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Best Western University Inn

2.5 star property

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Photo gallery for Best Western University Inn

Lobby
Creator video - submitted by JetsettingJabber
Lobby
In-room safe, desk, laptop workspace, blackout curtains
In-room safe, desk, laptop workspace, blackout curtains

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
1020 Ellis Hollow Rd, Ithaca, NY, 14850
  • Place, Reis Tennis Center
    ‪6 min walk‬
  • Place, Six Mile Creek Vineyard
    ‪2 min drive‬
  • Place, Cornell Botanic Gardens
    ‪3 min drive‬
  • Airport, Ithaca, NY (ITH-Tompkins Regional)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Fireplace

7.6 out of 10
Good
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Accessible, Bathtub

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Bathtub

8.6 out of 10
Excellent
(7 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Non Smoking

7.4 out of 10
Good
(3 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking, Fireplace

8.6 out of 10
Excellent
(22 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Double Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Double Bed, Accessible, Bathtub

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

Mobility Accessible King Room with Roll-in Shower

  • Sleeps 2

Mobility Accessible King Room with Bathtub

  • Sleeps 2

Mobility Accessible Double Room with Bathtub

  • Sleeps 2

Mobility Accessible Two Double Room with Roll-in Shower

  • Sleeps 4

Mobility Accessible Two Double Room with Bathtub

  • Sleeps 4

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking (with Sofabed)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Non Smoking (with Sofabed)

  • Sleeps 6
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Shower Only)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Double Bed, Non Smoking (Shower Only)

  • Sleeps 2
  • 1 Double Bed

1 King Bed With Whirlpool Fireplace Refrigerator High Speed Internet Access Non Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Whirlpool, Mini Fridge, Wi-Fi

  • Sleeps 2

1 Double Bed, Non-Smoking, Mini Fridge, Shower Only, Wi-Fi

  • Sleeps 2

Standard Room With Double Bed-Non-Smoking

  • Sleeps 2

Two Double Room

  • Sleeps 6

Two Queen Room

  • Sleeps 4

King Room with Fireplace

  • Sleeps 2

Two Queen Room with Fireplace

  • Sleeps 4

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The price is €92
includes taxes & fees
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About this property

Best Western University Inn

Pet-friendly hotel connected to a shopping centre in Ithaca with free breakfast
A 24-hour fitness centre, a seasonal outdoor pool and a business centre are available at this smoke-free hotel. Free on-the-go breakfast is provided, as well as free WiFi in public areas, free self parking and a free airport shuttle. Other amenities include a 24-hour front desk, express check-out and a TV in a common area.
Best Western University Inn offers 101 accommodations with a safe and coffee/tea makers. Flat-screen televisions come with cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.

Children aged under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Best Western University Inn gets good marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Reis Tennis Center. You'll find features such as free WiFi in public areas, free self-parking and a free round-trip airport shuttle.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front desk safe, a business centre and meeting rooms
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute drive from Ithaca Commons and a few minutes from State Theatre of Ithaca
  • Free airport shuttle service
  • Pets welcome for a fee (restrictions apply)
Best Western University Inn offers its guests a 24-hour fitness centre and a seasonal outdoor pool. WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Free breakfast is available daily. A roundtrip airport shuttle is free (available on request). The business-friendly Best Western University Inn also features a vending machine, express check-out, and a front desk safe. Self parking is free.

This Ithaca hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 7 AM to 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 8:00 AM to 10:00 PM at scheduled times and on request
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 7 AM to 10 AM

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas
  • Vineyard
  • Wine tours

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Vineyard

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift (single-level property)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 4 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per accommodation, per day (maximum USD 2000 per stay)
  • Maximum 2 (weight limit: 70 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per accommodation, per day (maximum USD2000 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Best Western University Inn offers transfers from the airport. Please contact the property on the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:00 AM to 8:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Best Western University
Best Western University Inn
Best Western University Inn Ithaca
Best Western University Ithaca
University Best Western
University Inn Best Western
Best Western University Hotel Ithaca
Best Western Ithaca
Ithaca Best Western
Best Western University Ithaca
Best Western University Inn Hotel
Best Western University Inn Ithaca
Best Western University Inn Hotel Ithaca

Best Western University Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 415 out of 1003 reviews
Rating 8 - Good. 292 out of 1003 reviews
Rating 6 - Okay. 132 out of 1003 reviews
Rating 4 - Poor. 90 out of 1003 reviews
Rating 2 - Terrible. 74 out of 1003 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

James, Temple

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good deal and safe.....also, great location to Cornell U
Stayed 5 nights in Oct 2025

10/10 Excellent

Denisse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is closest to Cornell University
Stayed 1 night in Sep 2025

8/10 Good

Ronald

Stayed 1 night in Oct 2025

6/10 Okay

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities
This location is convenient and the rooms are properly cleaned. They could use updated mattresses and soundproofing between rooms for adequate sleep comfort.
Stayed 2 nights in Oct 2025

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay a couple of nights. Clean,quiet,and staff was super nice!
Stayed 1 night in Oct 2025

6/10 Okay

Jennifer

Liked: Staff & service, property conditions & facilities
Close to everything
Stayed 2 nights in Aug 2025

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and access to Cornell University was great.
Stayed 1 night in Sep 2025

2/10 Terrible

Dana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was not good. The beds were really uncomfortable. The staff wasn't courteous. I stayed two nights, and the they didn't clean the room or leave fresh towels. When I called the front desk to tell them about it, they said there was nothing they could do. They had no one there to clean the room. They only offered fresh towels. The gentlemen came by with the towels and trash bags, but didn't offer to take the trash from the room. We were minorities that did not feel welcome by the staff at all.
Stayed 2 nights in Sep 2025

8/10 Good

Scott C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Sep 2025

8/10 Good

Benjamin

Stayed 2 nights in Sep 2025

2/10 Terrible

Ellen

Disliked: Cleanliness
Stayed 1 night in Sep 2025

10/10 Excellent

MARINA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, quiet large room.
Stayed 1 night in Sep 2025

10/10 Excellent

Xiaojie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Mikhail, Staten Island

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everywhere
Stayed 2 nights in Sep 2025

10/10 Excellent

Adam

Stayed 2 nights in Aug 2025

4/10 Poor

Hanqing

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Lillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it is close to everything.
Stayed 3 nights in Sep 2025

8/10 Good

Rupali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonnie from best western was really helpful. She worked with hotel.com customer service to fix reservation issue. She was very friendly and courteous during check in. Great example of excellent customer service. We stayed in room 144 which was next to laundry machines for hotels. The machines were running all Night and there was constant noise.
Stayed 1 night in Sep 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful with any questions or requests we had.
Stayed 1 night in Sep 2025

8/10 Good

Christine

Stayed 1 night in Sep 2025

10/10 Excellent

Lissette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe and quiet but you needed to drive everywhere. Except in the little plaza next door they had a supermarket which was very convenient
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Svetlana

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This property is completely run down. The mattress was extremely old. I ess able to see the mattress springs through the blanket. The pillows were as hard as a rock. The carpet is full of stains. I couldn't bring myself to walk around the room without my slippers. The toilet paprr holder mept falling off, the showerhead was barely holding on. I could go on with all of the issues with this place. I couldn't sleep for the 2 nights i was there because my of the noise the from other guests and the noise their doors made from opening and closing. It is extremely hard to open and close the room doors. Instead of having a relaxing and stress free stay, i was extremely tired and frustrated. Do not stay at this hotel. Stay far away.
Stayed 2 nights in Aug 2025