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Hotel St. James

2.0 star property

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Photo gallery for Hotel St. James

Deluxe Double or Twin Room | In-room safe, desk, blackout curtains, free WiFi
Duplex, 1 Bedroom | Living area | Flat-screen TV
Reception
Duplex, 1 Bedroom | Living area | Flat-screen TV
Deluxe Double or Twin Room | Living area | Flat-screen TV

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Housekeeping

Explore the area

View in a map
Via XXVII Aprile 18, Florence, FI, 50129
  • Place, Fortezza da Basso
    ‪5 min walk‬
  • Place, Central Market
    ‪5 min walk‬
  • Place, Piazza di Santa Maria Novella
    ‪10 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪13 min drive‬

Room options

View all photos for Duplex, 1 Bedroom

Duplex, 1 Bedroom | In-room safe, desk, blackout curtains, free WiFi

Duplex, 1 Bedroom

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | In-room safe, desk, blackout curtains, free WiFi

Deluxe Double or Twin Room

10.0 out of 10
Exceptional
(4 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Superior Single Room

Superior Single Room | In-room safe, desk, blackout curtains, free WiFi

Superior Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Classic Double Room Single Use

Classic Double Room Single Use | In-room safe, desk, blackout curtains, free WiFi

Classic Double Room Single Use

8.0 out of 10
Very good
(1 review)
  • 9 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | In-room safe, desk, blackout curtains, free WiFi

Standard Double or Twin Room

7.0 out of 10
Good
(4 reviews)
  • 14 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | In-room safe, desk, blackout curtains, free WiFi

Superior Double or Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 15 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Classic Triple Room

Classic Triple Room | In-room safe, desk, blackout curtains, free WiFi

Classic Triple Room

8.6 out of 10
Excellent
(4 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed OR 3 Single Beds

View all photos for Superior Triple Room

Superior Triple Room | In-room safe, desk, blackout curtains, free WiFi

Superior Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed OR 3 Single Beds

View all photos for Superior Quadruple Room

Superior Quadruple Room | In-room safe, desk, blackout curtains, free WiFi

Superior Quadruple Room

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds OR 4 Single Beds

View all photos for Classic Quadruple Room

In-room safe, desk, blackout curtains, free WiFi

Classic Quadruple Room

9.6 out of 10
Exceptional
(4 reviews)
  • 23 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds OR 4 Single Beds

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About this property

Hotel St. James

Along with self parking, this smoke-free hotel has concierge services and tour/ticket assistance. WiFi in public areas is free. Other amenities include a front desk safe and a vending machine.
Hotel St. James offers 25 air-conditioned accommodations with a safe and a hairdryer. Flat-screen televisions come with digital channels. Bathrooms include a shower, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Hotel St. James. During your stay, you're just a quick walk from Basilica of Santa Maria Novella. Features include free WiFi in public areas, plus concierge services and self-parking (surcharge). This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Within a 15-minute walk of Piazza di Santa Maria Novella and Fortezza da Basso
  • Dogs welcome free of charge (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hotel St. James offers its guests a vending machine, tour/ticket assistance, and concierge services. WiFi is free in public spaces. Hotel St. James also features a front desk safe and a lift. For a fee, parking is available.

This Florence hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 30 per day)
  • Limited on-site self parking

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:30 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for EUR 5.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 30 per day
  • Crib (infant bed) fee: EUR 5.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8:00 AM - 11:30 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel St. James Florence
Hotel Hotel St. James Florence
Florence Hotel St. James Hotel
St. James Florence
Hotel Hotel St. James
St. James
Hotel St. James Hotel
Hotel St. James Florence
Hotel St. James Hotel Florence

Hotel St. James Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 80 out of 199 reviews
Rating 8 - Good. 70 out of 199 reviews
Rating 6 - Okay. 26 out of 199 reviews
Rating 4 - Poor. 12 out of 199 reviews
Rating 2 - Terrible. 11 out of 199 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Tuyet

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walkable to all sites, friendly English speaking front desk person, responsive to our issues/concerns, clean, spacious rooms with tall ceilings & the housekeeping was great! We would definitely stay here again when in Florence, Italy.
Stayed 5 nights in Nov 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel in a great location

The room was a little small, but that wasn't a huge factor as we were pretty much only in the room to sleep, but having an elevator was a must for us as we're getting too old to be carrying luggage up stairs. The hotel is not quite in as touristy of a location as some of the others, which is something we wanted, and the restaurant next door, Fucco Matto, turned out to be our favorite for the entire trip, and was the only place we actually went back to a second time. Getting a taxi or learning the bus system can be challenging, and the staff was very helpful with that as well. All in all, Hotel St. James was a wonderful place to stay and I would absolutely recommend it and stay there again.
Stayed 2 nights in Oct 2025

10/10 Excellent

ABBASALI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and near to historic places and train station. There was no fridge in the hotel.
Stayed 6 nights in Oct 2025

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot
Stayed 1 night in Oct 2025

6/10 Okay

Bernardo

Disliked: Staff & service, property conditions & facilities, room comfort
Room is old, albeit clean for the first night. There is one wardrobe but only 3 hangers, no drawers, nowhere to put your clothes. Bathroom is large, but toilet leaks, and it takes several attempts to make it flush properly. It is just a very old, not well equipped hotel.
Stayed 4 nights in Oct 2025

10/10 Excellent

ABBASALI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wondeful
Stayed 1 night in Oct 2025

8/10 Good

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Randolph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were friendly and helpful.
Stayed 1 night in Oct 2025

8/10 Good

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Fumika

Stayed 1 night in Oct 2025

8/10 Good

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Oct 2025

10/10 Excellent

Nahume

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

4/10 Poor

Lenore

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The room was okay for what we paid. But we came in late and the person at the desk took as little of his time as he could to explain parking and our room access. I had messaged the hotel to get specific parking instructions before our arrival but got no reply. This guy just seemed like he couldn’t care less.
Stayed 1 night in Oct 2025

6/10 Okay

Uthayaruban

Disliked: Cleanliness, staff & service
Stayed 3 nights in Jul 2025

10/10 Excellent

Raul Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Maria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location. Rooms were ckean and comfortable. The staff was very friendly.
Stayed 1 night in Jun 2025

8/10 Good

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was spacious and adequate for four people. Staff was amicable and room was overall clean. Location was very central and we walked to the Duomo in ten minutes. One unexpected issue was that it was tricky to get to the hotel by car due to the restricted zones you aren’t allowed to drive into. And, once you get to the hotel, it turns out that parking is located at another hotel. Not far (maybe two blocks away) but, again, tricky to get to and would have been nice to know from the get-go. Also, during the second/last night the A/C broke. E think it was something to do with the fan as it started banging so loudly that all four of us woke up around 2:15 or so. We had to turn it off completely (hello stuffiness and heat) and for the next hour it continued to make noises every two or so minutes. I didn’t go back to sleep until 5:45am…. With a 6:15am wake, that was really inconvenient. Probably nobody’s fault, but very unfortunate. Interestingly, my SIL told me later that their fan didn’t work either…she stayed in the same hotel.
Stayed 2 nights in May 2025

10/10 Excellent

Hobel

Stayed 1 night in Jun 2025

8/10 Good

JOSE RAUL

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
They charged a city fee but according to Hotels.com my reservation included all the taxes and fees.
Stayed 1 night in May 2025

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, property conditions & facilities
Easy check in, friendly staff.
Stayed 2 nights in May 2025

4/10 Poor

Susan

Disliked: Property conditions & facilities
The entry was less than inviting. If the room was painted and furniture cleaned would help make it more presentable. Felt old and dirty.
Stayed 2 nights in May 2025

10/10 Excellent

Cyndi

Liked: Cleanliness, staff & service
The hundreds-years-old building is tired—in need of sprucing up. But our 2 rooms were fantastic! 4 stars for the stylish, spacious and super clean rooms. Easy walk to everything too. We’d definitely stay here again.
Stayed 3 nights in May 2025

10/10 Excellent

Angelita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful
Stayed 2 nights in May 2025

6/10 Okay

Alma

Disliked: Staff & service, property conditions & facilities
The location was great, however, I did not see the rating of 2 before I booked. I prove my would not have booked it. Although clean and a great location,
Stayed 2 nights in May 2025

6/10 Okay

Wei-Chuan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
convenient location. clean but could be cleaner.
Stayed 1 night in Apr 2025