2025 to 31 August 2025 (completion date subject to change). The following areas are affected:
  • Business centre
  • Exterior
  • Fitness facilities
  • Front desk
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Waterford
Holiday Inn Express Waterford
Holiday Inn Waterford
Waterford Holiday Inn
Holiday Inn Express Hotel And Suites Waterford
Holiday Inn Express Hotel Suites Waterford
Holiday Inn Express Hotel Suites Waterford by IHG
Holiday Inn Express Hotel Suites Waterford an IHG Hotel
Holiday Inn Express Hotel & Suites Waterford by IHG Hotel

Holiday Inn Express Hotel & Suites Waterford by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 557 out of 953 reviews
Rating 8 - Good. 263 out of 953 reviews
Rating 6 - Okay. 65 out of 953 reviews
Rating 4 - Poor. 34 out of 953 reviews
Rating 2 - Terrible. 34 out of 953 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience. Bathroom shower needs to be updated!!! Water leaking out & big puddle on the floor.
Stayed 4 nights in Jun 2025

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Convenient location close to stores and restaurants.
Stayed 4 nights in May 2025

10/10 Excellent

Stacy, Highland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in May 2025

10/10 Excellent

Stacy, Highland

Liked: Cleanliness, amenities
Clean
Stayed 1 night in May 2025

10/10 Excellent

Kevin

Stayed 1 night in May 2025

10/10 Excellent

Maja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Melissa

Liked: Room comfort
The room was fine. It was one of there newly renovated rooms. There was no hair dryer in the room, which you normally would see. The breakfast was only minimal take and go due to renovation. No pool open. Wish we would have been informed ahead of time of renovation, so we could have stayed elsewhere with a pool. It should be a beautiful place when renovations are done.
Stayed 1 night in May 2025

2/10 Terrible

Bill

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is under construction. No pool, no breakfast, no gym Expedia website defaulted to dates I didn't want after I changed my dates. I changed dates looked at room, looked at another room, selected and booked, Expedia returned to default dates after me looking at second room. I ended up paying double for a room at a place under construction without amenities I paid for. I am about as opposite to happy customer as you can get. This experience makes me sick.
Stayed 1 night in May 2025

4/10 Poor

Lynn

Travelled with family
Disliked: Amenities, property conditions & facilities
Under construction. Noisy as expected. Breakfast was awful. Asked where was safe To park as doing roof. We use handicap parking. Woman looks as us and says you park in the parking lot. I said I realize that but can we Safely use handicapped area. Yeah should be good. They also charged me incidentals of $168. I never had incidentals. Oh must be a mistake. Not Impressed. Only good thing was room very nice, clean. Wouldn’t stay again or recommended
Stayed 2 nights in May 2025

4/10 Poor

ROBERT

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Waterford stay

Under renovation, no idea ... no pool , loud in the rooms can hear doors slam all night The frint counter person was very friendly. Hotel a mess without any warning
Stayed 1 night in May 2025

10/10 Excellent

Fredericka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property under construction, workers are their 8am-8pm. Hotel is beautiful otherwise.
Stayed 2 nights in May 2025

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The reason why i didn’t leave 5 stars is because they were doing renovations, when i booked the room there was nothing said there was Reno’s going on. But other than that. The hotel was super nice. And the staff was super friendly!
Stayed 1 night in May 2025

4/10 Poor

LANCE

Liked: Staff & service
Stayed 1 night in May 2025

10/10 Excellent

Mi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personable reception and breakfast interaction with the team. Very nice and sweet. I will come back and stay when I visit again. Shower curtains need to be longer to block the water from getting on the floor.
Stayed 1 night in May 2025

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Customer service

Benjamin at the front desk was extremely helpful with my reservation. The hotel was so comfortable. I've stayed there before and would stay there again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Just what we needed, when we needed.
Stayed 1 night in Apr 2025

8/10 Good

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

2/10 Terrible

Melanie

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool/ Fitness area
Stayed 1 night in Mar 2025

8/10 Good

Teondra

Stayed 1 night in Apr 2025

6/10 Okay

Adam

Travelled with family
Mostly clean. But very basic for a Holday Inn. I was expecting above average but would say this was barely average in condition and amenities.
Stayed 1 night in Mar 2025

4/10 Poor

brian

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Suite was outdated and not in good condition. The sleeper sofa was old and dirty, the mattress was disgustingly stained. When I requested to have bedding installed on the sofa I was given a bag of bedding from the front desk staff. The property is undergoing long overdue renovation. Hope that it includes the rooms.
Stayed 2 nights in Apr 2025

10/10 Excellent

Miguel

Stayed 1 night in Mar 2025

2/10 Terrible

HENRIETT A

Stayed 2 nights in Nov 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little construction going on that affected the curb appeal, but it was clean and quiet. Excellent breakfast.
Stayed 1 night in Mar 2025