2/10 Terrible
Marquita
12 Mar 2025
Disliked: Cleanliness, property conditions & facilities, room comfort
STAINS ON BED
Unfortunately we stayed at this hotel twice. Once on our way to a cruise & on our way back for one night each time. The first night we saw a stain on the bed cushion and on the sheets. They had a maintenance man come put new sheets on because I guess housekeeping had left for the day. It was explained that an outside company cleans the sheets. Of course that’s no excuse. A week later we had to return for another night since the rooms were prepaid. This time we looked at the sheets immediately upon arrival & it had stains again on the pillows and sheets. The manager was informed and I told her about both occasions in my short visits. She said she could not take off any money due to me booking through an outside party but said she could give me points. They again changed the sheets as well. I won’t stay here again. And from now on I’m bringing my own sheets, pillows,& comforter. Also the floors in our room needed some updating, they looked like the were coming up in certain parts.
Marquita
Stayed 1 night in Mar 2025