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SureStay Plus by Best Western Jonestown Lebanon Valley

2.5 star property

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Photo gallery for SureStay Plus by Best Western Jonestown Lebanon Valley

Reception
Outdoor pool
Free daily buffet breakfast
Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, desk, laptop workspace, blackout curtains
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
16 Marsanna Lane, Jonestown, PA, 17038
  • Place, Swatara State Park
    ‪13 min walk‬
  • Place, Hideaway Hills Farm
    ‪19 min walk‬
  • Place, Hersheypark
    ‪22 min drive‬
  • Airport, Harrisburg, PA (MDT-Harrisburg Intl.)
    ‪34 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(22 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(47 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

SureStay Plus by Best Western Jonestown Lebanon Valley

Hotel in Jonestown with free breakfast and 24-hour fitness centre
An outdoor pool, a 24-hour fitness centre and a snack bar/deli are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, coffee/tea in a common area and a seasonal outdoor pool.
SureStay Plus by Best Western Jonestown Lebanon Valley offers 52 accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves.

This Jonestown hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

Children aged under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The free breakfast at SureStay Plus by Best Western Jonestown Lebanon Valley gets good marks from our customers. During your stay, you'll be within walking distance of Swatara State Park. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 12 minutes on foot from Swatara State Park and a 1-minute drive from Hideaway Hills Farm
  • Cats and dogs welcome for a fee (restrictions apply)
SureStay Plus by Best Western Jonestown Lebanon Valley offers its guests an outdoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

There's an onsite 24-hour business centre. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly SureStay Plus by Best Western Jonestown Lebanon Valley. Free self parking is available.

This Jonestown hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:30 AM
Early check-in subject to availability
Early check-in fee: USD 20.00
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 20.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 70 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cots (infant beds) are available for USD 15.00 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20.00 (subject to availability)
  • Late check-out fee: USD 20.00 (subject to availability)
  • Crib (infant bed) fee: USD 15.00 per night
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Comfort Inn Lebanon Valley-Ft. Indiantown Gap
Comfort Inn Valley-Ft. Indiantown Gap
Comfort Inn Valley-Ft. Indiantown Gap Hotel
Comfort Inn Valley-Ft. Indiantown Gap Hotel Lebanon
Comfort Inn Lebanon Valley-Ft. Indiantown Gap Hotel Jonestown
Comfort Inn Lebanon Valley-Ft. Indiantown Gap Hotel
Comfort Inn Lebanon Valley-Ft. Indiantown Gap Hotel Jonestown
Comfort Inn Lebanon Valley-Ft. Indiantown Gap Hotel
Comfort Inn Lebanon Valley-Ft. Indiantown Gap Jonestown
Hotel Comfort Inn Lebanon Valley-Ft. Indiantown Gap Jonestown
Jonestown Comfort Inn Lebanon Valley-Ft. Indiantown Gap Hotel
Hotel Comfort Inn Lebanon Valley-Ft. Indiantown Gap
Comfort Inn Lebanon Valley Ft. Indiantown Gap
Comfort Inn Lebanon Valley Ft. Indiantown Gap
SureStay Plus by Best Western Jonestown Lebanon Valley Hotel
SureStay Plus by Best Western Jonestown Lebanon Valley Jonestown

SureStay Plus by Best Western Jonestown Lebanon Valley Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 366 out of 1001 reviews
Rating 8 - Good. 339 out of 1001 reviews
Rating 6 - Okay. 153 out of 1001 reviews
Rating 4 - Poor. 76 out of 1001 reviews
Rating 2 - Terrible. 67 out of 1001 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was Great. Monica was a Great help.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jessica

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Oct 2025

4/10 Poor

Scott

Stayed 1 night in Sep 2025

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jun 2025

2/10 Terrible

Brittany

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter had said that there was a big biker gang there at check in. The person at the desk seemed to be on drugs and the room had bed bugs and it smelled like someone had just spayed bug spray in the room.
Stayed 1 night in Sep 2025

10/10 Excellent

Kelly

Stayed 2 nights in Sep 2025

6/10 Okay

Laura

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
While the rooms and lobby were clean and the breakfast set up worked perfectly for us the hotel allows pets and our room, including the bedding, smelled of dog. The area around the hotel is not nice as it looks over a rundown home.
Stayed 1 night in Sep 2025

4/10 Poor

dawn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We asked for clean towels every day and had to leave notes on the dirty towels to leave us more toilet paper and to take the garbage. We even set the trash right next to the dirty towels and they still didn't take the garbage. We have noticed that their clientele is not the greatest. A lot of Mexicans. There were two that came to breakfast every morning with blankets hanging on their shoulders. A woman came to breakfast with sweat pants and a bra on. They have Mexican receptionist at night so she can speak to the Mexicans that come in. The Mexicans stay around 3l days and are gone and then some more come. It's like they hide them for awhile and they leave and new ones come to be hidden. It just doesn't feel safe anymore. We will not stay there again.
Stayed 8 nights in Sep 2025

10/10 Excellent

Natasha

Stayed 1 night in Sep 2025

10/10 Excellent

mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked: Benjamin, the afternoon check-in person is very good at what he does. I found him friendly, efficient, knowledgeable about the area, and courteous. Area is convenient, clean and safe. Breakfast person is very good at keeping the area stocked and refreshed. She is friendly and courteous. Room was clean. Overall a very good stay.
Stayed 1 night in Sep 2025

10/10 Excellent

Maranyeliz

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Sep 2025

6/10 Okay

Bryan

Liked: Cleanliness, staff & service
Clean room
Stayed 1 night in Sep 2025

8/10 Good

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful & curtious. The only major problem I had. I had stayed 4 nights & the maid only came into the room the first day. That was to only change out towels. I informed the front desk & asked for towels & toilet paper. It was happily given to me. I found out at the end of my stay by reading reviews, you had to put towels & trash in the hallway for exchange. I have no problem with this, if I would have been informed. Their was no sign telling this in the room.
Stayed 4 nights in Aug 2025

10/10 Excellent

terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

8/10 Good

Ron

Stayed 1 night in Aug 2025

2/10 Terrible

Heather

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Kelly

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Do not stay on the 1st floor! The rooms reek of smoke that is in bedded in the walls. The carpet is old and peeling off of the floor. The pool water was green and disgusting. The one bright spot was that the staff were very nice, but I will never stay there again.
Stayed 2 nights in Jun 2025

8/10 Good

Stephan

Liked: Staff & service
It was ok. but the bed was not really made... It did appear clean??
Stayed 1 night in Aug 2025

10/10 Excellent

Wilhelm

Liked: Cleanliness
Stayed 2 nights in Aug 2025

6/10 Okay

Lori

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

2/10 Terrible

m

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
well if I could rate negatively, I would. The first room they put us in, was not cleaned, food in closet still. The floor boards were coming up, it was so damp in the room. The entire hotel smelled of musk, and was damp. The second room, there was water damage in the ceiling were the drapes were, and the whole thing fell off the ceiling. Everything felt wet in the room especially the carpet. The hair dryer was burnt and didn't work. They had us go to another room to use the hair dryer. We had to get new room keys everyday of our 5 day trip. Nothing worked properly on the hotel at all. We tried to get our money back and leave, they took our number down and said they would call when the owner was back in town. tried to get a refund, they couldn't cause owner was mot there. This hotel was a joke.
Stayed 4 nights in Aug 2025

10/10 Excellent

terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All of the staff was super friendly and willing to help with any circumstances!!! I love it here.
Stayed 1 night in Jul 2025

2/10 Terrible

Andrea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Chose this hotel since it was under the Best Western umbrella. However, the hotel was dirty, several stains on towels, bedding, and walls; mold in the bathroom, and dirty vents. The staff was kind and refunded our stay so that was nice.
Stayed 3 nights in Jul 2025

8/10 Good

Derrel

Business traveller
Liked: Cleanliness, staff & service, amenities
Cool staff
Stayed 1 night in Jun 2025