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Candlewood Suites Houston Medical Center by IHG

2.5 star property

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Photo gallery for Candlewood Suites Houston Medical Center by IHG

Exterior
Exterior
Full-sized fridge, microwave, stovetop, dishwasher
Property amenity
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Kitchen
  • Pet-friendly
  • Gym
  • Parking included
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
10025 S Main Street, Houston, TX, 77025
  • Place, NRG Park
    ‪17 min walk‬
  • Place, NRG Stadium
    ‪2 min drive‬
  • Place, NRG Center
    ‪3 min drive‬
  • Airport, Houston, TX (HOU-William P. Hobby)
    ‪18 min drive‬

Room options

View all photos for Suite, 1 Queen Bed, Accessible (Mobility Accessible)

1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 1 Queen Bed, Accessible (Mobility Accessible)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite

1 bedroom, desk, blackout curtains, iron/ironing board

Studio Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

1 bedroom, desk, blackout curtains, iron/ironing board

Studio Suite, 1 Queen Bed

7.0 out of 10
Good
(29 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed

1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 1 Queen Bed

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility Accessible)

1 bedroom, desk, blackout curtains, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible (Mobility Accessible)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Accessible (Communications Accessible)

1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 1 Queen Bed, Accessible (Communications Accessible)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

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About this property

Candlewood Suites Houston Medical Center by IHG

Hotel with free parking, near NRG Stadium
A 24-hour fitness centre, a 24-hour business centre and a business centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site. Weekly housekeeping is available.
Candlewood Suites Houston Medical Center by IHG offers 80 accommodations with DVD players and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
During your stay at Candlewood Suites Houston Medical Center by IHG, you'll be within walking distance of NRG Stadium. Features include free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free WiFi and wired Internet
  • Free self-parking
  • Amenities include a 24-hour business centre, convenience store and a computer
  • On-site recreation includes a 24-hour gym
  • Just a 3-minute drive from NRG Stadium and a few minutes from NRG Park
  • Pets welcome for a fee (restrictions apply)
A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business centre on site. A 24-hour fitness centre, a vending machine, and laundry facilities are also featured at the business-friendly Candlewood Suites Houston Medical Center by IHG. Free self parking is available.

Smoking is allowed in designated areas at this Houston hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym
  • Shopping
  • TV in common areas

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (weekly)

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom

More

  • 1 building
  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per pet, per stay (maximum USD 150 per stay)
  • Weight limit: 80 lb per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75.00 per pet, per stay (maximum USD150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Houston
Candlewood Suites Hotel Houston
Candlewood Suites Houston
Houston Candlewood Suites
Candlewood Suites Houston Medical Hotel Houston
Candlewood Suites Houston Hotel

Reviews

Candlewood Suites Houston Medical Center by IHG Reviews

7.4

Good

8.0/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

6.4/10

Eco-friendliness
Rating 10 - Excellent. 269 out of 817 reviews
Rating 8 - Good. 253 out of 817 reviews
Rating 6 - Okay. 128 out of 817 reviews
Rating 4 - Poor. 81 out of 817 reviews
Rating 2 - Terrible. 86 out of 817 reviews

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Roaches and no hot water

This place is horrible. I got two rooms infested with roaches. Not clean and no hot water. Do not stay here!
Stayed 1 night in Aug 2025

6/10 Okay

Dennis

Travelled with group
Liked: Cleanliness

Poor

The front desk person was on her phone texting someone and we had to wait for her. She did not even see us.
Stayed 1 night in Aug 2025

2/10 Terrible

Yvonne

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was real nice and accommodating, especially for the inconvenience. There was roaches in one room and then they were moving us to another room and they had more roaches after speaking with the manager and Expedia. I was able to get a full refund that same night, but, then was having to look for another room at 1 o’clock in the morning. Expedia was not much help trying to locate another room.
Dean bugs on nightstand of the other room they were moving us too
One of several little roaches. This was in the bathroom. They were also in the bedroom and in the kitchen area.
I have videos of them calling on the wall and on the door in the living room, but it did not let me upload videos
Stayed 1 night in Aug 2025

4/10 Poor

Aide

Stayed 1 night in Jul 2025

8/10 Good

Jennifer

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Tymah

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely be back again!
Stayed 2 nights in Jul 2025

4/10 Poor

David

Liked: Staff & service
Poor property maintenance and poor amenities
Stayed 1 night in Jul 2025

10/10 Excellent

Megan

Stayed 1 night in Jun 2025

4/10 Poor

Alicia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed

Entrance to hotel was through the Taco Bell fast food restaurant as the hotel did not have street access. Hotel was smelly and restroom has moldy tub and only one hand towel, one bath towel for two people. No breakfast nothing.
Stayed 1 night in Jul 2025

2/10 Terrible

JoQuesha

Stayed 1 night in Jun 2025

6/10 Okay

Cydney

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel offers shuttle service to the NRG Stadium but not on the weekends, when it’s need the most. The hotel has a smell from the dirty carpets. The staff were very nice and helpful. The hotel was not very aesthetically appealing. Just a place to rest your eyes.
Stayed 1 night in Jun 2025

6/10 Okay

Nikki

Travelled with group
Disliked: Cleanliness
Room had a smell and mattresses had stains including blood on them. Furniture had stains as well. Carpets in the hallway were sticky.
Stayed 2 nights in Jun 2025

2/10 Terrible

Michelle Angela

Disliked: Cleanliness, amenities, property conditions & facilities
This place was full of roaches. We let the receptionist know and she said she would tell the owners. The room was not very good. The shower was awful. The curtain floated around when you took a shower. There was water everywhere. The pool looked so nasty. Not enough towels. Woke up to roaches crawling on the bed.
Stayed 3 nights in Jun 2025

4/10 Poor

Adam

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This building is not a good representation of a Candlewood. The lobby was filled with the front desk attendants children laying around. The trim on the cabinets is falling apart, there was slime on the door, mold in the light fixture in the bathroom.
Stayed 1 night in Jun 2025

2/10 Terrible

AVERY

This place was disgusting.
Stayed 1 night in Jun 2025

6/10 Okay

Jessica

Travelled with partner
Disliked: Property conditions & facilities
The beds were comfortable and the AC in the room worked well. But ice maker in freezer didn't work and there's no ice maker in the building. Pool is out of order. The transportation advertised is only M-F.
Stayed 2 nights in Jun 2025

4/10 Poor

Joanna

Travelled with family
Disliked: Amenities, property conditions & facilities
This property wasn’t clean. The tv didn’t work. The time on the tv was off so you couldn’t get any live tv and it wouldn’t connect to any internet so there was no ability to watch tv. The bed smelled and there were hardly any towels for the shower. They had shampoo and conditioner and body wash but it was hard to get the body wash out of container. There was no mat in the bathtub so I was careful as it felt a bit slippery. All in all we booked this place to go to a concert in the area. The cleanliness had a lot to be desired. Small interaction with staff but they were friendly.
Stayed 1 night in Jun 2025

2/10 Terrible

Dante

Disliked: Staff & service, property conditions & facilities
Chose this hotel because of the indoor pool which was out of service and the whole place smelled like marijuana. The room itself was not bad but chose this place for the gym, hot tub, and pool which was non accessible ☹️
Stayed 1 night in Jun 2025

8/10 Good

Santiago

Travelled with family
Liked: Cleanliness, property conditions & facilities
Well the pool was not opened. Under maintenance. Room was not cleaned the next day. Guess not enough staff available.
Stayed 2 nights in Jun 2025

2/10 Terrible

Maribel

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
My stay was bad. We had to keep going down to office cuz our door wouldn't open keycard wouldn't work. They came to change door lock still had problems with it. Then the pillows had mold my husband had to go downstairs again with the pillows to show them and get new pillows i took pictures. It was very frustrating and not a comfortable stay.
Mold on pillows was also dirty.
Stayed 2 nights in Jun 2025

4/10 Poor

Graham

Stayed 1 night in Jun 2025

6/10 Okay

Rajivkumar

Business traveller
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
The carpets in the hallways are dirty and stinky. They need to be overhauled. The room had roaches in the bathroom. The toilet would not flush (this was fixed). The basin was partially clogged. The room had a stench.
Stayed 2 nights in Jun 2025

6/10 Okay

Jennifer

Travelled with family
Disliked: Property conditions & facilities
The property is very old. You can tell it’s been painted a lot and the carpets are dirty. Couch and chair in the room was dirty. The area is sketchy. The staff was very nice and accommodating.
Stayed 1 night in Jun 2025

2/10 Terrible

Sadia

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
Couldn’t even shower due to bugs in shower, no face towels, no tissue in bathroom
Stayed 1 night in May 2025

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to where I wanted to be staff was nice too
Stayed 2 nights in May 2025