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Hotel Santa Maria Novella

4.0 star property
VIP Access

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Photo gallery for Hotel Santa Maria Novella

View from property
Free daily buffet breakfast
Exterior
Rooftop bar
Suite, City View | Interior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Piazza Santa Maria Novella 1, Florence, FI, 50123
  • Place, Piazza di Santa Maria Novella
    ‪1 min walk‬
  • Place, Basilica of Santa Maria Novella
    ‪2 min walk‬
  • Place, Cathedral of Santa Maria del Fiore
    ‪6 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪11 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room, City View

View from room

Superior Room, City View

8.8 out of 10
Excellent
(15 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Single Room

Single Room | Premium bedding, minibar, in-room safe, desk

Single Room

8.8 out of 10
Excellent
(5 reviews)
  • 18 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Family Room

Premium bedding, minibar, in-room safe, desk

Family Room

10.0 out of 10
Exceptional
(4 reviews)
  • 54 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds OR 4 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, City View

9.6 out of 10
Exceptional
(8 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, City View

Premium bedding, minibar, in-room safe, desk

Suite, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Triple Room

Premium bedding, minibar, in-room safe, desk

Superior Triple Room

10.0 out of 10
Exceptional
(9 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Triple Room, City View

Premium bedding, minibar, in-room safe, desk

Superior Triple Room, City View

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 34 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Family Condo, 3 Bedrooms, City View, Annex Building

Family Condo, 3 Bedrooms, City View, Annex Building | Premium bedding, minibar, in-room safe, desk

Family Condo, 3 Bedrooms, City View, Annex Building

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 103 sq m
  • 3 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room

Premium bedding, minibar, in-room safe, desk

Superior Double Room

9.4 out of 10
Exceptional
(51 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

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About this property

Hotel Santa Maria Novella

Along with a fitness centre, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a rooftop terrace, a coffee shop/cafe and self parking.
Hotel Santa Maria Novella offers 71 accommodations with minibars and a safe. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries and bidets.

This Florence hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Hotel Santa Maria Novella. During your stay, you're just a quick walk from Cathedral of Santa Maria del Fiore. You'll find features such as free WiFi in public areas, plus a gym and a bar.
  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the overall condition of the property and the location
  • Steps from Piazza di Santa Maria Novella and 7 minutes on foot from Cathedral of Santa Maria del Fiore
  • Cats and dogs welcome free of charge
Along with a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A fitness centre, a rooftop terrace, and multilingual staff are also featured at the business-friendly Hotel Santa Maria Novella. For a fee, parking is available.

This 4-star Florence hotel is smoke free.

Guests are served a free buffet breakfast daily from 7 AM to 10:30 AM.
On-site venue – This rooftop bar only serves light fare.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (EUR 48 per day)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Locally-owned and organised tours and activities
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The on-site car park is open from 7 AM-11:30 PM.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 7.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: EUR 48 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
Property Registration Number IT048017A16HEG2O5Z
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Santa Maria Novella
Santa Maria Novella Hotel
Santa Maria Novella Florence
Hotel Santa Maria Novella Hotel
Hotel Santa Maria Novella Florence
Hotel Santa Maria Novella Hotel Florence

Hotel Santa Maria Novella Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 836 out of 1004 reviews
Rating 8 - Good. 115 out of 1004 reviews
Rating 6 - Okay. 33 out of 1004 reviews
Rating 4 - Poor. 11 out of 1004 reviews
Rating 2 - Terrible. 9 out of 1004 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

6/10 Okay

Bradley, seattle

Stayed 1 night in Oct 2025

10/10 Excellent

Ava

Stayed 2 nights in Jan 2026

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness
I love this hotel. The staff was excellent and helpful. It’s a wonderful location lovely and very convenient both to the train station and to the sites of Florence. I can’t say enough wonderful things thank you for everything.
Stayed 4 nights in Jan 2026

10/10 Excellent

Heidi, Chandler

Stayed 2 nights in Jan 2026

8/10 Good

Mark

Stayed 3 nights in Jan 2026

10/10 Excellent

Deepak

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was excellent and courteous staff
Stayed 2 nights in Dec 2025

10/10 Excellent

Johanny

Liked: Cleanliness, amenities, property conditions & facilities
Exceptional
Stayed 1 night in Dec 2025

10/10 Excellent

Cynthia, New York

Stayed 1 night in Dec 2025

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, really pleasant room, the best shower water pressure we have experienced in all of our European stays.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough good things about this hotel. You should book here to stay in Florence, and book here now before it fills up. The staff are incredibly friendly and helpful. The location is very central- 5 min walk one direction to the Santa Maria Novella train station, 5 minutes in another direction to the Duomo. Within walking distance to multiple museums and the Ponte Vecchio. Many, many restaurants within walking distance. There is also a pharmacy, convenience/grocery store and a self service laundromat all within <5 min walk (all very helpful for international travelers!). The hotel also is on a beautiful Piazza you can walk around. The breakfast is incredible- freshly made to order coffee, hot foods, cold cuts, breads, yogurts, something for everyone. The rooms are spacious and room service is INCREDIBLE- they will come around multiple times a day and even lay out slippers and put a bedtime chocolate on your pillow for you before bedtime! I would absolutely stay here again and hope I get to do so again- incredible experience!
Stayed 4 nights in Dec 2025

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was lovely and helpful, location was great and view was wonderful.
Stayed 7 nights in Dec 2025

10/10 Excellent

Jw

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Such a wonderful hotel, terrific breakfast, very pleasant and helpful staff, and the hotel is located is in a great area of the city. Easy access to loads of restaurants, the train station, the central market, and loads of museums/churches
Stayed 7 nights in Dec 2025

10/10 Excellent

John Robert

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, great bathroom, turndown service, luxurious robes and linens
Stayed 6 nights in Dec 2025

10/10 Excellent

Chloe

Stayed 2 nights in Nov 2025

10/10 Excellent

Thomas

Stayed 7 nights in Nov 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
great staff. mostly good english. great location. sad it was winter and didn't eat on terrance.
Stayed 3 nights in Nov 2025

10/10 Excellent

Hussain

Travelled with family
Liked: Amenities, property conditions & facilities
Breakfast should have more variety
Stayed 5 nights in Nov 2025

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location - just minutes from San Marco square, which is why we picked it. Hotel is older, room a little tired, but staff were really nice and the breakfast was good. Thank you!
Stayed 4 nights in Nov 2025

10/10 Excellent

James

Stayed 3 nights in Nov 2025

10/10 Excellent

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. We love staying there. Staff is great, Roos are super nice and clean. Wonderful
Stayed 1 night in Nov 2025

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Nice room lovely hotel great location friendly and helpful staff
Stayed 6 nights in Nov 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2025

6/10 Okay

Sarah

Stayed 7 nights in Nov 2025

10/10 Excellent

Tejal

Stayed 4 nights in Nov 2025

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