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The General Palmer Hotel

4.0 star property

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Photo gallery for The General Palmer Hotel

Interior entrance
Lobby lounge
Lobby sitting area
Mountain view
1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
567 Main Avenue, Durango, CO, 81301
  • Place, Durango and Silverton Narrow Gauge Railroad
    ‪2 min walk‬
  • Place, Animas River Trail
    ‪5 min walk‬
  • Place, Fort Lewis College
    ‪13 min walk‬
  • Airport, Durango, CO (DRO-La Plata County)
    ‪26 min drive‬

Room options

View all photos for Presidential King Suite

Presidential King Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Presidential King Suite

10.0 out of 10
Exceptional
(6 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(11 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Deluxe Double Room

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 Queen Bed

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Deluxe Room, 1 Queen Bed

9.8 out of 10
Exceptional
(25 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 1 Queen Bed

9.4 out of 10
Exceptional
(33 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 2 Queen Beds

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Executive Room, 2 Queen Beds

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 Queen Bed

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Executive Room, 1 Queen Bed

  • Hill view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Executive Room, 1 King Bed

9.2 out of 10
Wonderful
(17 reviews)
  • Hill view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

42-inch flat-screen TV with cable channels, TV, iPod dock

Executive Suite, 1 King Bed

9.8 out of 10
Exceptional
(9 reviews)
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

The General Palmer Hotel

Historic hotel with free breakfast and 24-hour front desk
Coffee/tea in a common area, concierge services and a 24-hour front desk are available at this smoke-free hotel. Free continental breakfast and free self parking are also provided. Additionally, a library, tour/ticket assistance and a porter/bellboy are on-site. Housekeeping is available on request.
The General Palmer Hotel offers 39 accommodations with iPod docking stations and MP3 docking stations. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, bathrobes, designer toiletries and complimentary toiletries.

This Durango hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
The free breakfast at The General Palmer Hotel gets good marks from our customers. During your stay, you're just a quick walk from Durango and Silverton Narrow Gauge Railroad. Enjoy features like free self-parking, plus concierge services and a library.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking and Motorhome/coach/lorry parking
  • Services include a concierge, tour or ticket assistance and a porter
  • Guests have great things to say about the helpful staff and the beds
  • Steps from Durango and Silverton Narrow Gauge Railroad and 4 minutes on foot from Durango Area Tourism Office
Free breakfast is served daily. A library, a terrace, and a vending machine are also featured at the historic The General Palmer Hotel. Self parking is free.

This 4-star Durango hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Library

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 1898
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • IPod dock
  • MP3 dock

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 12:30 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 75.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 20 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 75.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 20 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

General Palmer
General Palmer Durango
General Palmer Hotel
General Palmer Hotel Durango
The General Palmer Hotel Hotel
The General Palmer Hotel Durango
The General Palmer Hotel Hotel Durango

Reviews

The General Palmer Hotel Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 688 out of 1002 reviews
Rating 8 - Good. 203 out of 1002 reviews
Rating 6 - Okay. 63 out of 1002 reviews
Rating 4 - Poor. 28 out of 1002 reviews
Rating 2 - Terrible. 20 out of 1002 reviews

Reviews

10/10 Excellent

rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay breakfast was good. Very clean and surprisingly quiet even though we wete right next to the train station.
Stayed 2 nights in Jul 2025

10/10 Excellent

Daniel

Stayed 2 nights in Jul 2025

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Jul 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to.stay
Stayed 1 night in Jul 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff ..very beautiful older building with lots of class...steps from the durango train..perfect place to stay..i was treated like a queen..we will be back!
Stayed 1 night in Jul 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome stay!!

We had a fantastic stay!! It was our 35 anniversary and we couldn’t have enjoyed it more. Chandler was awesome and every suggestion he made was superb! We will definitely be back!
Stayed 2 nights in Jul 2025

10/10 Excellent

charles

Stayed 1 night in Jul 2025

10/10 Excellent

cheryl

Stayed 3 nights in Jul 2025

6/10 Okay

Robin, Denver

Liked: Cleanliness, staff & service
Everything about this Hotel is noisy probably due to its age. Also train is annoying.
Stayed 3 nights in Jul 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!! Chandler was extremely helpful helping with several special requests ahead of our arrival. Highly recommend this property.
Stayed 2 nights in Jul 2025

10/10 Excellent

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Havana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!

What a cool experience. The staff was extremely courteous and accommodating. We will be back.
Stayed 2 nights in Jul 2025

10/10 Excellent

erin

Travelled with partner
Liked: Cleanliness, staff & service
Staff were amazing. Very attentive and helpful. The downside is no elevator in the palace
Stayed 2 nights in Jul 2025

10/10 Excellent

Shannon

Travelled with family
Liked: Amenities, property conditions & facilities
Beautiful property, great location, good breakfast, friendly staff. We would stay there again!
Stayed 2 nights in Jul 2025

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness
Beautiful historical hotel right in the heart of Durango! We were able to walk everywhere. Staff was very nice and helpful.
Stayed 4 nights in Jul 2025

10/10 Excellent

George

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best Hotels I’ve ever stayed at . We actually came back for an extra day .
Stayed 4 nights in Jul 2025

10/10 Excellent

Andrew

Stayed 2 nights in Jul 2025

6/10 Okay

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and overall look of the hotel was fabulous. However there was loud banging from doors being slammed throughout the early morning hours from cleaning staff that made it hard to sleep.
Stayed 1 night in Jul 2025

10/10 Excellent

Richard

Liked: Cleanliness
Stayed 2 nights in Jul 2025

10/10 Excellent

Jana

Stayed 1 night in Jul 2025

8/10 Good

Kari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful historic hotel

Beautiful historic hotel right in downtown Durango. Walking distance to shops and restaurants. Loved the historic aspect but with that comes smaller rooms, older wiring (i.e., no ports for charging cell phones), and limited (no) amenities (no pool, restaurant). Highly recommend if you don't mind missing out on modern comforts. Plus side is you are right in the middle of everything as you walk out the doors.
Stayed 3 nights in Jul 2025

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fatastic

Fantastic hotel- great location fun downtown but most memorable part was the outstanding service! Would definitely stay here again
Stayed 2 nights in Jul 2025

10/10 Excellent

Elizabeth, Orange

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel !!!
Stayed 2 nights in Jul 2025

10/10 Excellent

James, Rio Rancho

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property.
Stayed 2 nights in Jul 2025

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, clean, good staff, good breakfast. Lots of train noise. Be careful when booking. Inside rooms are gloomy with no windows. Be especially careful not to be next to the elevator!
Stayed 1 night in Jul 2025

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