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Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG

3.5 star property

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Photo gallery for Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG

Meeting facility
Property preview
Exterior
Reception
Point of interest

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
123 W Louisiana St, Indianapolis, IN, 46225
  • Place, Indiana Convention Center
    ‪2 min walk‬
  • Place, Lucas Oil Stadium
    ‪3 min walk‬
  • Place, Gainbridge Fieldhouse
    ‪6 min walk‬
  • Airport, Indianapolis, IN (IND-Indianapolis Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(39 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed

9.4 out of 10
Exceptional
(6 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(18 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 2 Queen Beds

8.8 out of 10
Excellent
(16 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 Queen Bed

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, Roll-in Shower, Non Smoking (Communications, Roll-In Shower)

Premium Room, 1 King Bed, Roll-in Shower, Non Smoking (Communications, Roll-In Shower) | 1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Roll-in Shower, Non Smoking (Communications, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Train Car)

Room, 1 King Bed (Train Car) | Room amenity

Room, 1 King Bed (Train Car)

10.0 out of 10
Exceptional
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Communications, Mobil, Roll-In Shower)

Premium Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Communications, Mobil, Roll-In Shower) | Room amenity

Premium Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Communications, Mobil, Roll-In Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds (Train Car)

1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Train Car)

9.4 out of 10
Exceptional
(23 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Communications)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Non Smoking (Communications)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub, Non Smoking (Comm, Mobil, Access Tub)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible Bathtub, Non Smoking (Comm, Mobil, Access Tub)

8.6 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Comm, Mobil, Access Tub)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Comm, Mobil, Access Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Roll-in Shower (Communications, Roll-In Shower)

Suite, 1 Bedroom, Roll-in Shower (Communications, Roll-In Shower) | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Roll-in Shower (Communications, Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

8.8 out of 10
Excellent
(19 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room

  • 27 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

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About this property

Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG

Hotel with 2 restaurants, 4-minute walk to Lucas Oil Stadium
This smoke-free hotel features 2 restaurants, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business centre, valet parking and coffee/tea in a common area. Housekeeping is available on request.
Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG offers 273 air-conditioned accommodations with video game consoles and a safe. Televisions come with premium satellite channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Indianapolis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us they can't get enough of Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG's great location. During your stay, you're just a quick walk from Lucas Oil Stadium. Free WiFi in public areas, 2 restaurants and a 24-hour gym are available.
  • Free WiFi
  • Enjoy American cuisine while dining at 123 West
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 3-minute walk from Indiana Convention Center and 4 minutes on foot from Lucas Oil Stadium
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 22 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 55000 square feet (5110 square metres) and includes conference space. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG. Parking is available for a fee.

This 3.5-star Indianapolis hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 11 AM.
123 West – This restaurant specialises in American cuisine and only serves breakfast. A children's menu is available.
Taggart's – This restaurant specialises in American cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 60 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11 AM for a fee: USD 21 to 60 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • 123 West
  • Taggart's

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 22 meeting rooms
  • 24-hour business centre
  • 55,000 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Pay films
  • TV with premium satellite channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 21 to 60 for adults and USD 0 to 0 for children
  • Valet parking fee: USD 60 per day (in/out privileges)
  • An in-room refrigerator is available for an additional fee
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Indianapolis Downtown Union Station
Crowne Plaza Union Hotel Indianapolis Downtown Station
Crowne Plaza Indianapolis Downtown Union Station Hotel
Crowne Plaza Union Station

Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 628 out of 1011 reviews
Rating 8 - Good. 202 out of 1011 reviews
Rating 6 - Okay. 86 out of 1011 reviews
Rating 4 - Poor. 41 out of 1011 reviews
Rating 2 - Terrible. 54 out of 1011 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 5 nights in Jul 2025

10/10 Excellent

Tammy, Roselle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in the train car - super unique and fun. Hotel was nicely quiet and clean!
Stayed 1 night in Jul 2025

10/10 Excellent

Isha

Liked: Cleanliness, staff & service, property conditions & facilities
Great time
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

Need to get the air fixed

The room was very nice. The issue we had was the air conditioning in the halls, restaurant and the bar were not working to keep the open area of the hotel comfortable. Even the employees were griping about how warm it was and there were box fans being used to move the warm air.
Stayed 2 nights in Jul 2025

4/10 Poor

Misty

Stayed 1 night in Jul 2025

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Above average

Decent and unique hotel. Only problem is significant construction adjacent to the hotel. It didn't disturb us as far as noise, it was just tough to access the entry and Google Maps provided the wrong directions.
Stayed 1 night in Jun 2025

10/10 Excellent

Dawni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay! Will come back!
Stayed 1 night in Jul 2025

10/10 Excellent

Cara

Travelled with family
Liked: Amenities
it was such an amazing experience to stay in a train car, plus the room felt very luxurious. staff were very accommodating about an extra bed
Stayed 1 night in Jul 2025

2/10 Terrible

Adrienne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet damaged my truck, there’s black mold in the bathroom, couldn’t access our room when checked in because of all the housekeeping garbage outside our door, the staff was not attentive and no sense of urgency. I’ve stayed at several Crowne Plaza Hotels and this was such a horrible experience. So disappointed in this location and I we were in town for my twins wedding and spent 8 hrs driving to it just to be disappointed with the hotel and valet for damaging my new pick up.
Stayed 1 night in Jul 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is quiet possibly the coolest hotel I've ever stayed at! If you enjoy anything about railroad history and preserved buildings, this is the stay for you. Clean, modern, spacious, and beautiful. We walked around and explored the hotel because it was hot outside, then took the skyway walk all the way to our show at Everwise Amphitheatre. Great stay!
Stayed 1 night in Jul 2025

8/10 Good

Meaghan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and very unique! Staying in a train car was a lot of fun, but there were a couple drawbacks. All the windows in the room face directly into the hallway, so you really have the shades down 24/7, and you can hear every word that your train car neighbors are saying like they are in your own room. Still a fun and unique experience, but there were a few things to know!
Stayed 2 nights in Jul 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far one of the best places I've ever stayed
Stayed 1 night in Jul 2025

8/10 Good

Shuler

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Building around area made walking obstacles
Stayed 2 nights in Jul 2025

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Erik

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was cool with the ecstatic of the old rail station and the train cars in the hotel. My only complaint is the non smart tv and just regular cable and a few hbo channels in the room. There was tv guides on the tv they uses to shwo you what was on. So the guife button is useless. Also the tvs didnt seem like the newers hd tvs. I waa hoping to watch my Netflix in the room but that was bot happening.
Stayed 4 nights in Jul 2025

8/10 Good

Kimberly

Stayed 1 night in Jul 2025

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My daughter and I stayed her for 2 nights. The staff was exceptional, and very attentive. The first night we ate at the hotel restaurant Taggart’s. The food was beyond amazing and the staff was fantastic. I highly recommend staying here.
Stayed 2 nights in Jul 2025

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay . Excellent service if you go to the bar request David . He is the best . Very convenient to gamebridge
Stayed 2 nights in Jul 2025

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Because there was a Yugioh Event at the convention center, the hotel was fantastic and i love it because history behind it along with the sound of the trains that came through. We will most definitely stay here again if the future allows.
Stayed 4 nights in Jul 2025

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the Train Car room!
Stayed 1 night in Jul 2025

10/10 Excellent

samantha

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, well kept property. It’s very unique and had a really cool design and vibes. Appreciate all the seating throughout and the little convenience store that was not extremely marked up like most hotels are.
Stayed 2 nights in Jul 2025