2/10 Terrible
Dakota
Business traveller
6 Jun 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
Man, where do I even start? This has to be the worst hotel experience I’ve ever had, and I’ve stayed at a lot of hotels. First off, when I arrived to check in, I sat in the lobby for at least 30 minutes as there was no one at the front desk. I had to literally walk around the hotel and find an employee and ask them to come check me in after waiting 30 minutes. Rooms were decent but had a weird smell; maybe it was just my room. Second, around mid-afternoon I grab the little ice bucket from the room to grab ice and stop at my car for a few things I forgot. As I proceed back into the hotel and walk down the hallway, I notice that I’m being followed by an employee to my room, but we never had any interaction. About 5 minutes late, I get a call on my room phone, which was from the front desk of the hotel. They then begin to explain/inform me that I can’t take/steal the ice bucket from the room. Or anything from the room, for that matter. At this point I’m just genuinely baffled because I’m not sure what even gave them the idea that I might be stealing a little ice bucket…from the hotel room. Is that even a thing? Lastly, when I go to check out, I’m instructed to wait at the desk while the same employee that accused me of trying to steal an ice bucket is working. I found this really strange, as I’ve never had a hotel tell me to wait while they go check the room. Nevertheless, I say okay and let him take 5 minutes to go check my room. Very creepy vibes; I would not recommend.
Dakota
Stayed 1 night in Jun 2025
